internet gone down

[Bud]

Yes, sorry Lance...it's the standard cable that came with the modem....

[Simon]

People are trying to help you, Bud, but you are either not reading or not responding to many of our responses.  You also have three or four threads going on much the same issue.  I think you need to stand back, cool off, drop the attitude, and consider the information and advice you have been offered. 

[Bud]

Allhelp is much appreciated...Could you point me to any posts I have not responded to please?

You seem to be assuming my attitude and that I need to cool off etc....I'm considering it all...thanks again and if you could point me to those unanswered posts I'll deal with them pronto...

[Bud]

People are trying to help you, Bud, but you are either not reading or not responding to many of our responses.  You also have three or four threads going on much the same issue.  I think you need to stand back, cool off, drop the attitude, and consider the information and advice you have been offered. 

I've had a look again and I can't see any posts I've not responded to....

Maybe when you're confident with something it comes easily...I'm learning as we go along...I do apologise for not grasping things as quickly as you may like me to, but I am trying, Simon....

[Glenn]

I have had support take a look at your line, it is sync'd at 5mb now, but it will take a little while for the profile to catchup. Over the next 3 - 5 days (maybe quicker) assuming the line is stable, the profile will rise, but keep the modem powered on.

[Simon]

I'm not going back over it all, Bud, but  while back, I asked if you had a software firewall which might indicate what is using your connection when you consider it should be idle.

Lance actually asked how long the cable is between the phone socket and the router.

[Bud]

I'm sure I answered that, maybe not directly...I'll try to quote before posting with replies so as to not upset anyone in future...Thanks for all your help Simon, you seem to be very attentive...I've been googling between posting so sorry if I've messed things up here...I'll try be be neater on the boards in future....

[Bud]

I'm not going back over it all, Bud, but  while back, I asked if you had a software firewall which might indicate what is using your connection when you consider it should be idle.

Lance actually asked how long the cable is between the phone socket and the router.

Whoops! Yes, I've already answered Lance. It's the standard cable that comes with the modem....

[Bud]

I have had support take a look at your line, it is sync'd at 5mb now, but it will take a little while for the profile to catchup. Over the next 3 - 5 days (maybe quicker) assuming the line is stable, the profile will rise, but keep the modem powered on.

That's very kind of you, thanks....

[Simon]

OK, so, no extensions, or anything?

Sorry to bark at you.  It just seemed that things were losing focus a bit. 

[Bud]

Now I know this is a pisstake.......

[Lance]

But, but, hang on..... It's my modem.....it's my wiring.....it's BT.......it's the football.....it's turning on and off.....

Modems can be seen by the exchange as unstable causing a profile drop - which is what you suffered from.

Your wiring can act as an antenna attracting noise causing your line to flap and in turn cause a profile drop - which is what you suffered from.

BT - probably referenced due to the problems over the weekend or because the own the line and exchange equipment.

Football was probably, without checking, put forward as a possible reason for the slow throughput you were expereicing. However, it is now seen you suffered from a low profile.

Turning the router on and off can mistakenly by the exchange be seen as a sign of instability in the same way a modem can.


You'll learn that broadband is a uncertain and tempermental beast and when something goes wrong it is extremely difficult to find the cause. indeed, many problems go unsolved for months or years, if at all.

[Bud]

I have had support take a look at your line, it is sync'd at 5mb now, but it will take a little while for the profile to catchup. Over the next 3 - 5 days (maybe quicker) assuming the line is stable, the profile will rise, but keep the modem powered on.

Which support?
Whose line?

[Glenn]

Who's asking the questions?

[Bud]

Is idnetters an official part of idnet and can admin here enter into correspondence about a users information etc or is this a public forum?

Idnet haven't informed me that they were talking to a third party about my account so can I assume idnetters and idnet to be the same company or affiliated enough to allow this kind of sharing of information?

[Lance]

No personal information is disclosed. We use your IP address as the identifier in communication with IDNet and the idnetters domain is owned by IDNet.

[Bud]

Thanks Lance....

[Bud]

So are the admin here employed by Idnet?

[Lance]

No.

[Glenn]

We are all pressed men, I mean volunteers. 

[Glenn]

IDNet staff do read the forums, and on occasions post too, but mainly the owners, Simon or Tim.

[Simon]

...and he isn't me. 

[Bud]

...and he isn't me.  

Got it...

So IDnet (Simon Davies) is not you...but he does own the domain name of this board and the admin of this board are volunteers who identify board users by their ip addresses and enter into correspondence with IDnet support to resolve issues surrounding individual accounts?  

[kinmel]

Got it...

So IDnet (Simon Davies) is not you...but he does own the domain name of this board and the admin of this board are volunteers who identify board users by their ip addresses and enter into correspondence with IDnet support to resolve issues surrounding individual accounts?  

Exactly  

and because of the excellent relationship between the two entities we get excellent service from both

[Bud]

Latest speed test results this morning:

Download Speed
3911 Kbps
 
0 Kbps 4388 Kbps
Max Achievable Speed

Download speed achieved during the test was - 3911 Kbps
For your connection, the acceptable range of speeds is 1000-4388 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 4388 Kbps
___________________________

This netgear DM111P modem of mine is quite hot...is this normal and if left on 24/7 and unattended, could it be a fire risk?