internet gone down

Bill · Jul 01, 2010, 10:19:45

Quote from: Bud on Jul 01, 2010, 10:11:57volunteers who identify board users by their ip addresses and enter into correspondence with IDnet support to resolve issues surrounding individual accounts?

Not quite

The admins can tell support the IP address of a user having problems, and then IDNet can identify that user. The admins can't.

Possibly a subtle difference, but important to make clear.

Simon · Jul 01, 2010, 10:22:10

We don't discuss your account, and IDNet do not identify you to us. As we have said, no personal data is exchanged. The only thing we may discuss with them is your broadband connection, and possible resolutions to issues.

kinmel · Jul 01, 2010, 10:23:40

Quote from: Bud on Jul 01, 2010, 10:19:35
Latest speed test results this morning:

Download Speed
3911 Kbps

0 Kbps 4388 Kbps
Max Achievable Speed

Download speed achieved during the test was - 3911 Kbps
For your connection, the acceptable range of speeds is 1000-4388 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 4388 Kbps
___________________________

This netgear DM111P modem of mine is quite hot...is this normal and if left on 24/7 and unattended, could it be a fire risk?

Ask support why you are on an assured rate.

----------------------------------------

Don't put it near curtains or paper.

Is it too hot to touch ? If so, it is faulty and should be dumped.

Bud · Jul 01, 2010, 10:37:18

Quote from: kinmel on Jul 01, 2010, 10:23:40
Ask support why you are on an assured rate.

----------------------------------------

Don't put it near curtains or paper.

Is it too hot to touch ? If so, it is faulty and should be dumped.

1. Why, and how do you know whether I am or not?

2. So siting it close to a bucket of petrol would be a no no then?

3. No, but unusually warm for something solid state. Should I dump it even though it's within its warranty period? You seem to be up on this type of thing so your good advice is welcomed....

Gary · Jul 01, 2010, 10:45:00

All Netgears tend to get hot on the base thats why they come (most with vertical stands) You have a high powered chip in a small space, Linksys get hot (newer ones) all DG834's get hot, my DGND3300 gets hot, but its within tolerance and its not an issue, they get hot enough to be very warm to the touch, just stand it vertically it will cool down better, its a known issue and its the same with a lot of devices, even phones can get hot when charging, I would not worry about it tbh, http://www.ebuyer.com/product/118668 second review down. I have had hot running netgears for years, they are fine believe me.

Bud · Jul 01, 2010, 10:48:37

Quote from: Gary on Jul 01, 2010, 10:45:00
All Netgears tend to get hot on the base thats why they come (most with vertical stands) You have a high powered chip in a small space, Linksys get hot (newer ones) all DG834's get hot, my DGND3300 gets hot, but its within tolerance and its not an issue, they get hot enough to be very warm to the touch, just stand it vertically it will cool down better, its a known issue and its the same with a lot of devices, even phones can get hot when charging, I would not worry about it tbh, http://www.ebuyer.com/product/118668 second review down. I have had hot running netgears for years, they are fine believe me.

Great, thanks...I'll put the curtains and the paper back then.....

Gary · Jul 01, 2010, 10:51:42

Quote from: Bud on Jul 01, 2010, 10:48:37
Great, thanks...I'll put the curtains and the paper back then.....

You will be fine, just give it some airflow to cool down if needed, that little device does a lot of work, use the stands if it came with them, but don't worry about it

kinmel · Jul 01, 2010, 11:37:25

Quote from: Bud on Jul 01, 2010, 10:37:18
1. Why, and how do you know whether I am or not?

2. So siting it close to a bucket of petrol would be a no no then?

3. No, but unusually warm for something solid state. Should I dump it even though it's within its warranty period? You seem to be up on this type of thing so your good advice is welcomed....

Hey, it was you that expressed concern about how hot it is. If it's hot enough to worry about - then worry; else don't ask if it's a fire risk.

keep whistling, you have sure managed to p*ss more than one person off in this thread.

pctech · Jul 01, 2010, 16:13:15

Bud,

Routing is a very processor intensive process which is why the chips get warm.

For this reason the routers (made up of several plug in boards sited next to each other in a chassis) that are used to terminate the BT connection at the ISP and to connect to other networks have forced air cooling using fans mounted in a fan tray either to the top or side of the device as there is not enough air circulation.

Domestic ADSL routers are designed to dissipate the heat through the case so I really wouldn't worry procided you are using the stand.

I have a Netgear DG834G v4 under my desk which is slightly warm to the touch but is mounted vertically on its stand so is dissipating the heat.

Bud · Jul 01, 2010, 19:03:34

Quote from: kinmel on Jul 01, 2010, 11:37:25
Hey, it was you that expressed concern about how hot it is. If it's hot enough to worry about - then worry; else don't ask if it's a fire risk.

keep whistling, you have sure managed to p*ss more than one person off in this thread.

Oh dear.....

Bud · Jul 02, 2010, 13:44:56

Quote from: kinmel on Jul 01, 2010, 10:23:40
Ask support why you are on an assured rate.

----------------------------------------

Don't put it near curtains or paper.

Is it too hot to touch ? If so, it is faulty and should be dumped.

Assured Rate IP profile on my line is - 4388 Kbps

Ok, I asked them and they said that it was the IP profile - figure is the speed my circuit will be able to transfer data up to.

I asked them if it was the same for everyone and they said it is the same for all ISP's using the BT exchange network.

Had a complete rewire yesterday. Using one master and one slave sockets with 2 house phones. Here's the latest test:

Download Speed
3781 Kbps

0 Kbps 7150 Kbps
Max Achievable Speed

Download speedachieved during the test was - 3781 Kbps
For your connection, the acceptable range of speedsis 1000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6912 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 4388 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 13.38:22.9:63.71 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
__________________________________________________

So if others in my area are able to get much faster speeds...what does that mean?

Steve · Jul 02, 2010, 14:02:44

You cannot go faster than your IP profile, if your connection remains stable with no lower rate resyncs the profile will rise over the next few days.

Bud · Jul 02, 2010, 14:10:57

IDnet have just sent me a link covering ADSL and broadband...I'll be burying my nose in that....thanks again....