Hoping for a smooth migration

pctech · May 29, 2010, 19:58:33

Just thinking.

I hope my migration isn't a nightmnare like it was when I moved to Newnet where it flapped for the 24 hours.

Would be interested to know whether that is par for the course on 21CN?

Rik · May 29, 2010, 20:00:31

Pretty smooth in my experience, Mitch.

pctech · May 29, 2010, 20:08:34

I best write the number for tech support in case it goes pear shaped.

I'm a little uneasy that the date is a Friday.

I don't suppose they can bring it forward can they?

Rik · May 29, 2010, 20:10:33

BT have done so before now. You will know when migration takes place as there will be a few minutes loss of sync.

pctech · May 29, 2010, 20:18:20

I've mailed support to ask and told them that it was you that successfully twisted my arm (I'd be grateful if you'll let it go now please)

coreservers · May 29, 2010, 20:19:10

or nearly 2 weeks in my case (Bungling untrained BT engineers)

Rik · May 29, 2010, 20:21:45

Quote from: pctech on May 29, 2010, 20:18:20
I've mailed support to ask and told them that it was you that successfully twisted my arm (I'd be grateful if you'll let it go now please)

OK, if you insist, Mitch.

pctech · May 29, 2010, 20:23:46

When I moved to MAX with another ISP ages ago I had one week's downtime thanks to a failed line card at the exchange that just happened to fail when I ordered the upgrade)

Rik · May 29, 2010, 20:27:22

I had that over Xmas. BT thought I was in sync, I wasn't. That was 10 days due to the break. Luckily, the second line wasn't affected.

pctech · May 29, 2010, 20:30:37

I think if I ever end up working from home I'll get enhanced care on the line so that at least BT will get off their backsides at weekends.

I'm really looking forward to joining ID net, its BT's incompetence that bothers me.

Rik · May 29, 2010, 20:31:28

Wise move, Mitch, and cheaper than a second line.

pctech · May 29, 2010, 20:34:52

I've got two lines but one of them has an ADT monitored alarm system connected so cant use broadband on that.

Rik · May 29, 2010, 20:39:19

Can't it be filtered?

psp83 · May 29, 2010, 20:48:53

How much is enhanced care and is it available on the home packages?

pctech · May 29, 2010, 20:51:22

No because being a security system I had to have an extension wired into a cupboard and the socket was replaced with a plate behind which the alarm is hard wired to the line.

There are devices they can fit to cut ADSL (I think the signalling uses similar frequencies) but the senior engineer said he didn't advise fitting one.

Steve · May 29, 2010, 21:02:35

Quote from: psp83 on May 29, 2010, 20:48:53
How much is enhanced care and is it available on the home packages?

As far as I am aware its not available on home packages, on the limited business packages its £10/month

pctech · May 31, 2010, 11:59:54

I mailed support but not heard a dickybird.

I'm assuming they are probably having a well earned break.

Rik · May 31, 2010, 12:05:47

It will be dealt with on Tuesday, Mitch.

pctech · Jun 01, 2010, 11:02:46

Had a mail back from our favourite IDnet poster.

Can't be moved forward but she doesn't think there will be a problem with the migration.

I have no doubt it'll be plain sailing from the IDNet end but alas I don't share her faith in our infamous monopoly, Ballsup Telecom.

We shall see, I have changed my shift so am here in the morning to give it a 'test drive'

Rik · Jun 01, 2010, 11:06:50

They'll make you wait till six then, Mitch.

pctech · Jun 01, 2010, 11:07:59

Prob.