internet gone down

[kinmel]

There is significant noise on your very short line which should sync at 16498 and have a 14600 profile.

Do a quiet line test - dial 17070 and select option 2, the line should be completely silent, if not report a "voice" fault.

Before getting BT to look at the line you need to do a BT speedtest with your router connected directly to the BT test socket and let us know the result

[Steve]

Are we sure this is adsl2+ as the upstream sync looks like adslmax @448. However the downstream margin of 15 suggest previous instability or interference. As others have said if you keep reconnecting the exchange sees this as instability and raises the default margin thus lowering your sync. Have checked that the ring wire has been disconnected from all sockets and all connected phones and sky boxes are filtered

[DorsetBoy]

1) That line is at least 2.2km long given 30.1db attenuation.

2) It is possibly an ADSL2+ line with the modem set for the wrong modulation ie. G.DMT insteadf of  ADSL2 (G992.5)

3) The SNR values are very odd and the attenuation is also off.

4) Interleaving will probably be on with 15+db snr.

[Bud]

There is significant noise on your very short line which should sync at 16498 and have a 14600 profile.

Do a quiet line test - dial 17070 and select option 2, the line should be completely silent, if not report a "voice" fault.

Before getting BT to look at the line you need to do a BT speedtest with your router connected directly to the BT test socket and let us know the result

Download speed achieved during the test was - 51 Kbps
For your connection, the acceptable range of speedsis 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :160 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 148 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 13.73:29.41:56.86 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
__________________________________
Speed tests carried out on all sockets in the house with 3 different PCs using different types of modem all come out the same....go figure...

[Glenn]

Bud, are you still using the Speedtouch 330?

[Bud]

No, haven't used that for ages plus, it doesn't work with windows 7, no upgrades available. I'm using a netgear DM111p modem (wired) straight into the master socket.


Latest test:

tues 29-06-2010 @ 19:20pm


This Test comprises of Best Effort Test:  -provides background information.

Download Speed
39 Kbps
 
0 Kbps 250 Kbps
Max Achievable Speed

Download speedachieved during the test was - 39 Kbps
For your connection, the acceptable range of speedsis 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :5056 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 148 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 12.82:43.59:43.59 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes.  
______________________________________________

Things were ok until Saturday when I couldn't get online...it came back on Sunday night and this is now the result....

[Bud]

I've got an old HP Pavilion in the loft...4GB hard drive...about 15 years old...I might nip up and get it down to use that on the 56k dial up modem until I decide what to do....can't be dealing with this.....

[Steve]

For some reason you've had a low sync event which has messed your profile up, your now syncing higher but the profile has not recovered,if you leave your router connected to the exchange and the sync is maintained your IP profile should recover,once that's occurred your download speeds will increase.

If however you continue to have these low sync events your IP profile will remain low. You need to try and eliminate any source of in house noise/interference and then try another router if you have access

http://www.idnetters.co.uk/forums/index.php?topic=1904.0 see internal wiring self help guide.

[kinmel]

No, haven't used that for ages plus, it doesn't work with windows 7, no upgrades available. I'm using a netgear DM111p modem (wired) straight into the master socket.


Latest test:

tues 29-06-2010 @ 19:20pm


This Test comprises of Best Effort Test:  -provides background information.

Download Speed
39 Kbps
 
0 Kbps 250 Kbps
Max Achievable Speed

Download speedachieved during the test was - 39 Kbps
For your connection, the acceptable range of speedsis 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :5056 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 148 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 12.82:43.59:43.59 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes.  
______________________________________________

Things were ok until Saturday when I couldn't get online...it came back on Sunday night and this is now the result....

Inform Idnet support of these test results.  The profile has collapsed after the outage, they should be able to get it reset.

[Bud]

Thanks. The modem I have is a DM111P. It has a push button on/off switch on the back. When I'm working offline I seem to be using bandwidth, which I don't want to waste, I'm assuming windows 7 is constantly doing something in the background. If I switch off this modem at the switch but leave it on at the mains as suggested in the manual, will this screw things up for me with regards my profile?

[Steve]

Your ip profile will only rise automatically whilst you are connected to the Internet and it can take several hours or indeed days of continuousy connection for the maximum rise.The options appear to be with your current modem is to ask IDNet if they can get BT to unlock your profile or invest in an adsl router i.e Netgear DG 834G  which you leave permanently connected to the Internet

[gizmo71]

or invest in an adsl router i.e Netgear DG 834G  which you leave permanently connected to the Internet

How would that be different from just leaving the DM111p on all the time?

If you want to stop Windows talking to Windows Update, turn off automatic updates. If it's still using bandwidth you need to work out what and why, because you could be an unwitting part of a botnet or other nasty.

[Bud]

This Test comprises of Best Effort Test:  -provides background information.

Download Speed
43 Kbps
   
0 Kbps 250 Kbps
Max Achievable Speed

Download speedachieved during the test was - 43 Kbps
For your connection, the acceptable range of speedsis 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :5056 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 148 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 18.6:34.88:46.51 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes. 


This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.

This is this morning's test.
Idnet said yesterday that they would reset my profile. I'm not well up on all this adsl stuff and don't see why I should be. It seems everyone is blaming everyone else and if it's not the router or modem, it's the wiring. What's the beef with cable and are there any issues surrounding this as well? Just what is the best router or modem? Who is the best ISP? How much money do you have to spend to get a half decent connection? I would be happy with 1Meg...am I asking too much here? Would I have the same problems if I was a BT customer? Would I have these problems if I was on cable? This buck passing is disgraceful....

How much influence does BT have over one's speed and connection?

[Bud]

I'm looking at a Virgin cable package that would allow me to have my BT line taken out and to be rid of them. Any reviews on this service?

I was with Orange before IDNET and tied in to a 12 month contract...they really screwed themselves up with the way they were treating people. I must say, IDNET have been resonable on the reaction to support side but this week just brings back memories of the Orange days and it's no good at all....

[DorsetBoy]

I'm looking at a Virgin cable package that would allow me to have my BT line taken out and to be rid of them. Any reviews on this service?

I was with Orange before IDNET and tied in to a 12 month contract...they really screwed themselves up with the way they were treating people. I must say, IDNET have been resonable on the reaction to support side but this week just brings back memories of the Orange days and it's no good at all....

Bud, I don't see anyone here or at IDNet "passing the buck".  BT ADSL Max/ADSL2 is a rate adaptive service and is affected by interference which can cause synch to drop. It is also best used with a router that is left on 24/7 so that the exchange line monitor can work correctly on your line.

IDNet have said they will reset your line,so this will be set in motion for you. There are times when the exchange equipment drops your profile and the recovery can be a matter of hours,other faults will require a stable line for several days before the profile can be raised again.

You are using a modem to connect which is not ideal and one that is designed to be used in conjunction with a router. A router also gives you the benefit of a hardware firewall which protects your PC from intrusions.

You have stated that bandwidth is consumed if the modem is left on, this should NOT be happening and suggests your PC is insecure and possibly infected,what antivirus software do you use? Do you run a software firewall which checks outbound connections and monitors applications trying to "call Home"?

Windows (and other programs) calling home for auto updates should be stopped.

Cable is still subject to line faults and noise issues,Virgin have long contracts and from family experience their service is to say the least dire.

Just to add :

The Legal Stuff :


Acceptable Use Policy applies. Traffic Management operates from 4pm to 9pm and 10am to 3pm to ensure a consistent user experience.

SERVICES AVAILABLE IN VIRGIN MEDIA CABLED STREETS ONLY. Subject to network capacity, 12-month minimum term contract. If you cancel during the minimum contract period you will incur an early disconnection fee.  

that is from the Virgin Media Terms.......

[kinmel]

You have 3 options

Cable - long contracts and known poor service.

LLU - long contracts, often with poor service and it is expensive to switch away

An ISP using BT infrastructure - numerous contract options including 1 month. service is ISP dependent and every ISP is subject to BT's strange line management system. All ISPs can only report problems to BT, who deal with them as and how they see fit.  No one ISP has an advantage over another.

You take your choice, me ?  I like the 1 month contract, which with Idnet has rolled into 50 months.   

Wait until the current problem is attended to and then decide, if it is not resolved then try AAISP's "We'll fix your line" offer.

[Bud]

I've just been looking at a virgin review here:
http://www.broadbandgenie.co.uk/broadband/review/virgin-media-broadband

I don't have wireless, if I did then my speed would be compromised even more, yes?

I use a DM111P modem that goes directly to my master socket. I have 2 phones in my house, both with filters on. My system is clean with no viruses and only windows update in automatic. I'm running windows 7 on a brand new machine. When I try 2 other different PCs (laptops) running vista and XP and using usb adsl modems, the speed is no different. BT say my line is ok. IDNET say they had a problem with BT on Sat and Sun. So who pays for the loss of service?

If a plumber does repairs in someone's property and only does half a job, is it right that he should expect to be paid in full?

[Bud]

You have 3 options

Cable - long contracts and known poor service.

LLU - long contracts, often with poor service and it is expensive to switch away

An ISP using BT infrastructure - numerous contract options including 1 month. service is ISP dependent and every ISP is subject to BT's strange line management system. All ISPs can only report problems to BT, who deal with them as and how they see fit.  No one ISP has an advantage over another.

You take your choice, me ?  I like the 1 month contract, which with Idnet has rolled into 50 months.   

Wait until the current problem is attended to and then decide, if it is not resolved then try AAISP's "We'll fix your line" offer.

Yes, after being in prison with Orange, the 1 month contract is welcomed. I was using a speedtouch 330 and IDNET said this was no good and that they recommended Netgear modems so I finally bought one (DM111P) because speedtouch 330 had no upgrades for windows 7.Now I find that this modem is getting bad press, so what to do....Buy a modem every five minutes just to get a decent connection. It would seem that BT have everyone by the short and curlies.....

[Bud]

http://www.youtube.com/?gl=GB&hl=en-GB

It takes 25 seconds for this page to fully load onto my browser...Streaming anything is out of the question....

[Glenn]

Did support give a timescale in which the line will be reset?

[Bud]

They said about 3 days.....

[Lance]

How long is the cable between the master socket and the router? This should be as short as possible, using longer lenghts of network cable the other side if possible.

[Bud]

Latest BT speed test half an hour ago:

Download Speed
3655 Kbps
   
0 Kbps 7150 Kbps
Max Achievable Speed

Download speedachieved during the test was - 3655 Kbps
For your connection, the acceptable range of speedsis 1000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :5088 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 4388 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 8.62:26.35:65.03 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes. 


If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.
_______________________________

So, we go from 43kbps to this in a coupla hours.....?

[Bud]

But, but, hang on..... It's my modem.....it's my wiring.....it's BT.......it's the football.....it's turning on and off.....

[Simon]

Did you read Lance's post, Bud?