No Broadband Internet

miriam_idnet · May 28, 2010, 10:41:59

Quick update for you:

Milton Keynes RAS

BT are currently investigating a non ISP specific issue with the Milton Keynes RAS. Broadband users in the Whitney area may be experiencing intermittent connectivity or total loss of service.

Unfortunately they are yet to locate the equipment causing the problem but assure us they are working as quickly as possible to resolve the issue.

Further updates will be posted on the network status page as soon as they are available.

Rik · May 28, 2010, 10:44:53

Shall we send them a map, Miriam?

miriam_idnet · May 28, 2010, 10:52:34

That would imply they know their South from North!

Rik · May 28, 2010, 10:57:33

I was being charitable.

Simon · May 28, 2010, 11:11:47

Arse from elbow?

Rik · May 28, 2010, 11:13:03

That would be another way to put it.

pctech · May 28, 2010, 11:40:42

Maybe its a bit like my work used to be where someone used to like playing musical racks and would move the servers around without updating the documentation.

Used to make things time consuming when there was a problem.

Rik · May 28, 2010, 11:42:05

Sounds very possible, Mitch.

miriam_idnet · May 28, 2010, 15:22:23

Milton Keynes RAS

BT have replaced the MSAN card at 14:00hrs which appears to have resolved the issue.

Rik · May 28, 2010, 15:29:36

Thanks, Miriam, have a good weekend.

Steve · May 28, 2010, 15:39:52

Fingers crossed then

miriam_idnet · May 28, 2010, 15:54:27

Quote from: Rik on May 28, 2010, 15:29:36

Thanks, Miriam, have a good weekend.

Cheers Rik!

Wingnutz · May 28, 2010, 16:32:37

I'm back !!!!!!

Cheers Miriam - all good here again...

Wingnutz · May 28, 2010, 16:37:01

AHHH - spoke to soon.

Only connected at 288kps with a noise margin of 31db.

Ideas ??

Rik · May 28, 2010, 16:38:53

None, give support a ring and they can take a look at the line.

Rik · May 28, 2010, 16:46:57

Quote from: Wingnutz on May 28, 2010, 16:37:01
Only connected at 288kps with a noise margin of 31db.

Your line has been banded because of the fault. IDNet have requested a manual unbanding but the BT dept concerned close at 5. If BT don't pick it up, your line will start to lift anyway over the next 24-48 hours, Wingnutz.

Wingnutz · May 28, 2010, 16:47:56

Just off the phone - been banded by BT. Probably down to all the reboots of the modem over the last three days. Support will e-mail them to get it removed - hopefully !!

Cheers

Rik · May 28, 2010, 17:08:59

See above.

Technical Ben · May 28, 2010, 17:09:27

Quote from: miriam_idnet on May 28, 2010, 15:22:23
Milton Keynes RAS

BT have replaced the MSAN card at 14:00hrs which appears to have resolved the issue.

And still enough time left in the working day for a quick Tea break! Amazing job to BT, and the updates from IDNet

Technical Ben · May 28, 2010, 17:10:44

Quote from: Rik on May 28, 2010, 17:08:59
See above.

Sorry for the double post. But that is amazing Rik... We need to give you karma for that.

Rik · May 28, 2010, 17:12:48

Thanks, Ben.

Wingnutz · Jun 01, 2010, 11:23:29

As promised support have got BT to kick whatever box they need to - sync has gone from 288 (banded) to 9300 with a 6db noise margin.

Thanks again to all in the idnet support team...

Rik · Jun 01, 2010, 11:24:07

Sorry it happened on a bank holiday weekend.

Wingnutz · Jun 01, 2010, 18:37:59

How long will it take for my profile to catch up to my new sync ? Just ran a BT speedtest and still on a .25meg profile dispite now sync'ing at 9300+ ( an 8meg profile level)

The kitz site suggests such a large increase in preformance should filter through in around 4 hours.

As far as I can tell - i was out when the resync occured - i've been at the 9300+ mark now for 8 hours or so.

Am I just being too impatient and expectiing BT's systems to work better than they do

Cheers...

Rik · Jun 01, 2010, 18:45:08

It should be hours, it could be days. If it's still stuck tomorrow, as support if they can get it nudged.