No Broadband Internet

Wingnutz · May 25, 2010, 20:46:04

Posted via dial - up....

As title...

Anyone else suffering tonight ?

Everything 'looks' ok on router diagnostics (Netgear dgn2000 and have tried an old 2Wire)

Have a sync of 9000 ish, all other router diagnostics tests say i'm connected - lights on the modems say i am too - but unable to access any websites.

HELP !!!

Cheers

Steve · May 25, 2010, 20:52:47

Any chance its a local network problem. I presume all lights mean you have an adsl sync and a ppp to IDNET. You can get a "rogue' session where everything looks right but have no internet access, the cure for that is to power down for 30 mins and then reconnect. If your happy is not a local network issue contact support as you have no connection and they should respond.

Wingnutz · May 25, 2010, 21:02:16

Steve,

everything - modem , diagnostics , sync , etc. - is telling me I 'should' have a connection.

By power down do you mean modems and / or pc's ?

Seem to remember a problems a couple of months ago.
http://www.idnetters.co.uk/forums/index.php?topic=19260.msg459988#msg459988

and

http://www.idnetters.co.uk/forums/index.php?action=profile;u=729;sa=showPosts

Very similar..

Cheers

Steve · May 25, 2010, 21:08:16

Sorry just power the router off for 30 mins ,the only info I have is a BT issue for Silchester MUX std codes 01189 11897

Wingnutz · May 25, 2010, 21:13:53

Ok - modem off for half an hour then i'll try again.

On 01993 exchange by the way...

Cheers

Steve · May 25, 2010, 21:15:34

Can you post the results of start run cmd (as administrator) ifconfig /all -sorry on a mac I think thats right.

Wingnutz · May 25, 2010, 21:20:08

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Scott>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Scott-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

PPP adapter Dial-up Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dial-up Connection
Physical Address. . . . . . . . . :
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : ***.***.***.***(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 0.0.0.0
DNS Servers . . . . . . . . . . . : 194.72.9.34
194.74.65.68
NetBIOS over Tcpip. . . . . . . . : Disabled

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5007 802.11b/g WiFi Adapter
Physical Address. . . . . . . . . : 00-23-4D-86-7A-BF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 00-1F-16-41-2C-AC
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{CE2C4C18-DD58-419B-842C-416938D58
9DB}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:d578:960::d578:960(Preferred)
Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
DNS Servers . . . . . . . . . . . : 194.72.9.34
194.74.65.68
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Users\Scott>

Modem currently off. Make any sense ??

Edit: IP address removed

Wingnutz · May 25, 2010, 21:33:09

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Scott-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

PPP adapter Dial-up Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dial-up Connection
Physical Address. . . . . . . . . :
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : ***.***.***.***(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 0.0.0.0
DNS Servers . . . . . . . . . . . : 194.72.9.34
194.74.65.68
NetBIOS over Tcpip. . . . . . . . : Disabled

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5007 802.11b/g WiFi Adapter
Physical Address. . . . . . . . . : 00-23-4D-86-7A-BF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::ad51:7546:c435:d7dc%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 25 May 2010 21:25:53
Lease Expires . . . . . . . . . . : 26 May 2010 21:25:53
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 234890061
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-AA-57-61-00-23-4D-86-7A-BF

DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 00-1F-16-41-2C-AC
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{CE2C4C18-DD58-419B-842C-416938D58
9DB}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 13:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:d578:13a::d578:13a(Preferred)
Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301
DNS Servers . . . . . . . . . . . : 194.72.9.34
194.74.65.68
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Windows\system32>

With modem on - still no internet access..

Edit: IP address removed

Simon · May 25, 2010, 21:35:34

I'm finding websites very slow tonight too, but pings and BT speedtest are OK.

Baz · May 25, 2010, 21:50:08

just had a drop about 15 mins ago for 2 mins or so

but i'm monitoring mine as had some bother last week.

Steve · May 25, 2010, 21:51:35

So you've got a wireless connection to the router as you've got an address so LAN should be ok, unless something odd is happening to your firewall. I am guessing an authentication issue like you had similar before or you've got a rogue session which should clear with a 30 min disconnect.

Wingnutz · May 25, 2010, 22:00:25

I think the problems back in March were BT related. A box got kicked and everything came back - eventually. Buggered my sync (down below 6000) and noise margins (15+) though due to numerous reboots. Have just got back to a decent sync again.....over 9000.

Have not change any firewall settings so don't think that's an issue.

Anyway will leave modem off overnight and retry tommorow evening with a call to support if still suffering.

Niall · May 25, 2010, 22:42:36

My sisters connection has been bad again. My sisters other half called support who basically told him it was a problem at his side. There is nothing at his side that it could be as everything is new and works fine (checked it myself the other week). I assume it'll be an ongoing thing. Her other half has said he's seen BT working on phone lines just down the road, so maybe the problems he's had in the past have finally been looked into by them so it's possible it's that.

I have to say I'm baffled why IDnet support told him it was a problem at his end when it can't be

Normally they're on the ball. Personally I think there's a problem with the actual line on that road as someone on another ISP, on the same road has had problems but are on the same exchange as the both of us. My line has been rock solid for the same period (my router logs show it's been fine). I'm less than half a mile away on a main road the same distance away from the exchange, possibly about 400 yards nearer.

Rik · May 26, 2010, 08:38:09

If you can PM me the details, Niall, I'll make enquiries for you.

Rik · May 26, 2010, 11:11:31

Quote from: Wingnutz on May 25, 2010, 22:00:25
Anyway will leave modem off overnight and retry tommorow evening with a call to support if still suffering.

Your connection was fine until 18:19 yesterday evening, when the router started losing sync at frequent intervals, ie every few seconds. I suspect the router was showing a connection because it wasn't keeping up with the speed of the changes.

If you have an NTE5 master socket, can you try the router there and see what happens. Also, try the quiet line test, dial 17070 and select option 2. You should only hear a quiet background hum or hiss. Do this from the test socket if you can, without the router plugged in. A new filter would be a good diagnostic too.

If the problem persists, call support. They can't test your line at the moment as the router is disconnected/off, but they tell me your profile is still at 7150.

Steve · May 26, 2010, 11:14:59

Thanks Rik

Rik · May 26, 2010, 11:16:33

NP, Steve.

Wingnutz · May 26, 2010, 12:57:56

Update - via dial up...

Been at work all morning but mangaged to blag the afternoon off.

Just Spoke to Brian on the Help Desk - two rings and straight through.

Looks like i'm suffering from some heavy packet loss due to an unstable connnection. Brian spoke to BT and rang me back - whilst I was reconnecting to the master socket - and it would appear there is a problem on the Milton Keynes exchange. They are currently investigating and will be updating 1.30ish.

Brian has suggested re-booting every hour or so to see it connections clears.

Rik · May 26, 2010, 13:14:18

Niall · May 26, 2010, 15:16:02

Quote from: Rik on May 26, 2010, 08:38:09
If you can PM me the details, Niall, I'll make enquiries for you.

Ta for the offer Rik, I only just spotted this. PM sent

Actually, now it's sent. Took me a few mins to get some details before sending

Rik · May 26, 2010, 16:17:53

And replied to.

Niall · May 26, 2010, 16:23:44

Hurrah, super Rik to the rescue. My sister's line is now running at 9mb down & 1mb up. That's the fastest it's ever gone since they've been at that house. He's now plying me with beer tonight as a result (being off work is handy).

Thanks very much Rik, I'd send you a beer, but you're not allowed so you can have a karma instead

Rik · May 26, 2010, 16:25:28

Thanks, Niall. Glad to help.

Andy1967 · May 26, 2010, 19:03:44

Add me to the list of 'no service' tonight.

200kb of emails just took 5 minutes to download. Last 2/3 days has slowly ground to a halt. Internet virtual unusable. I'm having to use work mobile dongle to do this.

Not happy

DorsetBoy · May 26, 2010, 19:08:35

Quote from: Andy1967 on May 26, 2010, 19:03:44
Add me to the list of 'no service' tonight.

200kb of emails just took 5 minutes to download. Last 2/3 days has slowly ground to a halt. Internet virtual unusable. I'm having to use work mobile dongle to do this.

Not happy

Have you spoken to support?

Can we have a BT speed test and your router stats please?