Losing sync a lot

Rik · Jun 09, 2010, 17:20:01

Our pleasure.

Keeping your existing phone with the base upstairs would be a worthwhile test before buying a new one.

klipp · Jun 09, 2010, 19:01:45

Spent £100 on a pack of 3 panasonic DECT handsets with single base unit connected upstairs, so they replace the 2 old DECTs and the wired handset. Noticed I lost sync momentarily when I disconnected the wired handset. Fingers crossed it's sorted now.

Rik · Jun 09, 2010, 19:02:52

I've got Panasonic DECT, I'm on my second unit covering a decade or so, and they've never caused any problems, even with my long line.

Bill · Jun 09, 2010, 19:08:34

Mine are Panasonic, and I suspect that the small amount of interference they cause when the phone rings may not be unrelated to the base unit only being about two foot six from the router!

Room layout etc means I can't do much about it

Rik · Jun 09, 2010, 19:17:41

Have you considered knocking a wall down, Bill?

klipp · Jun 12, 2010, 13:03:59

My woes continue. Next I will completely replace the extension cabling running to the router and if that doesn't work, it'll be time for a new router. If after that it still continues to lose sync then IDK, I will have replaced all telephone hardware in the house.

klipp · Jun 13, 2010, 00:10:51

Well, new extension cable installed. 10 hours uptime without incident.

Steve · Jun 13, 2010, 08:13:41

klipp · Jun 13, 2010, 16:58:32

24 hours uptime so far.

ADSL Link	Downstream	Upstream
Connection Speed	2265 kbps	840 kbps
Line Attenuation	55.5 db	30.4 db
Noise Margin	14.8 db	6.4 db

Some profile recovery might be in order lol.

Rik · Jun 13, 2010, 16:59:54

Remind me how much your speed has changed?

klipp · Jun 13, 2010, 17:27:01

Typical download sync is 4096kbps so I'm firing on half cylinders right now.

Rik · Jun 13, 2010, 17:29:19

Well, at the moment, you should be on a 1.75M profile, you need to get your sync speed back, then wait a few days.

klipp · Jun 13, 2010, 17:39:41

Yeh, I'm happy to go through the waiting process. I'm just so relieved to have a stable line again!!

klipp · Jun 25, 2010, 18:56:18

I've got 180 hours uptime so far. Should I be OK to restart my router yet or is it still too early? I'm currently synced at 2000kbps instead of normal 4000kpbs.

Steve · Jun 25, 2010, 19:48:12

I've seen the MSAN initiate a resync afte 4-5 days on adsl2+, however you could try but I would do it in the morning when the ambient noise is less.

klipp · Jun 27, 2010, 19:13:51

Hi, so I left it until i got 200 hours uptime then finally restarted my router, after an hour's power down. I've synced at 2023kbps, this is after 8 days of faultless connection. Any advice?

Glenn · Jun 27, 2010, 19:20:37

Sounds to me like the profile maybe stuck at 2mb

klipp · Jun 27, 2010, 19:22:07

Would a profile reset be in order? Does IDNet allow profile resets?

Glenn · Jun 27, 2010, 19:23:51

I believe that it can be requested, but BT have to agree

klipp · Jun 27, 2010, 19:27:02

OK thank you.

klipp · Jun 28, 2010, 15:21:25

Argh!! Phoned up IDNet today about my speed issue, they said to connect to the test socket behind the master socket. It's made no difference and now I have the added hassle of having to use my old laptop since my desktop was wired to the router which would now involve a lead up the stairs as my master socket is upstairs.

In the past when I've migrated ISP it has forced a profile reset, so maybe there's some merit in migrating away for a month and then coming back?

klipp · Jul 01, 2010, 18:38:22

In case anyone is in the mood for a laugh, here is the latest in my story of internet gloom...

DownStream Connection Speed 555 kbps
UpStream Connection Speed 895 kbps

As you can see the downstream is very............. retro...

Really unimpressed.

Glenn · Jul 01, 2010, 18:47:17

If it has made no difference in the test socket, the the problem should be on the BT side, assuming you have tried a different router to discount that. IDNet can arrange for an engineer visit, but be aware, there maybe a charge of around £160 +VAT if there is no fault found.

klipp · Jul 01, 2010, 19:00:40

Hi Glenn.

Allow me to list the steps I have so far taken in an attempt to identify the source of my sorrows.

1. Replace 1 wired and 2 DECT phones with a pack of 3 DECT (single base).
2. Replace ADSL microfilter.
3. Replace DG834Gv4 with new DG834Gv5.
4. Connected said router to the test socket.
5. Removed all extension cabling (had to buy wireless adaptor for desktop).

In total I have so far spent about £200.

I've witnessed my line attenuation go from 53db to it's current level of 58db, my noise margin go from 5db to it's current level of 15db, and my sync rate go from 4096kbps to it's current rate of 555kbps.

I'm managing to keep remarkably calm so far, but before long I might well throw my computer in the local river and stop caring.

Glenn · Jul 01, 2010, 19:10:59

Looks like you have done everything possible in your home, is there any audible noise on the phone line?