A happy talktalk customer???

[dujas]

Well technically they don't, for the price of £125 BT Openreach would switch him to a new provider of his choice. Unfortunately we can't trust state ownership of our infrastructure, they tend to leave them chronically underfunded.

[Colin Burns]

the OP should phone them with the words of fix it or give me a MAC code or i will ring OFCOM

and then no dowt thek issue would be fixed alot faster

[Technical Ben]

the OP should phone them with the words of fix it or give me a MAC code or i will ring OFCOM

and then no dowt thek issue would be fixed alot faster

I think part of the problem is there is no mac code. They seem to have stuffed up/lost the paperwork/broken the exchange so much that they have no clue what to do or what is going on.
It's like the problems such as:
Customer :"I want to cancel my contract because you did not supply me with a phone number!"
Cust' Support:"Ok Sir, please give us your phone number first, so we can cancel your account..."

You are forever going around in circles until someone with half a brain, or the authority to take action steps in.

[Rik]

Rare to find the two in the same person, of course. 

[Bill]

It's like the problems such as:
Customer :"I want to cancel my contract because you did not supply me with a phone number!"
Cust' Support:"Ok Sir, please give us your phone number first, so we can cancel your account..."

Some years ago I received a letter from a company I'd been dealing with for years that said (in summary):

We do not seem to have your address in our records, would you please supply this so we can maintain our service to you.

[Rik]

You should have sent it back marked 'addressee unknown'.

[Bill]

I didn't think of that, nice one

[Rik]

 

I'm devious.

[Bill]

Ah, that explains it, I don't have a devious bone in my body...

[Rik]

There's a few in FC would argue that, Bill.

[Bill]

Not until their bans expire

[Rik]