Slow Speeds

Technical Ben · May 29, 2010, 13:35:07

Sorry to see your problems are worse than I was hoping for.

Hope you get it sorted. As Rik said. A spare router would help to see if the lightning fried the other one. I have a spare at the moment. It's a Belkin G mimo if you want to borrow... I think it works.

pakurbagsuk · May 30, 2010, 08:30:24

current status

No other neighbours havin probs

I dont have a backup router to test out

I have effectively unplugged Sky boxes from lines as per suggestion - still no change - but u said this may take a few days.

Its getting really frustrating, especially if i am still going to have to wait till tuesday....

Steve · May 30, 2010, 08:37:10

Are you still using the test socket? Can you post another set of router stats from the test socket and also a BT speedtest. Did you manage to get routerstats working its here if didn't find it http://www.vwlowen.co.uk/internet/files.htm

Rik · May 30, 2010, 08:56:24

Whereabouts are you, Bags?

Steve · May 30, 2010, 12:11:23

Kinellar Aberdeenshire

Rik · May 30, 2010, 12:12:43

Of course.

I was just thinking if he was in range I could lend him a router.

Steve · May 30, 2010, 12:14:19

Well you could drop one off if he's not in a curry sorry hurry.

Rik · May 30, 2010, 12:18:24

Yup, delivery June 26...

pakurbagsuk · May 30, 2010, 13:06:10

ok i have installed router starts lite ...what would u like me to do with it now guys?

pakurbagsuk · May 30, 2010, 13:20:03

new BT speed test results

Test1 comprises of Best Effort Test: -provides background information.

Download Speed
426 Kbps

0 Kbps 500 Kbps
Max Achievable Speed

Download speedachieved during the test was - 426 Kbps
For your connection, the acceptable range of speeds is 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :7104 Kbps(DOWN-STREAM), 832 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.

pakurbagsuk · May 30, 2010, 13:24:17

Think this is what u were looking for?

[attachment deleted by admin]

DorsetBoy · May 30, 2010, 13:54:58

The Noise Margin graph is pretty stable so it could well be that the profile will improve over the next few days.

SNR should be much lower @ 6 - 8db , it is t 15db now with interleaving turned on which means the system was affected by a lot of noise/interference for some reason.

If the line stays stable for a while support can ask BT to drop the SNR for you. Keep the router on and record with router stats as long as possible as this will show any spikes if they happen.

Rik · May 30, 2010, 14:08:26

I can't add to what Dorset has said. Your line looks find now, but something fairly catastrophic in terms or noise or repeated resyncs has forced your profile, and with it your throughput, low. All you can do at this point is to wait for it to recover. If it hasn't by Tuesday, support can get BT to give it a nudge.