idnet.com mail server....

camdave · Jul 02, 2010, 12:17:39

How weird!

My wife and I have two email accounts (idnet) on two computers.
She is receiving emails sent from my account on my computer and also an from old Pipex account which I closed when I moved to Idnet (that's another story - do they ever actually remove old accounts?) but I am not receiving emails sent to me from her computer.

I don't expect an answer to this conundrum but it's really odd!

Steve · Jul 02, 2010, 12:20:30

I hope they send the cleaners round to Rik's whilst he's away otherwise It may kick off again

zappaDPJ · Jul 02, 2010, 13:10:02

I might need to contact support on this one but perhaps someone here has some idea what's going on. I'm currently receiving the following email messages:

QuoteThis is the mail system at host mail-in.idnet.com.

I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can delete your own text from the attached returned message.

The mail system

All the messages also include the intended recipient but not the message itself. I need to find out specifically which messages have not been sent on, how would I do that?

The other thing that's odd and not helping my case is that I'm receiving these mails now but they are dated yesterday at around 5.30pm. No emails were sent out by me at that time, however one of my clients is telling me he hasn't received mail that I sent over 48 hours ago.

Any idea what's going on because none of my mail sent involves windows XP or Hotmail accounts.

darres08 · Jul 02, 2010, 13:18:09

I think that's just down to the mail server and not individual set ups. It's now doing this for everyone and not specifically you if you have XP.

As a slight aside, the XP vulnerability, I'm guessing that can affect you if you run your e-mail direct from your PC? I use mine through the webmail.idnet.com site, so no mail ever ends up coming onto, or leaving my computer (Me? Trust Outlook? NEVER!) so I'm just curious to know a bit more on how it works.

I'm guessing if you do it this way (via webmail site) you should be relatively safe from this gremlin?

Good to know they're on the case with this though

Simon · Jul 02, 2010, 13:24:05

I'm guessing there's a huge backlog of mail 'stuck' on the servers, waiting to be cleared, hence the delays, but a call to IDNet will confirm this.

sparky · Jul 02, 2010, 14:29:05

Well, I've just sent a mail from my idnet.com account to my gmail account and it arrived within seconds. So there can't be a queue.

I think that the problem with yahoo, bt, hotmail etc is that the spam has gotten us on to their spam database and their servers are rejecting the mails, so I guess we can only hope that idnet can get this reversed as soon as poss.

pctech · Jul 02, 2010, 16:13:12

People running XP need to run this utility

http://support.microsoft.com/kb/2219475

Steve · Jul 02, 2010, 16:18:32

Or for home users format C: insert Windows 7 DVD

pctech · Jul 02, 2010, 16:25:24

Have to say I am looking forward to getting my hands on a new system running Win 7 after my training

camdave · Jul 02, 2010, 18:59:56

Further to my earlier posting I have been checking on the web-mail and my emails are arriving at Idnet.
However, I am still not receiving at my computer. I did forward one from the web-mail and that did come through OK.

Any one else with a similar problem?

Lona · Jul 02, 2010, 19:09:49

I've had two emails returned to me as being undeliverable. The recipients addy is correct as I send emails to them frequently.

I have resent both so will see if they are still returned.

Inkblot · Jul 02, 2010, 19:30:30

Just a thought but anybody having problems sending from idnet can sign up for a free email (google, yahoo, aol and gazillions of others) purely to use in times like this. I don't use idnet email as I have an exchange server at home but I also have a few accounts on domans that I own and a few freebies as well - my aol one is an @london.com address and is used purely for web signups whereas my google one is used just for my android phone and so on.

camdave · Jul 03, 2010, 09:44:58

I don't wish to be a pain but, as at this morning my wife's Idnet email seems to be working OK.

However, I still have an odd situation where if I send an email from my (old) Pipex account using their web-mail it comes straight through to my computer.
I can also forward and then receive at my computer mail from the Idnet web-mail, but not direct.

I realise there are problems at the moment but this is most odd - anyone got any idea what might be happening?

Simon · Jul 03, 2010, 10:24:08

You're not being a pain, Dave.

So, are you saying that the problem only exists when your wife sends you an email from her IDNet account to your IDNet account, or does this apply to all incoming emails from any domain?

If the emails are being received to your IDNet account, and are available on the webmail interface, but are not downloading to your PC, this primarily suggests a 'local' issue with your settings. Have you changed anything at all, while trying to get it fixed?

If it's not local settings, then I think you may have to contact IDNet about it, unless anyone else here has any other ideas.

camdave · Jul 03, 2010, 11:17:43

Thanks Simon

I have not altered any settings - honest guv!

I've just 'phoned a friend who is with btinternet and we have sent half a dozen emails backwards and forwards in seconds with no problem.
Perhaps I will have to talk to my wife instead of sending emails! Strangely, I've had nothing from Amazon, Tesco etc. for two days either
but that is a bonus.

If there is still a problem on Monday I will contact Idnet support.

Simon_idnet · Jul 03, 2010, 11:29:42

We have now resolved the mail delivery problems.
Cheers
Simon

Simon · Jul 03, 2010, 11:38:42

Thanks Simon.

davej99 · Jul 03, 2010, 13:42:38

Seem to be getting rejection from google type accounts at virgin media. Do you think this is the same problem? Test to my google mail is OK. Thx.

<********@blueyonder.co.uk>: host aspmx.l.google.com[74.125.39.27] said:
550-5.7.1 [212.69.40.38 1] Our system has detected an unusual rate of
550-5.7.1 unsolicited mail originating from your IP address. To protect our
550-5.7.1 users from spam, mail sent from your IP address has been blocked.
550-5.7.1 Please visit http://www.google.com/mail/help/bulk_mail.html to
review 550 5.7.1 our Bulk Email Senders Guidelines. e15si1691983fai.23 (in
reply to end of DATA command)

Simon · Jul 03, 2010, 13:59:19

Not sure if any of those IP addresses are yours, Dave, but if so, you might want to obscure them.

Steve · Jul 03, 2010, 14:07:07

212.69.40.38 I think is IDNet's mail server although Simon@idnet has said the situation is now resolved.

davej99 · Jul 03, 2010, 20:28:39

Just run another test and IDNET server still seems to be rejected by [74.125.77.27] a virgin media mail service operated by google I think.

<********@blueyonder.co.uk>: host aspmx.l.google.com[] said:
550-5.7.1 [212.69.40.38 1] Our system has detected an unusual rate of
550-5.7.1 unsolicited mail originating from your IP address. To protect our
550-5.7.1 users from spam, mail sent from your IP address has been blocked.
550-5.7.1 Please visit http://www.google.com/mail/help/bulk_mail.html to
review 550 5.7.1 our Bulk Email Senders Guidelines. q12si5239790eeh.39 (in
reply to end of DATA command)

Steve · Jul 03, 2010, 20:33:21

Dave,could you email support the details,hopefully they will have an explanation

davej99 · Jul 03, 2010, 21:44:47

Thanks, Steve, I will. Do not like to bother them without reasonable cause.

Bat · Jul 03, 2010, 21:59:41

Hi,
This isn't a lot of fun for me as the IT company who handles all the email of my main customer has now blocked all my emails!

Cheers,
Gavin

davej99 · Jul 05, 2010, 10:56:45

Quote from: Steve on Jul 03, 2010, 20:33:21
Dave,could you email support the details,hopefully they will have an explanation

Had a fast email response over the weekend. Thanks, Miriam. Meantime, the problem Virgin Media/Google server I was mailing is now accepting IDNET mail. Perhaps it takes a while for some servers to unblock. Anyway problem solved.

This incident has left me surprised how easy it is to get blocked. IDNET is not a large ISP and surely it cannot have many of its customers affected by the XP vulnerability. Perhaps the Hotmails and Googles of this world are too quick to blacklist companies like IDNET. I cant imagine IDNET blacklisting Hotmail or Google.