Slow Speeds

pakurbagsuk · May 28, 2010, 20:08:26

Hi all, long time browser , first time poster.

Over teh last few days I have noticed horrific slow downs in my connection speeds, and even being kick form my gGame of choice WoW.

I have had next to no problems in the past since moving to idnet from the horror that was SKy, but now am worried am going to have to move again.

Getting support form idnet guys is really tough, as i work mon to sat, and therefore being at home to discuss issues is next to impossible.

Here is some of teh info i beleive u guys need in order to help me...please help me...btw i have done the master socket test, and know improvement.

ADSL Link Downstream Upstream
Connection Speed 7040 kbps 832 kbps
Line Attenuation 11.0 db 5.0 db
Noise Margin 15.0 db 10.0 db

Netgear DG834N

Vista

I stupidly deleted the bt speed test, but it was confirming that my line downlaod speed avail was 6900+, but my actual download avail was 500KB

Help!!!

pakurbagsuk · May 28, 2010, 20:10:12

by the way, sory for the awful grammar and spelling errors...my mother would not be happy.

Simon · May 28, 2010, 20:10:51

I think the BT speedtest indicates that there's something wrong between you and the exchange, but someone with more expertise will be along soon to advise.

P.S. Don't worry about spelling and grammar, as long as we can understand it. You want to see mine when I'm posting from my phone!

DorsetBoy · May 28, 2010, 20:12:06

Where are you /what exchange are you on?

pakurbagsuk · May 28, 2010, 20:14:52

i Beleive i am on the Kinellar exchange in aberdeenshire

pctech · May 28, 2010, 20:16:05

Try here http://www.samknows.com/broadband/search.php if not sure

Rik · May 28, 2010, 20:16:55

Hi and welcome to the forum.

NP, we translate most posts.

I'm guessing that you've got a badly congested VP at your exchange, since those stats are fine (except I'd expect you to sync at 8128).

You've done the test socket, which is the first thing I would have suggested. Have you got a MW battery-powered portable radio? If so, de-tune it so you only have white noise, then follow the path of your phone wiring from where it enters the house to the socket, as best you can. Check around the router power supply as they can get noisy.

If that's all clear, and I suspect it will be. Try dialling 17070 and selecting option 2, quiet line test. If you hear more than a background hiss or hum, report a voice fault to your line provider being careful not to mention ADSL.

If neither of those reveals anything, email support with the details, and preferably 3 BT tests, and ask them if they can call you back out of hours.

Rik · May 28, 2010, 20:17:40

Quote from: Simon on May 28, 2010, 20:10:51
P.S. Don't worry about spelling and grammar, as long as we can understand it. You want to see mine when I'm posting from my phone!

Oh no he doesn't.

pakurbagsuk · May 28, 2010, 20:18:43

Aberdeen Kinellar NSKNL Aberdeenshire Scotland

Rik · May 28, 2010, 20:21:03

I'm even more suspicious of a hot VP now, given it's a monopoly BT exchange.

pakurbagsuk · May 28, 2010, 20:23:39

Hi rik, I have done all u suggested, including quiet line test - all have come back negative...btw am quite a noob at these things VP issue what does this mean?

Lastly based on what you have said, do u feel that trying to get out of hours support is now the only option?

Thanks again

Rik · May 28, 2010, 20:31:24

VP = Virtual Path, the way that BT connect you from the exchange to IDNet. These have finite capacity and BT regularly run out of space (yours is the second case this week) and until they put in the extra capacity, the throughput falls, despite the sync speed being fine.

I've passed your problem over to support, but it may not get picked up until Tuesday now. I am sure IDNet will be happy to try and help you out of hours, though they may ask for some additional tests first.

Simon · May 28, 2010, 20:37:50

You can check your exchange status here - look for VP Capacity:

http://usertools.plus.net/exchanges/

Technical Ben · May 28, 2010, 21:26:37

Not to disagree with Rik, but more to add to the tests available... have you tried Speedtest.net and Ping test (link at the bottom of speed test). As if these give you positive and good results, it may be related to the game. If these also give you poor results, we know it's a problem with congestion or pc/router problems. Hope it helps narrow down the results!

Steve · May 28, 2010, 21:54:36

Looking at the router stats your very close to the exchange 11db Att, However you've not got a full sync which should have even under less than ideal line conditions. I would be interested if the D/S noise margin increased to 15 when you went to the test socket or stayed the same . All we and you can do is try to identify any sources of 'internal' noise which may be effecting your connection i.e bad filters,ring wire,dect phones and sky boxes. If this is clear then its down to support and BT.

Ray · May 28, 2010, 22:15:54

miriam_idnet · May 28, 2010, 22:27:17

Hi pakurbagsuk,

First off, have you noticed any drops in connection? Second, can you post the full results from a test at www.speedtester.bt.com? I'd wager there has been a few unusual drops in connection and the DLM has dropped your profile.

miriam_idnet · May 28, 2010, 22:39:20

Curiosity got the better of me

Had a quick look at our RADIUS logs which confirm you have had 9 drops in connection the past 24hrs. You'd need to get to the bottom of what is causing the drops in connection, once resolve and your service is stable again the profile will be raised back in line with your sync rate.

Do let us know if you would like assistance identifying the cause of the drops.

pakurbagsuk · May 28, 2010, 23:30:49

Results Image not loaded

Test1 comprises of Best Effort Test: -provides background information.

   Download Speed
   443 Kbps

0 Kbps   500 Kbps
Max Achievable Speed

Download speedachieved during the test was - 443 Kbps
For your connection, the acceptable range of speeds is 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :6848 Kbps(DOWN-STREAM), 832 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.

This info help any more miriam?

DorsetBoy · May 29, 2010, 07:17:42

The line profile of 500kbps shows that the exchange equipment has seen problems on the line and reduced the throughput.

There must be noise/interference or a physical issue with your line somewhere between the router and the exchange,trying to find it is the next step.

Has anything changed at home, any new equipment,work been done? Roadworks outside, BT pulling new lines into ducts etc?

Has the power been on/off frequently for any reason, your router is best left on 24/7 where possible.

Your router stats would reveal a lot if you can get them, this link is the Netters self help section which will assist you >> http://www.idnetters.co.uk/forums/index.php?topic=1904.0

pakurbagsuk · May 29, 2010, 07:38:01

2 things that have changed in last week or 2 are:

New Sky+ HD box put in and we had a ligthning strike which made our streets power go out last week, and put whole street into darkness for 7 hrs?

DorsetBoy · May 29, 2010, 08:04:53

Quote from: pakurbagsuk on May 29, 2010, 07:38:01
2 things that have changed in last week or 2 are:

New Sky+ HD box put in and we had a ligthning strike which made our streets power go out last week, and put whole street into darkness for 7 hrs?

OK, is the Sky Plus box connected to the phone system? SKY equipment is notorious for messing with ADSL/Broadband so that is one possibilty the second is the lightning strike as that would have severe effects on systems in the area and could have damaged your router.

Check to see what happens if you remove Sky from the equation , if that does not help can you try a different router?

Steve · May 29, 2010, 08:14:43

As Dorset says but your not going to see any increase in speed immediately as your IP profile is the limiting factor, if the fault is cured it will rise again and allow your speed to increase, you should be ok to disconnect the sky box modem line for a day or so. Some people I've heard actually use 2 adsl filters in series on their Sky equipment.

DorsetBoy · May 29, 2010, 09:44:24

Good point Steve, it could take a few days for a change to be seen.

One way to check whether the Sky box is causing the issue would be to get the router stats and error count then reboot the router after disconnecting the Skybox and see if errors/noise drop.

First thing to do though is ask neighbours if they have had problems since the lightning strike as there could be a problem that affects others.

Rik · May 29, 2010, 10:49:34

Indeed, a spare router and a copy of router stats might be a handy diagnostic at this point.

Technical Ben · May 29, 2010, 13:35:07

Sorry to see your problems are worse than I was hoping for.

Hope you get it sorted. As Rik said. A spare router would help to see if the lightning fried the other one. I have a spare at the moment. It's a Belkin G mimo if you want to borrow... I think it works.

pakurbagsuk · May 30, 2010, 08:30:24

current status

No other neighbours havin probs

I dont have a backup router to test out

I have effectively unplugged Sky boxes from lines as per suggestion - still no change - but u said this may take a few days.

Its getting really frustrating, especially if i am still going to have to wait till tuesday....

Steve · May 30, 2010, 08:37:10

Are you still using the test socket? Can you post another set of router stats from the test socket and also a BT speedtest. Did you manage to get routerstats working its here if didn't find it http://www.vwlowen.co.uk/internet/files.htm

Rik · May 30, 2010, 08:56:24

Whereabouts are you, Bags?

Steve · May 30, 2010, 12:11:23

Kinellar Aberdeenshire

Rik · May 30, 2010, 12:12:43

Of course.

I was just thinking if he was in range I could lend him a router.

Steve · May 30, 2010, 12:14:19

Well you could drop one off if he's not in a curry sorry hurry.

Rik · May 30, 2010, 12:18:24

Yup, delivery June 26...

pakurbagsuk · May 30, 2010, 13:06:10

ok i have installed router starts lite ...what would u like me to do with it now guys?

pakurbagsuk · May 30, 2010, 13:20:03

new BT speed test results

Test1 comprises of Best Effort Test: -provides background information.

Download Speed
426 Kbps

0 Kbps 500 Kbps
Max Achievable Speed

Download speedachieved during the test was - 426 Kbps
For your connection, the acceptable range of speeds is 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :7104 Kbps(DOWN-STREAM), 832 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.

pakurbagsuk · May 30, 2010, 13:24:17

Think this is what u were looking for?

[attachment deleted by admin]

DorsetBoy · May 30, 2010, 13:54:58

The Noise Margin graph is pretty stable so it could well be that the profile will improve over the next few days.

SNR should be much lower @ 6 - 8db , it is t 15db now with interleaving turned on which means the system was affected by a lot of noise/interference for some reason.

If the line stays stable for a while support can ask BT to drop the SNR for you. Keep the router on and record with router stats as long as possible as this will show any spikes if they happen.

Rik · May 30, 2010, 14:08:26

I can't add to what Dorset has said. Your line looks find now, but something fairly catastrophic in terms or noise or repeated resyncs has forced your profile, and with it your throughput, low. All you can do at this point is to wait for it to recover. If it hasn't by Tuesday, support can get BT to give it a nudge.