ID Net payments

[ChanceyGardner]

Hello everyone new member,

Hope I'm in the right place.   

I've signed for a new phone line to be installed ( now working ) and ID Net phoneline (no inclusive calls) and broadband.

I've given my bank details to set up direct debit.

Can I pay for the phoneline £110 and the activation fee by debit card and then only the monthly phoneline and BB goes on the DD ?

I have a mobile for calls but they are expenseive for 0845 and 0870 nos so might use the ID Net phoneline for those.

I checked the website and it says 5p per  min which is good, as  other providers I've checked the 0870 is slightly more than 0845.

Are invoices sent every month or is everything to do with your account online ?

I always like to check how much is getting taken from my DD as I've had a few nasty surprises and mistakes from other companies in the past.

I've heard good reports about customer service here  and like most people am fed up of distant call centres, press one press two  press the hash etc, then   waiting half an hour to speak to someone so decided that ID Net were worth a try.

   

[Rik]

Hi and welcome to the forum.

Phone and broadband can be billed separately or together, just let IDNet know what you want to happen, and also the billing date you prefer. ADSL and line rental are charged monthly in advance, calls are charged monthly in arrears. You can pay the setup costs by card with the rest on DD, it's what I did.

Invoices are emailed every month, well in advance of the collection date for the DD, but you can also check online at any time.

If you find you like IDNet, you may want to consider paying annually. This gets you 12 months service for the price of 11, with only call charges being paid monthly. You are still on a 30-day contract, though, and if you leave, IDNet will give you a pro rata refund.

[Ray]

 

[Steve]

 

[Simon]

[Rudds]

Welcome from me, you made a good choice I'm a fairly new member here myself and found everyone here very helpful, after suffering AOL for the last 8 years with their constant cr*p from barely English speaking support IDNet are a breath of fresh air and really helpful, as are these guys here on Idnetters.

Oh nearly forgot the broadband service aint bad either

Incidently have you migrated from another ISP

[ChanceyGardner]

Thanks for the replies everyone.


I haven't had broadband via landline for a while. At the moment I'm using a mobile dongle but out here in the sticks where I am it hardly works.


I've had a new phone  line installed from ID Net and the broadband goes active today.


I've tried the router but it's just blinking so I'll have to plug it in later and try again.


I think I have to wait up to 6pm for it to go live.


The  mobile dongle is OK in town but we country folk  struggle to get a connection and there are very few choices.


I've thought about satellite  broadband but it's expensive for the gear to set up and the monthly download and prices aren't very competitive.


I may have to end up moving house if I can't get a decent connection.


Anyway fingers crossed that the engineer in the exchange flicks that switch........ ( or whatever they do ) to get me going.    


Come on Openreach get me surfing.

[Rik]

Hi Chancey

They need to 'jumper' your lead, that is to say they need to physically run some wires in the exchange so that your line is connected to the broadband equipment. It will probably, therefore, be a bit later in the day than a migration would.

[nowster]

If you pay annually and the accumulated call charges are low enough in a month, it appears that they may be carried over to the next month until the amount to be charged is large enough (my guess is more than £2.50) that it's worth it to IDNet to make the Direct Debit after bank charges.

[Rik]

I have noticed that myself, but I have so few 'excess' calls that I hadn't spotted the pattern.

[sparky]

Invoices are emailed every month

Hi Rik,

I've not had any mailed to me ever for my Broadband and not as yet (two months) for the phone line.

Do you have to set this up some how?  I keep having to log into my account to check the bills, it would be easier if they were emailed to me.

[Rik]

If you're paying by direct debit, Sparky, it should be automatic. Give support a ring.

[sparky]

Looks like the default is to NOT get the invoices via Email.

Just had this from James in Support:-

"We have configured your account to in future send the invoices via email, the default option is to view them via the website but this has been changed now."

[Rik]

Odd, I've always had them by email, but never asked for that. You are on direct debit, are you?

[sparky]

Yep, direct debit. Always have been.

[Rik]

Odd, I must check this out...

[Rik]

What James told you is correct, Sparky. For some reason, I've always had emails, so I assumed everyone else did too. 

[Ray]

What James told you is correct, Sparky. For some reason, I've always had emails, so I assumed everyone else did too. 

I've always had them as well, Rik.

[Rik]

Maybe the policy changed at some point, Ray, and 'older' customers were all on the email system.

[sparky]

That's just what I was going to say................

Maybe it was the other way around in the "old" days   

[Rik]

When we were young and still had our hair.

[Ray]

When we were young and still had our hair.

You speak for yourself, Rik, I've still got mine. 

[Rik]

So have I ray, it's just in different places.

[Ray]

 
Yes, it does seem to spread around as you get older doesn't it? 

[Rik]

It makes you wonder what it knows that we don't.

[JohnH]

Looks like the default is to NOT get the invoices via Email.

You can simply log onto your account and go to 'Change your payment details'  and then there are scrollable options on 'Invoice delivery method', one of which 'Email'.

I have just asked Support to add another one - 'Send to Rik' 

[Rik]

Return to sender

[Simon]

What James told you is correct, Sparky. For some reason, I've always had emails, so I assumed everyone else did too. 

Me too!   

You can simply log onto your account and go to 'Change your payment details'  and then there are scrollable options on 'Invoice delivery method', one of which 'Email'.

I have just asked Support to add another one - 'Send to Rik' 

[ChanceyGardner]

Well folks I'm finally online today this is my activation day  but it hasn't been easy.   


The router broadband light kept flashing,couldn't get a solid light, on my 2 Wire 2700 and I couldn't get a connection but I rang support and either they or Openreach have sorted it out so I'm hoping it will work allright from now on.
Fingers crossed.


Perhaps someone forgot to put a shilling in the meter. 


Speed isn't very fast but as I'm on a long line as long as it's better than my mobile dongle then it will have to do.



I've tried to find out  how to add an avatar but without success.

[Rik]

Go to your profile, then choose forum profile information. You can use one of the stock pictures or upload one of your own (65x65 pixels).

If you can run a BT speed test and post your downstream attenuation, sync speed and noise margin, we can give some thought to improving your speeds.

[ChanceyGardner]

Thanks for that Rik.



I'll probably wait the 10 days and see how it goes before doing anything else regarding speed.



At the moment my master socket is just inside the front door where the dropwire comes in and I intend just  plugging in the 2Wire and no phone.
I'm plugged into the test socket and using an XF 1e ADSL Nation microfilter.


What I really need to do of course is move the house closer to the exchange.   


I'll try and get the stats from the 2wire.

[Den]

Welcome to the club, I am sure you will be happy here