A happy talktalk customer???

[adamr8965]

i dont think so..

http://www.talktalkmembers.com/forums/showthread.php?t=37417

[DorsetBoy]

Do they have the same staff as Alliance and Leicester...

[Rik]

That is unbelievable. Clearly they have a tag on the line, it can be cleared in five days.  

[adamr8965]

i like alliance and leicester best bank there is.

[DorsetBoy]

I'd rather have an 18 month contract with BT than that shower........

[vitriol]

Complete numpty's. 

Hope that guy got sorted in the end

[adamr8965]

no doesnt look like it at the moment

[sobranie]

Quote from 1st post the poor chappy made;

I am emailing as I don't want to get stuck in a cue yet again or speak to someone who does not understand what I mean.
Unquote///

'scuse the pun but I reckon he's well and truly 'snookered' is he not!!!

[Steve]

 

[Rik]

I thought he was just making a rod for his own back, Rick.

[Technical Ben]

My oh my. I would have not waited that long. I cancelled my connection with O2 when they took longer than 3 weeks to fix the problems I was having. As I was not getting stuck in a 12 month contract with a problem that has been on their forums for 2-3 years!
At least I had a service though. That poor person has paid for a service he has not received, and IMO deserves a full refund, plus costs, and compensation for stress. Not only have they failed to provide a service, but they have left him tied into a contract, and on a "stuck" line (so he cannot swap providers). It's like ISP imprisonment!

[Rik]

It is, Ben.

[zappaDPJ]

I hope the TalkTalk web masters have done a good job on getting their site promoted with search engines. That thread should be at the head of every search as a testament to incompetence. The attitude of the TalkTalk rep is astounding.

[Rik]

That's a polite way of putting it, Zap. 

[adamr8965]

i've ordered talktalk llu for my new house!!!!

[Rik]

I'd order some diazepam from your doctor then, Adam.

[adamr8965]

Whys that then rik?

[Rik]

You really need an answer?

[adamr8965]

Nope, was only teasing would go to them anyway.

[Niall]

Sadly that's not the first time I've heard of that with Talk Talk. I've seen people 'lose' phone lines completely using that shower. Talk Talk cock something up at their end, stopping other providers from doing anything or even telling them anything and Talk Talk deny they have done anything wrong and are waiting on something, not clearing the issue and in some cases they've actually been charging the customer for providing absolutely nothing.

[Inkblot]

Amazingly though there are people sticking up for talk-talk after somebody quite rightly points out that Marieke (Sounds like a girl to me) is wasting his/her time talking to Emma about the problem - he was even polite about it:

I have to say,this is incredible!!

Talking to Emma on this forum is clearly a waste of time. She's trying her best but clearly she is unable to influence the resolution of this problem.

I wouldn't have been that polite - and I'm usually pretty laid-back about things but that is just pure incompetence!

[Rik]

Incompetence with malice, Inky.

[pctech]

I've had a couple of experiences with the mobile retail arm of Carphone Warehouse and neither have been good so this kind of thing doesn't come as news to me.

Another good reason why the data transport network between the customer and the ISP's edge router should be managed by a non-profit third party that while serving the ISP allows the customer to raise a dispute and have it investigated in cases like this.

[dujas]

Someone needs to tell him to email a complaint to Charles Dunstone and CC it to the BBC's Watchdog programme.

Another good reason why the data transport network between the customer and the ISP's edge router should be managed by a non-profit third party that while serving the ISP allows the customer to raise a dispute and have it investigated in cases like this.

I doubt it would make much difference as TT have most likely taken ownership of his telephone line and stuck him on LLU.

[pctech]

Hence my point.

If they don't own or control the transport network they cant hold a customer to ransom.

[dujas]

Well technically they don't, for the price of £125 BT Openreach would switch him to a new provider of his choice. Unfortunately we can't trust state ownership of our infrastructure, they tend to leave them chronically underfunded.

[Colin Burns]

the OP should phone them with the words of fix it or give me a MAC code or i will ring OFCOM

and then no dowt thek issue would be fixed alot faster

[Technical Ben]

the OP should phone them with the words of fix it or give me a MAC code or i will ring OFCOM

and then no dowt thek issue would be fixed alot faster

I think part of the problem is there is no mac code. They seem to have stuffed up/lost the paperwork/broken the exchange so much that they have no clue what to do or what is going on.
It's like the problems such as:
Customer :"I want to cancel my contract because you did not supply me with a phone number!"
Cust' Support:"Ok Sir, please give us your phone number first, so we can cancel your account..."

You are forever going around in circles until someone with half a brain, or the authority to take action steps in.

[Rik]

Rare to find the two in the same person, of course. 

[Bill]

It's like the problems such as:
Customer :"I want to cancel my contract because you did not supply me with a phone number!"
Cust' Support:"Ok Sir, please give us your phone number first, so we can cancel your account..."

Some years ago I received a letter from a company I'd been dealing with for years that said (in summary):

We do not seem to have your address in our records, would you please supply this so we can maintain our service to you.

[Rik]

You should have sent it back marked 'addressee unknown'.

[Bill]

I didn't think of that, nice one

[Rik]

 

I'm devious.

[Bill]

Ah, that explains it, I don't have a devious bone in my body...

[Rik]

There's a few in FC would argue that, Bill.

[Bill]

Not until their bans expire

[Rik]