Slow Speeds

[pakurbagsuk]

Hi all, long time browser , first time poster.

Over teh last few days I have noticed horrific slow downs in my connection speeds, and even being kick form my gGame of choice WoW.

I have had next to no problems in the past since moving to idnet from the horror that was SKy, but now am worried am going to have to move again.

Getting support form idnet guys is really tough, as i work mon to sat, and therefore being at home to discuss issues is next to impossible.

Here is some of teh info i beleive u guys need in order to help me...please help me...btw i have done the master socket test, and know improvement.


ADSL Link Downstream Upstream
Connection Speed 7040 kbps 832 kbps
Line Attenuation 11.0 db 5.0 db
Noise Margin 15.0 db 10.0 db

Netgear DG834N

Vista

I stupidly deleted the bt speed test, but it was confirming that my line downlaod speed avail was 6900+, but my actual download avail was 500KB

Help!!! 

[pakurbagsuk]

by the way, sory for the awful grammar and spelling errors...my mother would not be happy.

[Simon]

I think the BT speedtest indicates that there's something wrong between you and the exchange, but someone with more expertise will be along soon to advise.

 

P.S. Don't worry about spelling and grammar, as long as we can understand it.  You want to see mine when I'm posting from my phone! 

[DorsetBoy]

Where are you /what exchange are you on?

[pakurbagsuk]

i Beleive i am on the Kinellar exchange in aberdeenshire

[pctech]

Try here http://www.samknows.com/broadband/search.php if not sure

[Rik]

Hi and welcome to the forum.

NP, we translate most posts.

I'm guessing that you've got a badly congested VP at your exchange, since those stats are fine (except I'd expect you to sync at 8128).

You've done the test socket, which is the first thing I would have suggested. Have you got a MW battery-powered portable radio? If so, de-tune it so you only have white noise, then follow the path of your phone wiring from where it enters the house to the socket, as best you can. Check around the router power supply as they can get noisy.

If that's all clear, and I suspect it will be. Try dialling 17070 and selecting option 2, quiet line test. If you hear more than a background hiss or hum, report a voice fault to your line provider being careful not to mention ADSL.

If neither of those reveals anything, email support with the details, and preferably 3 BT tests, and ask them if they can call you back out of hours.

[Rik]

P.S. Don't worry about spelling and grammar, as long as we can understand it.  You want to see mine when I'm posting from my phone! 

Oh no he doesn't. 

[pakurbagsuk]

Aberdeen Kinellar   NSKNL   Aberdeenshire   Scotland

[Rik]

I'm even more suspicious of a hot VP now, given it's a monopoly BT exchange.

[pakurbagsuk]

Hi rik, I have done all u suggested, including quiet line test - all have come back negative...btw am quite a noob at these things VP issue what does this mean?

Lastly based on what you have said, do u feel that trying to get out of hours support is now the only option?

Thanks again

[Rik]

VP = Virtual Path, the way that BT connect you from the exchange to IDNet. These have finite capacity and BT regularly run out of space (yours is the second case this week) and until they put in the extra capacity, the throughput falls, despite the sync speed being fine.

I've passed your problem over to support, but it may not get picked up until Tuesday now. I am sure IDNet will be happy to try and help you out of hours, though they may ask for some additional tests first.

[Simon]

You can check your exchange status here - look for VP Capacity:

http://usertools.plus.net/exchanges/

[Technical Ben]

Not to disagree with Rik, but more to add to the tests available... have you tried Speedtest.net and Ping test (link at the bottom of speed test). As if these give you positive and good results, it may be related to the game. If these also give you poor results, we know it's a problem with congestion or pc/router problems. Hope it helps narrow down the results! 

[Steve]

 

Looking at the router stats your very close to the exchange 11db Att, However you've not got a full sync which should have even under less than ideal line conditions. I would be interested if the D/S noise margin increased to 15 when you went to the test socket or stayed the same . All we and you can do is try to identify any sources of 'internal' noise which may be effecting your connection i.e bad filters,ring wire,dect phones and sky boxes. If this is clear then its down to support and BT.

[Ray]

 

[miriam_idnet]

Hi pakurbagsuk,

First off, have you noticed any drops in connection? Second, can you post the full results from a test at www.speedtester.bt.com? I'd wager there has been a few unusual drops in connection and the DLM has dropped your profile.

[miriam_idnet]

Curiosity got the better of me 

Had a quick look at our RADIUS logs which confirm you have had 9 drops in connection the past 24hrs. You'd need to get to the bottom of what is causing the drops in connection, once resolve and your service is stable again the profile will be raised back in line with your sync rate.

Do let us know if you would like assistance identifying the cause of the drops.

[pakurbagsuk]

Results Image not loaded

Test1 comprises of Best Effort Test: -provides background information.

   Download  Speed
   443 Kbps
   
0 Kbps   500 Kbps
Max Achievable Speed

Download speedachieved during the test was - 443 Kbps
For your connection, the acceptable range of speeds is 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :6848 Kbps(DOWN-STREAM), 832 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps


If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.

This info help any more miriam?

[DorsetBoy]

The line profile of 500kbps shows that the exchange equipment has seen problems on the line and reduced the throughput.

There must be noise/interference or a physical issue with your line somewhere between the router and the exchange,trying to find it is the next step.

Has anything changed at home, any new equipment,work been done? Roadworks outside, BT pulling new lines into ducts etc?

Has the power been on/off frequently for any reason, your router is best left on 24/7 where possible.

Your router stats would reveal a lot if you can get them, this link is the Netters self help section which will assist you >> http://www.idnetters.co.uk/forums/index.php?topic=1904.0

[pakurbagsuk]

2 things that have changed in last week or 2 are:

New Sky+ HD box put in and we had a ligthning strike which made our streets power go out last week, and put whole street into darkness for 7 hrs?

[DorsetBoy]

2 things that have changed in last week or 2 are:

New Sky+ HD box put in and we had a ligthning strike which made our streets power go out last week, and put whole street into darkness for 7 hrs?

OK, is the Sky Plus box connected to the phone system?  SKY equipment is notorious for messing with ADSL/Broadband so that is one possibilty the second is the lightning strike as that would have severe effects on systems in the area and could have damaged your router.

Check to see what happens if you remove Sky from the equation , if that does not help can you try a different router?

[Steve]

As Dorset says but your not going to see any increase in speed immediately as your IP profile is the limiting factor, if the fault is cured it will rise again and allow your speed to increase, you should be ok to disconnect the sky box modem line for a day or so. Some people I've heard actually use 2 adsl filters in series on their Sky equipment.

[DorsetBoy]

Good point Steve, it could take a few days for a change to be seen.

One way to check whether the Sky box is causing the issue would be to get the router stats and error count then reboot the router after disconnecting the Skybox and see if errors/noise drop.

First thing to do though is ask neighbours if they have had problems since the lightning strike as there could be a problem that affects others.

[Rik]

Indeed, a spare router and a copy of router stats might be a handy diagnostic at this point.