internet gone down

[Tina]

My internet went down about 10 mins ago - on dongle just now. Tried rebooting router/computer to no avail. Anyone else got an issue?

[kinmel]

Working fine in north Wales

[Tina]

hmm not in derby

[Wingnutz]

Dead here too - Oxfordshire 01993 - on dail uo at the moment...

Anyone else ?

[Tina]

ah so it's not just me - that's reassuring

[lozcart]

Same here just got back in from meal out, router shows sync to exchange but not to idnet. Reset router but no joy. Birmingham area 0121.

[Tina]

I'm not technical but all the green lights are steady like normal  just not connecting

[Wingnutz]

Router sync'd at 9100 +.

Looks very similar to problems from a few weeks ago.

Milton Keynes Issue

[wellhiddenmark]

No connection here in Salford (Blackfriars exchange). I'm using my 3 dongle.

I'm being leased a 172 ip address with a subnet of 81.146.173.2

a lookup on that gives the owner as BT-MIDBAND.

[Glenn]

All I can find at the moment is the following;

SOUTHAM MUX 102 : LOSS OF SERVICE
26/06/2010 16:30
EASTRIGGS MSAN 301 : LOSS OF SERVICE
26/06/2010 16:07
: NANTWICH MUX 101 : DEGRADED SERVICE

Call support, loss of service should be looked in to 0800 7012000

[silverblade]

Down in Newbury also.

[Tina]

where is the info  for the dial up number please?

[Wingnutz]

No connection here in Salford (Blackfriars exchange). I'm using my 3 dongle.

I'm being leased a 172 ip address with a subnet of 81.146.173.2

a lookup on that gives the owner as BT-MIDBAND.

Same here but with 81.146.179.5 subnet.

No idea what it means though..

[Glenn]

I've sent an email to support pointing them at this post, but please call too.

[Wingnutz]

where is the info  for the dial up number please?

0845 602 1131

and your usual login details - anyway that's what works for me.

[Tina]

Thanks

[Steve]

Same here just got back in from meal out, router shows sync to exchange but not to idnet. Reset router but no joy. Birmingham area 0121.

I had the same early last week lasted for 3 and 1/2 hours,router showed sync but no internet connection,support were non the wiser as to the cause . We put it down to BT, unplanned work and possible radius server issue. My only advice is to disconnect for at least 30 minutes which should clear any possible stale session

[Simon]

Connection is fine here in Sussex, so I would urge all those affected to leave a message with Support, so they can get a picture of where the problem may lie, but, of course it could be BT work.

[Wingnutz]

I had the same early last week lasted for 3 and 1/2 hours,router showed sync but no internet connection,support were non the wiser as to the cause . We put it down to BT, unplanned work and possible radius server issue. My only advice is to disconnect for at least 30 minutes which should clear any possible stale session

Steve,

very very very wary of doing this . Last time - the Milton Keynes episode - the disconnects completly messed up my profile and I ended up on a banded profile of 350 ish - not good.

Took a week of support badgering BT to get me unbanded and back on a sensible sync and noise margin. Problem was everytime i was unbanded i was given a 6db margin which gave me an ultra fast but very unstable sync. This in turn then kicked me back to the lowest banding.

[Tina]

i would phone but hate using phone.. sorry, but I'm in Derby

[Glenn]

Areas effected so far;

Newbury 01635
Witney 01993
Salford 0161
Birmingham 0121
Derby 01332
Ipswich 01473
Bury St Edmunds 01284
Hitchin 01462

[Wingnutz]

Areas effected so far;

Newbury
Whitney
Salford
Birmingham
Derby

It's Witney - no 'h' as we are not related to Ms Houston.

Cheers...

[Tina]

my friend lives in witney - nice place

[Steve]

Last week when I tried it, first time with router off for 35 mins it had no affect,so a stale session was not my problem. The only info IDNet had was that my router requested a log off at the time I lost connection. As far as I understand your router should repeatedly request a PPPOA session to be initiated.

In theory your connection should not be affected by a single disconnect and resync, although now is the 'noisy' time of day so your sync speed could suffer.

[Wingnutz]

my friend lives in witney - nice place

Small world - my sister lives in West Hallam.