Poor speeds as well.

gazzthompson · Jun 22, 2010, 13:21:12

Been happening last two days.

Little slower than normal (3-4) but im having to buffer youtube videos ?

Pings alot higher than normal, is in game as well. Whats up?

Tests done at 13:20 BST. Not exactly peak time?

tashtego · Jun 22, 2010, 16:08:19

Quote from: gazzthompson on Jun 22, 2010, 13:21:12
Tests done at 13:20 BST. Not exactly peak time?

Oh, but it is. Package details show peak time as 9am through till midnight!!!
http://www.idnet.net/solutions/home/broadband/homesuperpro.jsp

Simon_idnet · Jun 22, 2010, 16:19:25

We saw a burst of traffic during the Budget speech earlier this afternoon. Right now there are two World Cup matches streaming and Andy Murray is playing = a lot of video streaming is taking place. Connections on the 21CN network appear to be holding up well but we are seeing congestion on BT's 20CN network.

Tomorrow is likely to be very high in terms of congestion if recent form is any indication (not England's form) because tomorow's match is important and it is the first match to be live online during working hours.

Steve · Jun 22, 2010, 16:38:40

Thanks Simon

Rik · Jun 22, 2010, 16:43:59

Shame BT can't predict the demand as well as IDNet, Simon.

tashtego · Jun 22, 2010, 20:09:10

I'm sure they're well able to predict it, just not able to respond to it.

Rik · Jun 23, 2010, 09:08:27

I'm sure BT take the view that a short-term event doesn't warrant long-term investment, even if that means the service level is unacceptable.

gazzthompson · Jun 23, 2010, 16:13:43

So its BTs problem and nothing Idnet can do about it? you can understand my frustration when im paying £35~ for a internet service that cant buffer youtube videos.

Rik · Jun 23, 2010, 16:24:01

If I'm right, yes. The IDNet network has extra capacity laid on, but BT haven't made similar arrangements, so their VPs and backhaul, which every BT-based ISP relies upon, are somewhat clogged. I'm running at about 1/3rd speed right now.

zappaDPJ · Jun 23, 2010, 17:31:31

This is getting worse by the day, check out the attachment, a summery of my recent speed tests. It's not exchange congestion, we have friends living in the same street on Nildram and they don't have these issues. I'm sure of this because for the last two weeks I've been using their connection to work from. Here's a BT speed test just done, it thinks I have a fault and is attempting to run a second test:

Download speedachieved during the test was - 565 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps

QuoteIn order to commence the second performance test, you are required to temporarily re-configure your Connection settings.

[attachment deleted by admin]

Rik · Jun 23, 2010, 17:39:45

You speed is lower than the acceptable range, Zap, let support know, they can push BT.

zappaDPJ · Jun 23, 2010, 18:15:12

I'll ring them tomorrow Rik, I did ring about it last week but they couldn't see any obvious problems and suggested a router reboot as it had been up for a month or more.

I'm starting to get some more bandwidth back which is what usually happens at this time of day.

Rik · Jun 23, 2010, 18:21:06

It might be better to email them that test result, Zap

zappaDPJ · Jun 23, 2010, 22:59:14

I'll probably hang fire for now because I'm pretty sure it's something outside of IDNet's control. It seems most people in the country are currently suffering low throughput to some degree. It effects me more because I work from home but throughput this evening is back up to nearly three quarters of what it should be.

Download speedachieved during the test was - 4762 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps

Rik · Jun 24, 2010, 09:42:32

That one would certainly get passed by BT, Zap. There's an article here which might interest you on what ThinkBroaband have found with their independent testing.

Lance · Jun 24, 2010, 12:27:34

Quote from: zappaDPJ on Jun 23, 2010, 17:31:31
It's not exchange congestion, we have friends living in the same street on Nildram and they don't have these issues.

Although they are in the same exchange, they could be on a different VP. Different VPs have different rates of congestion.

gazzthompson · Jun 24, 2010, 16:36:41

http://usertools.plus.net/exchanges/?exchange=Watton&exact=2156&plugin=vp

Quotehere are currently no known capacity problems on your exchange

.

Rik · Jun 24, 2010, 16:49:32

The Plus Net page is often out of date, as is BT's information. Run a series of BT speed tests at different times of the day and let support have the results so they can look into it for you.

cavillas · Jun 24, 2010, 17:15:23

UNfortunately, all this stems from the fact that this ocuntry is trying to run 21st Century technology on 19/20th century wiring and hardware. Nothing will improve greatly until the whole infrastructure is updated to fibre optics and BT no longer run the whole system. It is an old Post Office company that never updated with the times, just stick in the mud and profit greedy.

pctech · Jun 24, 2010, 18:03:51

Very true Alf

zappaDPJ · Jun 24, 2010, 18:23:33

Quote from: Rik on Jun 24, 2010, 09:42:32
That one would certainly get passed by BT, Zap. There's an article here which might interest you on what ThinkBroaband have found with their independent testing.

That graph sums up my experience since the world cup started.