HELP!!!!!!!Major problems......................

houseparty · Mar 23, 2007, 19:07:52

hi

i have a big problem somewhere using my internet, maybe someone here can help please.

Im with IDnet and for the last few months something has not been right, pages are slow too load, but some pages are fine, email checking seems alot slower than it use too be.

This is todays graph:
http://img112.imageshack.us/img112/8093/graphvj0.jpg

Now Idnet have been great , and they have done alot of tests etc with themselfs and BT, both companys cant find anything wrong, but the graph shows there is.

I have the router in the master socket, and a cat 5 cable going upstairs too my p.c.

I was on a max internet connection, so we tried dropping the connection too a 2 meg fixed, then 1 meg and even tried 512 but it made no difference.

Anyone got any ideas please?

?.....................IDnet have been great, but today they have hold me they cant think of anything else too try,i dont want too move from IDnet, but unless someone can help here, it looks like im going too have too try another ISP, which i dont rally want too do.

thanks for any replies, or advice

jupiter · Mar 23, 2007, 20:10:25

Have you been through the FAQ stickies at the top of the IDNetter Help forum?

Also check the READ THIS BEFORE POSTING sticky and post the kind of information asked for there.

If IDNet have tried everything I'm not sure what else could be suggested, but some hard info might help us to help you.

houseparty · Mar 23, 2007, 22:31:47

hi
its a standard 2 meg connection..............i have tried 4 different routers a bt voyager, a bt 2 wire router,a speedtouch modem from idnet which the sent me, and a netgear router.

i have att of 51
noise margain is 13 on the downloading side.

Simon and BT have spent the last few days tring too fix this, but all 3 of us have run out of ideas.
Speed is fine, im getting 1941 using many different speedtesters, but alot of pages are so slow to load, and the graph i posted is showing alot of packet lose.

thanks

jupiter · Mar 23, 2007, 22:53:50

Your attenuation is similar to mine, but you have a far better noise margin than I had when on a fixed speed connection. Your speed also seems right for the connection you have, and all that suggests that you have done the best you can 'in-house' with wiring etc.

I don't suppose you are using Opera browser are you, as there are reports that some web pages are very slow with it? Have you another browser on your machine to try? Shot in the dark though really.

There's lots of interesting stuff at www.kitz.co.uk to try, under the ADSL heading, including tweaking your connection in various ways and tweak testers, which may or may not confirm what you are already seeing in the graphs.

Others will be along tomorrow to throw in a few more ideas.

MoHux · Mar 23, 2007, 23:08:57

The high attenuation (51) is part of your problem at least. What have you done to help yourself? Other than change routers/modems?

Have you got filters on all sockets? Especially between cable (I have read your post on TBB) and Master Socket? If so have you swopped it for a different one (some ARE duff)?

Have you removed the ring-wire from Terminal 3 on all sockets?

Are you CERTAIN your cable is Cat5? Is it close to power cables anywhere?

Have you tried a wireless router to remove the cable from the equation altogether?

So many things .........

Gilba · Mar 23, 2007, 23:16:13

I'm not very technical with ADSL compared to some people. But have you tried tweaking your MTU to see if it has any effect. I think 1458 is best suited for IDNet as 1400 is for AOL.

Rik · Mar 24, 2007, 08:36:00

Quote from: houseparty on Mar 23, 2007, 19:07:52
Im with IDnet and for the last few months something has not been right, pages are slow too load, but some pages are fine, email checking seems alot slower than it use too be.

As you have been working with Simon on this, I suspect that he has covered most, if not all, possibilities. The advice you've been given above is sound, make sure that you double-check your connection using the test socket (ssuming you have an NTE5).

My hunch is with what Gilba says. Who was your previous ISP? What do you have MTU and RWIN set to. The fact that some sites are OK could well indicate that this is a computer-level issue.

DorsetBoy · Mar 24, 2007, 08:59:08

What browser?
What O/S?

If you are using IE6 or 7 the most likely cause of this problem is incorrect cache size.

Malware/spyware could also be the cause.

That graph could show anything,comparing your graph and the ones on the L8NC site shows there could be several different situations,frankly I would dump that tool in the bin and look at your wiring ,then your PC.

PCPitstop would be a good place to go www.pcpitstop.com sign in with IE and run the FULL TESTS
see if you get any red or yellow flags.There are several pages of information on each test.

I know a lot of people like the L8NC graph and others like it but I would query their usefulness.
I tried that particular graph at my last address,it showed that the line was incapable of running DSL,
nothing could be further from the truth.

houseparty · Mar 24, 2007, 09:08:32

hi
ill try too answer the things asked in the thread in one lot.

I have tried 4 different routers, i have no filter as such, because the router is next too a filtered faceplate, that BT installed, i then run one cat 5 cable upstairs too the p.c.

i have tried playing with my mtu, i ave found 1430 works best for me.
i have replaced the cat 5 cable, with a long rj11 cable and then moved the router where the p.c is, again that made no differnce.

Last night i unplugged the pc from the router, and in fact i even unplugged the cat 5 cable frommthe back of the pc as well, the results are here at this link...........http://img220.imageshack.us/img220/5514/untitledeq3.jpg

i use IE6 fro brousing the internet.

thanks for the replies, im now going too unplug the router for a good few hours, in the hoping itll clear this, as thats all i havent tried that i can think of.
i have done serval reboots but not left it off for hours so ill try that now.

Rik · Mar 24, 2007, 09:40:30

Having read through the two threads at ThinkBroadband (and you're dealing with a real expert in Yarwell, btw), plus the thread here, knowing what has been tried, eg going to fixed-rate and back, different routers etc, tweaking MTU (I take it you did tweak RWIN at the same time?), and having looked at the reports from L8NC and DSLreports, I confess I have no idea what else to suggest.

jackmalanak · Mar 24, 2007, 13:35:11

All good advice to follow.

I personally would have been looking at a MTU Rwin issue as all of your hardware seems to be up for the job and your download speeds are fine. Always remember to reboot your machine after any MTU/Rwin tweak.

Just out of curiosity are you running any Software Firewall and if so what? Try disabling it or even uninstalling it, do you still see the same slowdowns?

If you manually enter your IDNET DNS Settings do you still experience the same problems?

Do the same pages open slowly when accessed through a proxy? Obviously the proxy will cause some degree of slowdown but do the pages actually load better?

houseparty · Mar 24, 2007, 17:38:14

Hi
yes i have changed the mtu and the win setting.
Ive took the router of of use for about 8 hours and now im back on line, ive had a few emails and pms about this so i will try too do everything that kind folks have said its worth a try doing this etc etc.

i do run a firewall, its zonealarm the free version, i also run norton.
Some sites seem too be slow, and i wasnt happy for about 6 months, but i could never really find too much proof, so when i started getting these weird graphs etc, that in my mind was the proof i needed.
I use alot of sites in the u.s.a, ebay usa is very often used, i recall tring too bid on a item a week or so ago, and i went too put in a bid with 30 seconds left, time the page loaded the item was finished.

Asi write i cant find no pages that are slow, im now doing these tests again, so ill post the results later.

MoHux · Mar 24, 2007, 18:52:21

Did I see the name 'Norton' in there? Amid talk of slow-downs!! Look no further!

DorsetBoy · Mar 24, 2007, 19:27:45

Norton AND Zone Alarm?

??

Well that combination will cause you some wonderous problems.

Tarpit springs to mind. $:-\$

AvengerUK · Mar 24, 2007, 19:51:38

Heres a equation for you:

Norton + XP + Normal user = No hair, No peace, and Problemos!

DorsetBoy · Mar 24, 2007, 20:33:59

Quote from: AvengerUK on Mar 24, 2007, 19:51:38
Heres a equation for you:

Norton + XP + Normal user = No hair, No peace, and Problemos!

Yup,we can see the affect it has by looking at the photo you use for your avatar.

jupiter · Mar 24, 2007, 20:46:46

Quote from: houseparty on Mar 24, 2007, 17:38:14
i do run a firewall, its zonealarm the free version, i also run norton.

I think we may be getting somewhere! Ditch Norton, it is an overinflated troublemaker. Use AVG Free 7.5 instead, it is better. If you want the best antivirus of all, then buy NOD32 from Eset. But don't use Norton.

Zonealarm is also, IMO, a troublemaker. I had no end of problems with it blocking sites I didn't want it to. Ditch that too.

As others have said - maybe that will solve all your problems.

houseparty · Mar 25, 2007, 16:05:24

hi all
norton is off, ive increased some settings on tcp program, took off the new msn program and gone back too the old one, switched back too my old router, and at the moment im alot happier.
I have too say removing norton does seemed too off helped.

ill give it a day or so and report back
thanks alot too everyone who has posted.

DorsetBoy · Mar 25, 2007, 16:09:35

Glad to see things improving for you,let us know how you get on.

The newer MSN clients are a big drag, it's all those adverts running,if you message a lot take a look at TRILLIAN,there are 2 versions.

Here we are,found the link......Trillian

houseparty · Mar 26, 2007, 16:51:39

hi
well todays it back too normal.
highish pings, pages taking ages too load, slow email checking, and packet loss.
My l8 graph was very high this morning, even though i didnt turn the pc on until 11.30, at 8 until now, i had a very busy line.

I phoned Simon again, who has been very good, but he is out of ideas, he has given me my mac code, he is saying its a good idea too move, too another ISP and see if it the problems go.

thanks alot of the help guys.
houseparty

Rik · Mar 26, 2007, 16:57:18

You're not alone in seeing high pings today, HP. I'm chucking them at support as fast as I can go.

jackmalanak · Mar 26, 2007, 17:05:41

As rik says "you're not alone"
My pings are presently 30-40ms above my average so please don't jump to conclusions.

houseparty · Mar 26, 2007, 17:11:54

well its good im not alone but im not jumping too conclusions.
ive had this for 6 months now on and off, i dont want too leave IDnet, but after 6 months,Simon is out of ideas,so am i as well.

thx

Inactive · Mar 26, 2007, 17:20:43

Quote from: houseparty on Mar 26, 2007, 16:51:39
, pages taking ages too load, slow email checking,

I wouldn't know what a ping was if it bit my leg, but as for pages loading and email, mine flies since I moved to IDNet, at all times of day.

Good luck with your move.

Rik · Mar 26, 2007, 17:26:28

Quote from: houseparty on Mar 26, 2007, 17:11:54
well its good im not alone but im not jumping too conclusions.
ive had this for 6 months now on and off, i dont want too leave IDnet, but after 6 months,Simon is out of ideas,so am i as well.

If you have the time, HP, could you pop back and let us know how things go with your new ISP? If the problem is with IDNet, it would be good to know so that it can be identified for others. If the problem moves with you, I'd be interested in trying to track it down - though if Simon's out of ideas, I wouldn't hold my breath that we could work it out here, but it would be interesting to try.

Pings now back to normal, btw.