internet gone down

Started by Tina, Jun 26, 2010, 21:01:24

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Bud

Yes, sorry Lance...it's the standard cable that came with the modem....
I'm on a learning curve

Simon

People are trying to help you, Bud, but you are either not reading or not responding to many of our responses.  You also have three or four threads going on much the same issue.  I think you need to stand back, cool off, drop the attitude, and consider the information and advice you have been offered. 
Simon.
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This post reflects my own views, opinions and experience, not those of IDNet.

Bud

Allhelp is much appreciated...Could you point me to any posts I have not responded to please?

You seem to be assuming my attitude and that I need to cool off etc....I'm considering it all...thanks again and if you could point me to those unanswered posts I'll deal with them pronto...

I'm on a learning curve

Bud

Quote from: Simon on Jun 30, 2010, 12:42:48
People are trying to help you, Bud, but you are either not reading or not responding to many of our responses.  You also have three or four threads going on much the same issue.  I think you need to stand back, cool off, drop the attitude, and consider the information and advice you have been offered. 
I've had a look again and I can't see any posts I've not responded to....

Maybe when you're confident with something it comes easily...I'm learning as we go along...I do apologise for not grasping things as quickly as you may like me to, but I am trying, Simon....
I'm on a learning curve

Glenn

I have had support take a look at your line, it is sync'd at 5mb now, but it will take a little while for the profile to catchup. Over the next 3 - 5 days (maybe quicker) assuming the line is stable, the profile will rise, but keep the modem powered on.
Glenn
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This post reflects my own views, opinions and experience, not those of IDNet.

Simon

I'm not going back over it all, Bud, but  while back, I asked if you had a software firewall which might indicate what is using your connection when you consider it should be idle.

Lance actually asked how long the cable is between the phone socket and the router.
Simon.
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This post reflects my own views, opinions and experience, not those of IDNet.

Bud

I'm sure I answered that, maybe not directly...I'll try to quote before posting with replies so as to not upset anyone in future...Thanks for all your help Simon, you seem to be very attentive...I've been googling between posting so sorry if I've messed things up here...I'll try be be neater on the boards in future.... ;D
I'm on a learning curve

Bud

Quote from: Simon on Jun 30, 2010, 12:55:02
I'm not going back over it all, Bud, but  while back, I asked if you had a software firewall which might indicate what is using your connection when you consider it should be idle.

Lance actually asked how long the cable is between the phone socket and the router.

Whoops! Yes, I've already answered Lance. It's the standard cable that comes with the modem....
I'm on a learning curve

Bud

Quote from: Glenn on Jun 30, 2010, 12:54:45
I have had support take a look at your line, it is sync'd at 5mb now, but it will take a little while for the profile to catchup. Over the next 3 - 5 days (maybe quicker) assuming the line is stable, the profile will rise, but keep the modem powered on.
That's very kind of you, thanks....
I'm on a learning curve

Simon

OK, so, no extensions, or anything?

Sorry to bark at you.  It just seemed that things were losing focus a bit.  :)
Simon.
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This post reflects my own views, opinions and experience, not those of IDNet.

Bud

Now I know this is a pisstake....... ;D :laugh:

I'm on a learning curve

Lance

Quote from: Bud on Jun 30, 2010, 12:34:48
But, but, hang on..... ??? It's my modem.....it's my wiring.....it's BT.......it's the football.....it's turning on and off..... ???

Modems can be seen by the exchange as unstable causing a profile drop - which is what you suffered from.

Your wiring can act as an antenna attracting noise causing your line to flap and in turn cause a profile drop - which is what you suffered from.

BT - probably referenced due to the problems over the weekend or because the own the line and exchange equipment.

Football was probably, without checking, put forward as a possible reason for the slow throughput you were expereicing. However, it is now seen you suffered from a low profile.

Turning the router on and off can mistakenly by the exchange be seen as a sign of instability in the same way a modem can.


You'll learn that broadband is a uncertain and tempermental beast and when something goes wrong it is extremely difficult to find the cause. indeed, many problems go unsolved for months or years, if at all.
Lance
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This post reflects my own views, opinions and experience, not those of IDNet.

Bud

Quote from: Glenn on Jun 30, 2010, 12:54:45
I have had support take a look at your line, it is sync'd at 5mb now, but it will take a little while for the profile to catchup. Over the next 3 - 5 days (maybe quicker) assuming the line is stable, the profile will rise, but keep the modem powered on.
Which support?
Whose line?
I'm on a learning curve

Glenn

Who's asking the questions?
Glenn
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This post reflects my own views, opinions and experience, not those of IDNet.

Bud

Is idnetters an official part of idnet and can admin here enter into correspondence about a users information etc or is this a public forum?

Idnet haven't informed me that they were talking to a third party about my account so can I assume idnetters and idnet to be the same company or affiliated enough to allow this kind of sharing of information?
I'm on a learning curve

Lance

No personal information is disclosed. We use your IP address as the identifier in communication with IDNet and the idnetters domain is owned by IDNet.
Lance
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This post reflects my own views, opinions and experience, not those of IDNet.

Bud

I'm on a learning curve

Bud

So are the admin here employed by Idnet?
I'm on a learning curve

Lance

Lance
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This post reflects my own views, opinions and experience, not those of IDNet.

Glenn

We are all pressed men, I mean volunteers.  ;D
Glenn
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This post reflects my own views, opinions and experience, not those of IDNet.

Glenn

IDNet staff do read the forums, and on occasions post too, but mainly the owners, Simon or Tim.
Glenn
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This post reflects my own views, opinions and experience, not those of IDNet.

Simon

...and he isn't me.  :)
Simon.
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This post reflects my own views, opinions and experience, not those of IDNet.

Bud

#297
Quote from: Simon on Jun 30, 2010, 17:42:08
...and he isn't me.  :)
Got it... :laugh:

So IDnet (Simon Davies) is not you...but he does own the domain name of this board and the admin of this board are volunteers who identify board users by their ip addresses and enter into correspondence with IDnet support to resolve issues surrounding individual accounts?  
I'm on a learning curve

kinmel

Quote from: Bud on Jul 01, 2010, 10:11:57
Got it... :laugh:

So IDnet (Simon Davies) is not you...but he does own the domain name of this board and the admin of this board are volunteers who identify board users by their ip addresses and enter into correspondence with IDnet support to resolve issues surrounding individual accounts?  

Exactly  ;D

and because of the excellent relationship between the two entities we get excellent service from both
Alan  ‹(•¿•)›

What is the date of the referendum for England to become an independent country ?

Bud

Latest speed test results this morning:

Download Speed
3911 Kbps
 
0 Kbps 4388 Kbps
Max Achievable Speed

Download speed achieved during the test was - 3911 Kbps
For your connection, the acceptable range of speeds is 1000-4388 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 4388 Kbps
___________________________

This netgear DM111P modem of mine is quite hot...is this normal and if left on 24/7 and unattended, could it be a fire risk?
I'm on a learning curve