Quiet Line Test?

[gyruss]

14.5 seems to be the value the noise margin sticks at according to routerstats

[Rik]

Did that drop to zero trigger a re-sync?

[Steve]

It seems to have synced higher than earlier

[gyruss]

Did that drop to zero trigger a re-sync?

i didn't get a disconnection indicating a resync at the time no.

[Rik]

So going back to your stats at reply #45, when did you get a noise margin of ~28db, straight after a resync?

[gyruss]

very likely a resync because when i got back to my pc after a 5 min break a window on my desktop was telling me i'd been disconnected from an application.

So checked my router at that point to see what my stats page was telling me.  as it was a different router wanted to see if it had resync'd.  then i saw the 28db reported.

atmospheric wise its been a rainy day here if that makes any bearing on all this.

[Rik]

I really think you need to talk to support, we've pretty much exhausted all the self-help techniques available.

[gyruss]

Thanks Rik.

I've opted to calling BT out now that i've tried all of the following:

Start Scenario:
Router: Linksys WAG54GS Wireless-G ADSL Router.
ADSL Approved telephone extension ran up to a box in computer room.
Issues found:  profile was continually lowering 'over time' indicating re-syncs.

next step:  on advice from idnetters forum:
Replaced all house wiring with pro+ RJ11 > RJ11 cabling (15m) so no 'adsl flat wire extension'
Replaced the NTE5 BT master plate with the ADSLnation XTE-2005
Issues found: profile was continually lowering 'over time' indicating re-syncs.  (very audible interference noise on voiceline whenever router was plugged in and operational aswell)

next step:
Replaced router from the Linksys WAG54GS and swapped it for the Linksys WAG320n dualband. (brand new)
Issues found: profile was continually lowering 'over time' indicating re-syncs.  (very audible interference noise on voiceline whenever router was plugged in and operational aswell)

next:
In an act of total desparation, ordered a complete new set of Pro+ RJ11 Twisted pair cable and XTE-2005 filtered plate and ran the cable along a different but slightly longer route, and changed the faceplate for the like-for-like one i bought in.
Issues found: same as before with profile dipping down as low as 384k

next:
Replaced router for different brand router:  this time a Netgear DG834G v5
Issues found: much the same as always.. no better or worse.

last resort:
even if they are of no use trying, have now also tried ferrite ring clips on my cabling following some advice off a chap in work who is now almost as keen as i am to see my problem resolved

and final last resort which is happening tomorrow:
I've requested a call out from BT to check the line as this line seems incapable of handling voice AND broadband on the same line.  inbound gets interference, outbound is crystal clear as callers hear me perfectly.

Man i hope they find a problem they can help with, this hole sorry saga has frustrated the hell out of me since i moved to this house. :/  Thanks all for help.

Jase
(Gyruss)

[Steve]

  BT find a fault

[Rik]

Likewise. Did you ever try the test socket, Jase?

[gyruss]

yes.. with just a phone it was 'mostly' quiet, but heared interference on 2 tests in that socket at other times of day when i did test.
with  any filter on that master socket and a router connected at all, different story.  its like the line is having problems supporting broadband at all.

after this long though, and so many things tried, i'm actually at the point now (have been for months truth be told) where I want this line checking regardless of possible 'charge' from bt. sometimes you just have to know.

[Rik]

I know what you mean.

[ChanceyGardner]

What I find distasteful is that many people who  have faults on their line,are afraid to call out Openreach after seeing that prog last year on Watchdog about their charging methods.


You would think that if you have a tel line and are paying line rental year after year that if any problems arise they should come and fix any issues for either free or for a nominal charge instead of hundreds of pounds.


What is the line rental costs for if not to pay for maintaining a working line ?

[Rik]

Exactly, and that's how it used to be till the bean counters got involved.

[gyruss]

which brings me to another possible question..

telephone line provision.. can i move away from bt? is there a provider that will remove bt line and fit one to their own network?  yes.. thinking last straw should it come to it after tomorrow.

@ Chancey:  thats been my fear all the way through this, i'm pretty savvy regards my I.T, and I know from an engineers perspective all too well that there are some jobs that i attend that are 'waste of time' calls, often by folk who haven't at least gone part the way to check that what they are reporting is actually a faulty item.  In my case though with a BT line and the amount of things i've done on my side of the master socket to ensure its not a cabling or router issue, i am still even now fearing that BT will somehow shoe-horn the cost at me for whatever reason they dream up.

I have asked that they send a broadband trained engineer to this fault, but i did a search some weeks back and found a forum post where someone asked for a broadband engineer and got one that knew hardly anything about broadband and openly admitted to the customer when he arrived anyway.  BT STILL tried to get that customer to pay as the voice trained engineer found no detectable faults on the line with 'his knowledge' of telecoms.  However after 2 more engineer visits this customer got an engineer that was very experienced with broadband calls and then proceeded to trace and fix the problem.

so when you read stuff like that, it puts you off ringing BT too early in case they just invoice you without doing ALL the correct tests that they would do for a broadband related fault.

My missus is that fed up of me trying all these things to diagnose and fix the issue on my side of things that she's insisted that i ring BT now to get the problem solved, so i'm really hoping something comes of the visit tomorrow because i need some good luck at the moment.

Thanks all who've replied to this and my previous threads, without this forum i think i'd have just switched isp ages ago in truth.

Jase

[Glenn]

I hope it goes well tomorrow 

[Rik]

telephone line provision.. can i move away from bt? is there a provider that will remove bt line and fit one to their own network?  yes.. thinking last straw should it come to it after tomorrow.

Unless you have cable as an option, no. All LLU providers use the 'last mile' which is owned and operated by BT.

Thanks all who've replied to this and my previous threads, without this forum i think i'd have just switched isp ages ago in truth.

We're always very glad to help in whatever way we can. Sadly, we don't have the dynamite to attack BT Towers.  

[ChanceyGardner]

A few years ago I had a guy come from Openreach because my BB wasn't working properly.
He had his laptop but he had to ring someone else at Openreach  on his mobile to tell him what the info and diagnostic tests meant.
He didn't know himself.
There was a name like SFI engineer, they were going to send out an SFI ( not sure if that's the name but it's something like that ) but this guy didn't know a telephone from a coathanger.

Doesn't inspire a lot of confidence does it


Anyway guess what a bill was sent to the ISP and then to me ?


I won't go into details but the results were satisfactory and no payment was required.   


Since then obviously I have been ultra wary when Openreach calls.

[Rik]

We all are, Chancey. If you get a good engineer, he'll move mountains for you, but too many are not properly trained.

[ChanceyGardner]

Get a good engineer who knows his stuff and you don't mind paying.   

[Rik]

Exactly.

[gyruss]

BT Openreach engineer came this morning, replaced the faceplate entirely, and fitted a noise filter too.  He was unable to fit that within the NTE5 for some reason so fitted it next to it.  Just the 2-wires going to my actual socket by the look of it.

I'll have to see how it goes now, particularly with regards the stability of my profile, I'm not after 8mb peak, its sync'd at around 5800 at the moment, so when the profile rises to (hopefully over 5mb) i'll actually be happy.  Anything is better than between 128k and 530 eh.

i'l keep you posted once the profile up's.

[Ray]

  I hope he's solved your problem, gyruss. 

[Rik]

Likewise. The fact he's fitted the filter is encouraging.

[ChanceyGardner]

Does Openreach decide whether to fit a noise filter or can you ask them to do it ?


If you have electric fences or a long line does does  a noise filter help ?


Can you buy one yourself  ?