Quiet Line Test?

[gyruss]

Rik,
I saw in another of your replies you mentioned this 17070 quiet line test, so with regard to my own 'suspect' noise issues that i can hear when i pick up the only 'wired' phone in the house thats plugged into my phone socket on my adslnation faceplate, i tested it both with the faceplate and 2 different phones aswell as in the socket thats behind the faceplate.

I am hearing not a constant noise of interference, but it comes and goes, but is very erratic.    bit like the sound you hear when you are between stations on the radio.

You know the problems i've had, and i've followed your great advice so far, but could I do you think have a problem with my line?  My problems have been there since i moved in, and not all the time either, but after 2 new routers and a re-cable to twisted-pair and much patience later, i'm so out of ideas. :/

j

[Adam]

What is your estimated line length and stats?

[gyruss]

Is this the type of info you are after?

Chester Central
1.32km (direct)
1.65km (by road)


Done just now after reconnecting router to come on here to post:

--- System Information ---
Vendor: Linksys
ModelName: WAG320N
Firmware Version: 1.00.08 , 2009-08-27T19:37:13
Boot Version: 1.06
Hardware Version: 0.01

--- DSL Information ---
DSL Driver Version:  AnnexA version - A2pB023k.d21d
DSL VPI/VCI:         0/38
DSL Status:          Showtime
DSL Mode:            G.DMT
DSL Channel:         
DSL Upstream Rate:   928 Kbps
DSL Downstream Rate: 6656 Kbps

                      Down         up   
DSL Noise Margin:    15.3 dB      10.0 dB
DSL Attenuation:     37.0 dB      20.5 dB
DSL Transmit Power:  19.8 dBm     12.6 dBm

[gyruss]

internal wiring is the adslnation filter faceplate, and 15 meter run of twisted pair to router.  It passes one isolated power cable which i've shut off to a radiator at top of stairs.. but thats it.  radio test shows no noise at that location either.

no pinches in cable, no magnetic fields or coils either nearby.

[gyruss]

anyone know of a working dmt tool for the router i've got ?  the Linksys(cisco) wag320N?  i'd happily monitor my line during work hours to attempt a clearer diagnosis if i had something that can read my router stats page

[Adam]

Based on the attenuation the actual line length is ~2.5km, though noise may be affecting that. You have a fairly high noise margin which could be reduced to increase the line speed, with a lower noise margin you should be able to hit ~7250kbps. I have a similar line (36db attn) and got between 6500-8000kbps with ADSL, and hit a constant 8200kbps with ADSL2+ with a 6db noise margin.

Do you notice any noise during phone calls, or have you tried monitoring the connection with routerstats?

[gyruss]

Usually when i have 'connection problems' and loss of service (as posted previously on occasions), i pick up the phone and listen, and can hear noise very clearly indeed.  There is only the one phone in the house so no extensions, so in the adsl nation filtered plate i have 1 phone and the twisted pair cable which then runs upstairs to my computer room/den .

[gyruss]

this test just now was not encouring to say the least :/

[Steve]

anyone know of a working dmt tool for the router i've got ?  the Linksys(cisco) wag320N?  i'd happily monitor my line during work hours to attempt a clearer diagnosis if i had something that can read my router stats page

If you wander down the page you see  a link to routerstats.ini file for the wag320N, may be of use?

http://208.74.204.125/t5/Cable-and-DSL/WAG320N-Connection-Problem/td-p/317255/page/4

[Adam]

If you can clearly hear noise, and are sure your internal wiring is not at fault, it may be worth getting the line checked out. The speed test is rather odd as your sync is over 6000kbps. Have you tried a BT speedtest to check your profile out?

[gyruss]

Going to run that in a short while, have to pop out to pick my friend and his missus up from the airport for now though, so will run it later when i get back in.

I have had multiple occasions where my connection has dropped and what looks like my adsl has resync'd, so i wouldn't be surprised if this 'noise' has forced the resyncs, and lowered my profile.

thanks for your input thusfar.  appreciated.  bbl once i'm home.

[Adam]

Indeed, one of the main issues of BTw based connections is the profiling system.

[gyruss]

Download speedachieved during the test was - 368 Kbps
For your connection, the acceptable range of speedsis 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :6656 Kbps(DOWN-STREAM), 928 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 11.96:25.0:63.04 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes.

[Adam]

A profile issue, as ever. Your sync in generally fine, it's a matter of waiting for the profile to catch up.

[gyruss]

Ok so this leads me right back to my original suspicion:  is the noise i can hear responsible for the resync's thus causing my lowered profile ?

[Adam]

If there is noise on the line it will likely cause a resync, which could cause the profile to lower if it syncs at a low sync at reconnect.

[Rik]

Given what you say, Gyruss, I'd put a filter into the faceplate and try the quiet line test with the router connected to that, just to eliminate it (using the test socket would be even better).

[gyruss]

Went to the bt wholesale site that tells you what your line supports, i presume the below is given due to the profile in place currently??

For Telephone Number *************** on Exchange CHESTER CENTRAL

Your exchange is ADSL enabled, and our initial test on your line indicates that your line should be able to have an ADSL broadband service that provides a fixed line speed up to 1Mbps. However due to the length of your line the 1Mbps service may require an engineer visit who will, where possible, supply the broadband service.

Our test also indicates that your line currently supports an estimated ADSL Max broadband line speed of 1Mbps.

Our test also indicates that your line currently supports an estimated ADSL2+ broadband line speed of 1.5Mbps. When ADSL2+ Annex M is launched our test also indicates that your line could support an estimated ADSL 2+ Annex-M broadband upstream line speed of 500Kbps and downstream line speed of 500Kbps.

The actual stable line speed supportable will be determined during the first 10 days of use. This speed may change over time, to ensure line stability is maintained.

If you decide to place an order, a further test will be performed to confirm if your line is suitable for the service you wish to purchase.

Thank you for your interest.

Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number check.

Note: If you already have a Broadband service enabled on this line and you want to switch service providers, you will need to contact both your current provider and your new provider to get your service changed over new and existing service provider to have this service transferred.

[Rik]

It's not usually that accurate, or rapid at updating.

[gyruss]

After getting home from doing overtime at work today, done another check:

Had to power off/power on router again as internet light not lit, but Profile today is 6033k

[gyruss]

Out of interest? if I arranged a phone and internet package with IDNET, would i have more hope of getting my line sorted by avoiding BT altogether? or does it work out that line faults still go through BT?

[Rik]

Faults go through IDNet, but the underlying line is still with BT Openreach. OTOH, when I did have a problem, IDNet had an engineer here in <2 hours.

[gyruss]

So if openreach are involved the i guess it will be subject to an LLU SFI  ?

http://www.openreach.co.uk/orpg/products/llu/repair/downloads/LLU_SFI_Interim_Process_Spec_Issue1.0.pdf

[pctech]

Think its still connected to OR's infrastructure so to all intents and purposes its a BT line but they bill IDNet and IDNet bill you.

[gyruss]

If this is proven to be say.. a fault in the box and on 'their side' of the master socket though?  wouldn't they do the work without charge to end user?

I'm really wary of the cost because frankly with an infant around spare money is not something i've seen in quite some time, it was all i could do at the time to replace the router, faceplate and cabling in honesty.

Just at my wits end, its the source of much stress.

[Rik]

The charge only applies if it's a 'no fault found' or something your side of the test socket.

[gyruss]

Tonights BT speedtest is dire..

Download speedachieved during the test was - 267 Kbps
For your connection, the acceptable range of speedsis 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :448 Kbps(DOWN-STREAM), 128 Kbps(UP-STREAM)
IP Profile for your line is - 1371 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 20.22:35.21:44.57 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes.


Ping test to www.idnet.net:
Pinging www.idnet.net [212.69.36.10] with 32 bytes of data:
Reply from 212.69.36.10: bytes=32 time=53ms TTL=59
Reply from 212.69.36.10: bytes=32 time=52ms TTL=59
Reply from 212.69.36.10: bytes=32 time=51ms TTL=59
Reply from 212.69.36.10: bytes=32 time=50ms TTL=59
Reply from 212.69.36.10: bytes=32 time=53ms TTL=59
Reply from 212.69.36.10: bytes=32 time=52ms TTL=59
Reply from 212.69.36.10: bytes=32 time=51ms TTL=59
Reply from 212.69.36.10: bytes=32 time=54ms TTL=59
Reply from 212.69.36.10: bytes=32 time=53ms TTL=59
Reply from 212.69.36.10: bytes=32 time=52ms TTL=59
Reply from 212.69.36.10: bytes=32 time=55ms TTL=59
Request timed out.
Reply from 212.69.36.10: bytes=32 time=53ms TTL=59
Request timed out.
Reply from 212.69.36.10: bytes=32 time=49ms TTL=59
Reply from 212.69.36.10: bytes=32 time=52ms TTL=59
Request timed out.
Reply from 212.69.36.10: bytes=32 time=53ms TTL=59
Reply from 212.69.36.10: bytes=32 time=52ms TTL=59
Reply from 212.69.36.10: bytes=32 time=51ms TTL=59
Reply from 212.69.36.10: bytes=32 time=50ms TTL=59
Reply from 212.69.36.10: bytes=32 time=50ms TTL=59
Reply from 212.69.36.10: bytes=32 time=50ms TTL=59
Reply from 212.69.36.10: bytes=32 time=54ms TTL=59
Reply from 212.69.36.10: bytes=32 time=53ms TTL=59
Reply from 212.69.36.10: bytes=32 time=52ms TTL=59
Reply from 212.69.36.10: bytes=32 time=55ms TTL=59
Reply from 212.69.36.10: bytes=32 time=54ms TTL=59
Reply from 212.69.36.10: bytes=32 time=54ms TTL=59
Reply from 212.69.36.10: bytes=32 time=54ms TTL=59

and...

is this kind of finishing on BT boxes outside of ones property.. normal?  because this is what I can see on mine.

Wires visible are a white n green, a green and a black.  Its a good job i don't fix pc's and laptops for my customers like this .. but heck.. this is shoddy work right? and considering all my trouble and the 'noise' on my line.. i'm looking for possible causes and is it likely however crazy that these wires 'could' be picking up interference and passing it through to my phone as noise?

[gyruss]

[pctech]

That looks quite old as it has the really old BT logo on it

[Rik]

It certainly doesn't appear to be wired to standard. Might be worth sending the pic to support and see if they think they can get BT out to fix it.

[gyruss]

Sent pic.  This noise issue i'm getting seems to be a bit erratic as sometimes can have a clear line, and at other times, crackle and lots of, but tonight i'm on a 383k profile when i know my line is normally more than 20 times this.. sooo.........

Have also placed yet another order with adslnation for another xte2005 filtered plate and another run of twisted pair rj11>rj11 cable. (for the hell of it, £22)

[Rik]

Crackling is usually a corroded joint, if there's water ingress, that could well be your junction box.

[gyruss]

James from IDNET replied along the lines of,   your contract for your line is with BT, therefore you should call BT to sort this out.

ok no problem, i had heard sometimes that ISP's help by providing assists in this way if their customers are affected, but will call them anyway.  I believe in fact that an isp can request the openreach special faults call for 'broadband' for the customers too.  I'll likely request that.


Today the XTE2005 adslnation faceplate + Pro+ RJ11 > RJ11 cable has arrived that i ordered, so tonight and tomorrow will fit that.    Running it along a slightly longer route, but this time fitting the router nearer to the inside support walls and acoustic wise, even more solid than previously.    I already have the xte2005 and twisted pair carefully fitted and radio test done

Once i've done this test with new cable and new xte2005, and left it to see how it affects my profile, i am going to ring BT and restate my case.    Only this time i will tell them that i understand about the charge they would apply if found to be internal cabling, but once i provide their engineer with my evidence to prove its not my wiring (or router which was replaced twice due to this resync constant issue)

384k profile is a joke, and i've suffered this long enough despite best efforts. :/

[pctech]

The trick I gather is to report a voice fault and not to mention broadband otherwise they will send you back in the direction of your ISP.

[Rik]

Very much so, Mitch. IDNet are trying to save you  money, Gyruss. If they call out an engineer, a charge is quite likely.

[Adam]

BT may seem impossible to deal with, but you really just need to say the right things and persevere. I had a fault a few years ago which was sorted right away (they replaced the wire to the telegraph pole). As previously said, just don't mention broadband and keep it as a voice fault.

[gyruss]

Tonight, since changng my cable and faceplate for the same like-for-like.. getting this:





I'lll see how this shapes up, but if this holds, i'll tack the rest of the cable (the last 8 meters) into place.

[Rik]

 

[gyruss]

After yet more resyncs at various points yesterday (saturday):

bought and installed a Netgear DG834Gv5 so that i've got something other than a cisco/linksys for testing this awful internet connection i am cursed with here.

Its connected at 5888 kbps down / 928 kbps up  (slightly less downstream than previous router)  i've seen this house connection peak at 7k approx


So this week i have replaced

the faceplate to another ADSLnation XTE-2005,
the twisted pair cabling to more pro+ (RJ11 to RJ11)
the router from a Cisco/Linksys 320N to a cheaper Netgear DG834Gv5



Surely.. SURELY after doing all this, we can rule out my internal wiring?    I do desktop support for a very large company, so cabling is a routine thing for me.   I just get the feeling that I'm going to end up getting my line fully tested now and even though my cabling is fine, will have one of the more unhelpful engineers who will make every attempt to make it a chargeable call out anyway :/

[Rik]

Remind me, have you tried using the test socket?

[gyruss]

Yes had the setup on the test socket for 3 days.. only drawback of the test socket is having to use the 'soap-on-a-rope' filter instead.  was pretty much same resync scenario alot

[gyruss]

Download speed achieved during the test was - 1524 Kbps
For your connection, the acceptable range of speeds is 400-1920 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 1920 Kbps

profile down again which is good evidence of a constant resyncing connection.

[gyruss]

anyone else got a netgear dg834gv5 router? and if so, have you got any 3rd party router stat monitoring tools working with it?   (eg. dmt tool or similar)

[Steve]

Router stats-lite lists the dg834gv5

http://www.vwlowen.co.uk/internet/files.htm

[gyruss]

ahh found it on that page, ta,.. seems i need the plug n play cut down version according to that link will dl now.  thx.

[gyruss]

The resyncs continue, with complete change of cabling, faceplate and router now.

The following screen suggests a high noise issue?



also just come off a phone call with my mother and the call quality was absolutely horrendous too, lots of 'noise' on the line.  same fault as always .

[Rik]

Contact aupport and point them at this thread. I don't think there's anything else you can try and that margin suggests a banded profile to me.

[Steve]

I agree Rik

[gyruss]

have got routerstats lite working now, the noise margin has been a steady 14.5 for a while now.

I don't know if idnet support will even be interested in this thread or my problem however as i've tried that avenue before during the course of this fault diagnosis.

[Rik]

What's the router report for the noise margin? If it's swinging by 14db that's a very noisy line.

[gyruss]

14.5 seems to be the value the noise margin sticks at according to routerstats

[Rik]

Did that drop to zero trigger a re-sync?

[Steve]

It seems to have synced higher than earlier

[gyruss]

Did that drop to zero trigger a re-sync?

i didn't get a disconnection indicating a resync at the time no.

[Rik]

So going back to your stats at reply #45, when did you get a noise margin of ~28db, straight after a resync?

[gyruss]

very likely a resync because when i got back to my pc after a 5 min break a window on my desktop was telling me i'd been disconnected from an application.

So checked my router at that point to see what my stats page was telling me.  as it was a different router wanted to see if it had resync'd.  then i saw the 28db reported.

atmospheric wise its been a rainy day here if that makes any bearing on all this.

[Rik]

I really think you need to talk to support, we've pretty much exhausted all the self-help techniques available.

[gyruss]

Thanks Rik.

I've opted to calling BT out now that i've tried all of the following:

Start Scenario:
Router: Linksys WAG54GS Wireless-G ADSL Router.
ADSL Approved telephone extension ran up to a box in computer room.
Issues found:  profile was continually lowering 'over time' indicating re-syncs.

next step:  on advice from idnetters forum:
Replaced all house wiring with pro+ RJ11 > RJ11 cabling (15m) so no 'adsl flat wire extension'
Replaced the NTE5 BT master plate with the ADSLnation XTE-2005
Issues found: profile was continually lowering 'over time' indicating re-syncs.  (very audible interference noise on voiceline whenever router was plugged in and operational aswell)

next step:
Replaced router from the Linksys WAG54GS and swapped it for the Linksys WAG320n dualband. (brand new)
Issues found: profile was continually lowering 'over time' indicating re-syncs.  (very audible interference noise on voiceline whenever router was plugged in and operational aswell)

next:
In an act of total desparation, ordered a complete new set of Pro+ RJ11 Twisted pair cable and XTE-2005 filtered plate and ran the cable along a different but slightly longer route, and changed the faceplate for the like-for-like one i bought in.
Issues found: same as before with profile dipping down as low as 384k

next:
Replaced router for different brand router:  this time a Netgear DG834G v5
Issues found: much the same as always.. no better or worse.

last resort:
even if they are of no use trying, have now also tried ferrite ring clips on my cabling following some advice off a chap in work who is now almost as keen as i am to see my problem resolved

and final last resort which is happening tomorrow:
I've requested a call out from BT to check the line as this line seems incapable of handling voice AND broadband on the same line.  inbound gets interference, outbound is crystal clear as callers hear me perfectly.

Man i hope they find a problem they can help with, this hole sorry saga has frustrated the hell out of me since i moved to this house. :/  Thanks all for help.

Jase
(Gyruss)

[Steve]

  BT find a fault

[Rik]

Likewise. Did you ever try the test socket, Jase?

[gyruss]

yes.. with just a phone it was 'mostly' quiet, but heared interference on 2 tests in that socket at other times of day when i did test.
with  any filter on that master socket and a router connected at all, different story.  its like the line is having problems supporting broadband at all.

after this long though, and so many things tried, i'm actually at the point now (have been for months truth be told) where I want this line checking regardless of possible 'charge' from bt. sometimes you just have to know.

[Rik]

I know what you mean.

[ChanceyGardner]

What I find distasteful is that many people who  have faults on their line,are afraid to call out Openreach after seeing that prog last year on Watchdog about their charging methods.


You would think that if you have a tel line and are paying line rental year after year that if any problems arise they should come and fix any issues for either free or for a nominal charge instead of hundreds of pounds.


What is the line rental costs for if not to pay for maintaining a working line ?

[Rik]

Exactly, and that's how it used to be till the bean counters got involved.

[gyruss]

which brings me to another possible question..

telephone line provision.. can i move away from bt? is there a provider that will remove bt line and fit one to their own network?  yes.. thinking last straw should it come to it after tomorrow.

@ Chancey:  thats been my fear all the way through this, i'm pretty savvy regards my I.T, and I know from an engineers perspective all too well that there are some jobs that i attend that are 'waste of time' calls, often by folk who haven't at least gone part the way to check that what they are reporting is actually a faulty item.  In my case though with a BT line and the amount of things i've done on my side of the master socket to ensure its not a cabling or router issue, i am still even now fearing that BT will somehow shoe-horn the cost at me for whatever reason they dream up.

I have asked that they send a broadband trained engineer to this fault, but i did a search some weeks back and found a forum post where someone asked for a broadband engineer and got one that knew hardly anything about broadband and openly admitted to the customer when he arrived anyway.  BT STILL tried to get that customer to pay as the voice trained engineer found no detectable faults on the line with 'his knowledge' of telecoms.  However after 2 more engineer visits this customer got an engineer that was very experienced with broadband calls and then proceeded to trace and fix the problem.

so when you read stuff like that, it puts you off ringing BT too early in case they just invoice you without doing ALL the correct tests that they would do for a broadband related fault.

My missus is that fed up of me trying all these things to diagnose and fix the issue on my side of things that she's insisted that i ring BT now to get the problem solved, so i'm really hoping something comes of the visit tomorrow because i need some good luck at the moment.

Thanks all who've replied to this and my previous threads, without this forum i think i'd have just switched isp ages ago in truth.

Jase

[Glenn]

I hope it goes well tomorrow 

[Rik]

telephone line provision.. can i move away from bt? is there a provider that will remove bt line and fit one to their own network?  yes.. thinking last straw should it come to it after tomorrow.

Unless you have cable as an option, no. All LLU providers use the 'last mile' which is owned and operated by BT.

Thanks all who've replied to this and my previous threads, without this forum i think i'd have just switched isp ages ago in truth.

We're always very glad to help in whatever way we can. Sadly, we don't have the dynamite to attack BT Towers.  

[ChanceyGardner]

A few years ago I had a guy come from Openreach because my BB wasn't working properly.
He had his laptop but he had to ring someone else at Openreach  on his mobile to tell him what the info and diagnostic tests meant.
He didn't know himself.
There was a name like SFI engineer, they were going to send out an SFI ( not sure if that's the name but it's something like that ) but this guy didn't know a telephone from a coathanger.

Doesn't inspire a lot of confidence does it


Anyway guess what a bill was sent to the ISP and then to me ?


I won't go into details but the results were satisfactory and no payment was required.   


Since then obviously I have been ultra wary when Openreach calls.

[Rik]

We all are, Chancey. If you get a good engineer, he'll move mountains for you, but too many are not properly trained.

[ChanceyGardner]

Get a good engineer who knows his stuff and you don't mind paying.   

[Rik]

Exactly.

[gyruss]

BT Openreach engineer came this morning, replaced the faceplate entirely, and fitted a noise filter too.  He was unable to fit that within the NTE5 for some reason so fitted it next to it.  Just the 2-wires going to my actual socket by the look of it.

I'll have to see how it goes now, particularly with regards the stability of my profile, I'm not after 8mb peak, its sync'd at around 5800 at the moment, so when the profile rises to (hopefully over 5mb) i'll actually be happy.  Anything is better than between 128k and 530 eh.

i'l keep you posted once the profile up's.

[Ray]

  I hope he's solved your problem, gyruss. 

[Rik]

Likewise. The fact he's fitted the filter is encouraging.

[ChanceyGardner]

Does Openreach decide whether to fit a noise filter or can you ask them to do it ?


If you have electric fences or a long line does does  a noise filter help ?


Can you buy one yourself  ?

[Rik]

They decide based on whether they think RF interference is the problem. You might persuade an engineer to fit one if he's friendly. They won't help long lines as such, but obviously will help long lines affected by RFI. Electric fences make wonderful antennae. You can probably buy one, but it's better to get BT to fit it.

[ChanceyGardner]

OK thanks.

[gyruss]

absolutely no better off for this new socket and filter.

Just in the last 10 minutes have had two drops in connection, with the dsl light unilluminating and reconnecting before internet light re-lights.

less than a 500k connection since middle of last week, no sign of recovery.

gutted.

Reckon i should call BT back?  after all, the chap from openreach who came saw the cabling etc and had nothing negative whatseover to comment on it.

[Rik]

Talk to support, they should know what the engineer had to say.

[gyruss]

Today speed is a little better, but be honest, if your 'usual' connection was 5.8meg to 6.4meg, would the following be .. encouraging?



Not had chance to speak with support today as have been busy at work.

BT Speedtest result:

Download speedachieved during the test was - 1965 Kbps
For your connection, the acceptable range of speedsis 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :5760 Kbps(DOWN-STREAM), 928 Kbps(UP-STREAM)
IP Profile for your line is - 2194 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 17.76:19.19:63.05 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes.

[Rik]

No, but it's a matter of what's causing it, and that seems elusive. Fwiw, my noise margin has dropped by 3db over the past week, it's as if someone threw a switch and turned on a noise machine. Yesterday, it shot up to 9db, I forced a re-sync and got my 3.5M profile back. Today, and equally suddenly, the noise margin dropped back to 3db. There are weird thing going on out there and I can't help but wonder what. 21CN work would be one possibility, large amounts of cross-talk another, hot VPs a third - but I don't have a definitive answer.

[gyruss]

Joking aside can you imagine how sick as a parrot i was when watching tv with my other half the other day when this suddenly came on the telly not long after i'd been so down over my lousy bb speeds

http://www.youtube.com/watch?v=3HZIeghzRrg

[Rik]

Yeah, right.  

[Glenn]

I notice that they forget to mention, 20mb can't be provided nationwide.

[Rik]

Or, right now, probably anywhere.

[pctech]

They also don't mention its shaped either,

[gyruss]

have emailed idnet to see if they can get any info for me.. its now over 5 days since the work was done by BT openreach and my profile is only 2194k as at tonight, at least before this socket and filter was put in it tried to get a 5meg or more profile.. i hear noise on voice calls again too.



I realise IDNET are not responsible for the phone line but one does get the feeling that you are quite 'alone' with faults like this and if it wasn't for idnetters i would have had pretty much no input from idnet themselves on this.

[Glenn]

Jase, if you are still getting crackling on the line, then report it to BT again.