HELP!!!!!!!Major problems......................

[houseparty]

hi

i have a big problem somewhere using my internet, maybe someone here can help please.

Im with IDnet and for the last few months something has not been right, pages are slow too load, but some pages are fine, email checking seems alot slower than it use too be.

This is todays graph:
http://img112.imageshack.us/img112/8093/graphvj0.jpg

Now Idnet have been great , and they have done alot of tests etc with themselfs and BT, both companys cant find anything wrong, but the graph shows there is.

I have the router in the master socket, and a cat 5 cable going upstairs too my p.c.

I was on a max internet connection, so we tried dropping the connection too a 2 meg fixed, then 1 meg and even tried 512 but it made no difference.

Anyone got any ideas please??.....................IDnet have been great, but today they have hold me they cant think of anything else too try,i dont want too move from IDnet, but unless someone can help here, it looks like im going too have too try another ISP, which i dont rally want too do.

thanks for any replies, or advice

[jupiter]

Have you been through the FAQ stickies at the top of the IDNetter Help forum?

Also check the READ THIS BEFORE POSTING sticky and post the kind of information asked for there.

If IDNet have tried everything I'm not sure what else could be suggested, but some hard info might help us to help you.

[houseparty]

hi
its a standard 2 meg connection..............i have tried 4 different routers a bt voyager, a bt 2 wire router,a speedtouch modem from idnet which the sent me, and a netgear router.

i have att of 51
noise margain is 13 on the downloading side.

Simon and BT have spent the last few days tring too fix this, but all 3 of us have run out of ideas.
Speed is fine, im getting 1941 using many different speedtesters, but alot of pages are so slow to load, and the graph i posted is showing alot of packet lose.

thanks

[jupiter]

Your attenuation is similar to mine, but you have a far better noise margin than I had when on a fixed speed connection.  Your speed also seems right for the connection you have, and all that suggests that you have done the best you can 'in-house' with wiring etc.

I don't suppose you are using Opera browser are you, as there are reports that some web pages are very slow with it?  Have you another browser on your machine to try?  Shot in the dark though really.

There's lots of interesting stuff at www.kitz.co.uk to try, under the ADSL heading, including tweaking your connection in various ways and tweak testers, which may or may not confirm what you are already seeing in the graphs.

Others will be along tomorrow to throw in a few more ideas.

[MoHux]

The high attenuation (51) is part of your problem at least.  What have you done to help yourself?  Other than change routers/modems?

Have you got filters on all sockets?  Especially between cable (I have read your post on TBB) and Master Socket?  If so have you swopped it for a different one (some ARE duff)?

Have you removed the ring-wire from Terminal 3 on all sockets?

Are you CERTAIN your cable is Cat5?  Is it close to power cables anywhere?

Have you tried a wireless router to remove the cable from the equation altogether?

So many things .........

[Gilba]

I'm not very technical with ADSL compared to some people. But have you tried tweaking your MTU to see if it has any effect. I think 1458 is best suited for IDNet as 1400 is for AOL.

[Rik]

Im with IDnet and for the last few months something has not been right, pages are slow too load, but some pages are fine, email checking seems alot slower than it use too be.

As you have been working with Simon on this, I suspect that he has covered most, if not all, possibilities. The advice you've been given above is sound, make sure that you double-check your connection using the test socket (ssuming you have an NTE5).

My hunch is with what Gilba says. Who was your previous ISP? What do you have MTU and RWIN set to. The fact that some sites are OK could well indicate that this is a computer-level issue.

[DorsetBoy]

What browser?
What O/S?

If you are using IE6 or 7 the most likely cause of this problem is incorrect cache size.

Malware/spyware could also be the cause.

That graph could show anything,comparing your graph and the ones on the L8NC site shows there could be several different situations,frankly I would dump that tool in the bin and look at your wiring ,then your PC.

PCPitstop would be a good place to go  www.pcpitstop.com   sign in with IE and run the FULL TESTS
see if you get any red or yellow flags.There are several pages of information on each test.

I know a lot of people like the L8NC graph and others like it but I would query their usefulness.
I tried that particular graph at my last address,it showed that the line was incapable of running DSL,
nothing could be further from the truth.

[houseparty]

hi
ill try too answer the things asked in the thread in one lot.

I have tried 4 different routers, i have no filter as such, because the router is next too a filtered faceplate, that BT installed, i then run one cat 5 cable upstairs too the p.c.

i have tried playing with my mtu, i ave found 1430 works best for me.
i have replaced the cat 5 cable, with a long rj11 cable and then moved the router where the p.c is, again that made no differnce.

Last night i unplugged the pc from the router, and in fact i even unplugged the cat 5 cable frommthe back of the pc as well, the results are here at this link...........http://img220.imageshack.us/img220/5514/untitledeq3.jpg

i use IE6 fro brousing the internet.

thanks for the replies, im now going too unplug the router for a good few hours, in the hoping itll clear this, as thats all i havent tried that i can think of.
i have done serval reboots but not left it off for hours so ill try that now.

[Rik]

Having read through the two threads at ThinkBroadband (and you're dealing with a real expert in Yarwell, btw), plus the thread here, knowing what has been tried, eg going to fixed-rate and back, different routers etc, tweaking MTU (I take it you did tweak RWIN at the same time?), and having looked at the reports from L8NC and DSLreports, I confess I have no idea what else to suggest.

[jackmalanak]

All good advice to follow.

I personally would have been looking at a MTU Rwin issue as all of your hardware seems to be up for the job and your download speeds are fine. Always remember to reboot your machine after any MTU/Rwin tweak.

Just out of curiosity are you running any Software Firewall and if so what? Try disabling it or even uninstalling it, do you still see the same slowdowns?

If you manually enter your IDNET DNS Settings do you still experience the same problems?

Do the same pages open slowly when accessed through a proxy? Obviously the proxy will cause some degree of slowdown but do the pages actually load better?

[houseparty]

Hi
yes i have changed the mtu and the win setting.
Ive took the router of of use for about 8 hours and now im back on line, ive had a few emails and pms about this so i will try too do everything that kind folks have said its worth a try doing this etc etc.

i do run a firewall, its zonealarm the free version, i also run norton.
Some sites seem too be slow, and i wasnt happy for about 6 months, but i could never really find too much proof, so when i started getting these weird graphs etc, that in my mind was the proof i needed.
I use alot of sites in the u.s.a, ebay usa is very often used, i recall tring too bid on a item  a week or so ago, and i went too put in a bid with 30 seconds left, time the page loaded the item was finished.

Asi write i cant find no pages that are slow, im now doing these tests again, so ill post the results later.

[MoHux]

Did I see the name 'Norton' in there?  Amid talk of slow-downs!! Look no further! 

[DorsetBoy]

Norton AND Zone Alarm???

Well that combination will cause you some wonderous problems.

Tarpit springs to mind.

[AvengerUK]

Heres a equation for you:

Norton + XP + Normal user = No hair, No peace, and Problemos!

[DorsetBoy]

Heres a equation for you:

Norton + XP + Normal user = No hair, No peace, and Problemos!

Yup,we can see the affect it has by looking at the photo you use for your avatar.

[jupiter]

i do run a firewall, its zonealarm the free version, i also run norton.

I think we may be getting somewhere!  Ditch Norton, it is an overinflated troublemaker.  Use AVG Free 7.5 instead, it is better.  If you want the best antivirus of all, then buy NOD32 from Eset.  But don't use Norton.

Zonealarm is also, IMO, a troublemaker.  I had no end of problems with it blocking sites I didn't want it to.  Ditch that too.

As others have said - maybe that will solve all your problems.

[houseparty]

hi all
norton is off, ive increased some settings on tcp program, took off the new msn program and gone back too the old one, switched back too my old router, and at the moment im alot happier.
I have too say removing norton does seemed too off helped.

ill give it a day or so and report back
thanks alot too everyone who has posted.

[DorsetBoy]

Glad to see things improving for you,let us know how you get on.

The newer MSN clients are a big drag, it's all those adverts running,if you message a lot take a look at TRILLIAN,there are 2 versions.


Here we are,found the link......Trillian

[houseparty]

hi
well todays it back too normal.
highish pings, pages taking ages too load, slow email checking, and packet loss.
My l8 graph was very high this morning, even though i didnt turn the pc on until 11.30, at 8 until now, i had a very busy line.

I phoned Simon again, who has been very good, but he is out of ideas, he has given me my mac code, he is saying its a good idea too move, too another ISP and see if it the problems go.

thanks alot of the help guys.
houseparty

[Rik]

You're not alone in seeing high pings today, HP. I'm chucking them at support as fast as I can go.

[jackmalanak]

As rik says "you're not alone"
My pings are presently 30-40ms above my average so please don't jump to conclusions.

[houseparty]

well its good im not alone but im not jumping too conclusions.
ive had this for 6 months now on and off, i dont want too leave IDnet, but after 6 months,Simon is out of ideas,so am i as well.

thx

[Inactive]

, pages taking ages too load, slow email checking,

I wouldn't know what a ping was if it bit my leg, but as for pages loading and email, mine flies since I moved to IDNet,  at all times of day.

Good luck with your move.

[Rik]

well its good im not alone but im not jumping too conclusions.
ive had this for 6 months now on and off, i dont want too leave IDnet, but after 6 months,Simon is out of ideas,so am i as well.

If you have the time, HP, could you pop back and let us know how things go with your new ISP? If the problem is with IDNet, it would be good to know so that it can be identified for others. If the problem moves with you, I'd be interested in trying to track it down - though if Simon's out of ideas, I wouldn't hold my breath that we could work it out here, but it would be interesting to try.

Pings now back to normal, btw.

[houseparty]

If you have the time, HP, could you pop back and let us know how things go with your new ISP? If the problem is with IDNet, it would be good to know so that it can be identified for others. If the problem moves with you, I'd be interested in trying to track it down - though if Simon's out of ideas, I wouldn't hold my breath that we could work it out here, but it would be interesting to try.

Pings now back to normal, btw.

this is weird..............my pings are fine now as well, and no packet lossPinging www.bbc.co.uk with 32 bytes of data:
Reply from 212.58.224.87 bytes:32 Time:27ms TTL:251
Reply from 212.58.224.87 bytes:32 Time:27ms TTL:251
Reply from 212.58.224.87 bytes:32 Time:25ms TTL:251
Reply from 212.58.224.87 bytes:32 Time:27ms TTL:251
Reply from 212.58.224.87 bytes:32 Time:29ms TTL:251
Reply from 212.58.224.87 bytes:32 Time:26ms TTL:251
Reply from 212.58.224.87 bytes:32 Time:26ms TTL:251
Reply from 212.58.224.87 bytes:32 Time:27ms TTL:251
Reply from 212.58.224.87 bytes:32 Time:27ms TTL:251
Reply from 212.58.224.87 bytes:32 Time:27ms TTL:251
Reply from 212.58.224.87 bytes:32 Time:27ms TTL:251
Reply from 212.58.224.87 bytes:32 Time:27ms TTL:251
Reply from 212.58.224.87 bytes:32 Time:27ms TTL:251
Reply from 212.58.224.87 bytes:32 Time:27ms TTL:251
Reply from 212.58.224.87 bytes:32 Time:26ms TTL:251
Reply from 212.58.224.87 bytes:32 Time:33ms TTL:251
Reply from 212.58.224.87 bytes:32 Time:29ms TTL:251
Reply from 212.58.224.87 bytes:32 Time:27ms TTL:251
Reply from 212.58.224.87 bytes:32 Time:26ms TTL:251
Reply from 212.58.224.87 bytes:32 Time:26ms TTL:251
Reply from 212.58.224.87 bytes:32 Time:33ms TTL:251
Reply from 212.58.224.87 bytes:32 Time:27ms TTL:251
Reply from 212.58.224.87 bytes:32 Time:28ms TTL:251
Reply from 212.58.224.87 bytes:32 Time:27ms TTL:251
Reply from 212.58.224.87 bytes:32 Time:26ms TTL:251
Reply from 212.58.224.87 bytes:32 Time:29ms TTL:251
Reply from 212.58.224.87 bytes:32 Time:29ms TTL:251
Reply from 212.58.224.87 bytes:32 Time:27ms TTL:251
Reply from 212.58.224.87 bytes:32 Time:27ms TTL:251
Reply from 212.58.224.87 bytes:32 Time:26ms TTL:251
Ping statistics for www.bbc.co.uk :
Packets: Sent = 30, Received = 30, Lost = 0 (0%) loss),
Approximate round trip times in milli-seconds:
Minimum = 25ms, Maximum = 33ms, Average = 27ms

[Rik]

At the moment, I'd have to assume it was a blip somewhere out there, but not in the IDNet network from what Simon has said.

[houseparty]

At the moment, I'd have to assume it was a blip somewhere out there, but not in the IDNet network from what Simon has said.

i don't know, but as i said ive had this for 6 months on and off.

i find these problems normally happen in business hours, take today i started too see problems are 8.30 ish, until 17.45.
Sunday was very good, Saturdays i never used the p.c until evening time.

Im not going too bad month Idnet, they have been very good, as i told Simon today, i don't want too move too another ISP. but i cant carry on like this.
Ok i now the problem may move with me, if it does it does, but ive reached the stage i have too do something.
Even Simon said the same,he said himself if i move too another ISP  the problem might go.
I will report back, if i decide too move to another ISP, this is not something i want too do, but Simon knows alot more about this stuff than i do, and if he has ran out of ideas other than try another ISP what is there left too try??

houseparty

[Rik]

Well, a migration means some physical changes, some routing changes. Just possibly, they might fix the problem, whatever it is. If they don't, then you know that something in your wiring or equipment has to be at the heart of the problem.

Either way, it's probably the only route forward - Simon, as you say, knows his stuff and if he's out of ideas, then nothing we can say here will add anything helpful.

[Glenn]

Have you tried another PC on the connection?

[houseparty]

Have you tried another PC on the connection?

No i dont have anothe rpc too try, but a few months ago, i was trying too cure this problem, and i reinstalled windows xp, that made no difference.

[Inactive]

I would try another ISP, if the problem follows you, then you can always return here.

Good luck with your move.