idnet.com mail server....

kinmel · Jul 13, 2010, 22:54:37

Quote from: sn on Jul 13, 2010, 22:10:46
What has this to do with 'open' servers?

IDnet's was never a open smtp server as it knew if you were connected via them thus a customer. If it knows I am a customer then it has the capability to allow traffic from me as a IDNET customer irrespective of the email address I choose to use.

Email services are not a bonus. They are part of the package (and advertised) as such.

No matter what you wish for, Idnet have joined the mainstream and no longer provide the facility you seek.

Idnet include email addresses as a service to their clients and and provide servers to allow only those domains to function.

If you do not wish to use the idnet domain addresses, then you need to buy your own domain name elsewhere and obtain mail servers elsewhere for that domain, just as many of us here already have.

gp14 · Jul 16, 2010, 11:52:04

Sorry, I agree with sn.

A service I've being paying for has now been restricted because some *** heads out there can't keep their computers free of viruses. That shouldn't be my problem. It's the usual corporate cop out of nobbling everyone rather than the few guilty parties because it's easier or not being willing to offend the guilty.

Quote from: kinmel on Jul 13, 2010, 22:54:37
No matter what you wish for, Idnet have joined the mainstream and no longer provide the facility you seek.

Idnet include email addresses as a service to their clients and and provide servers to allow only those domains to function.

If you do not wish to use the idnet domain addresses, then you need to buy your own domain name elsewhere and obtain mail servers elsewhere for that domain, just as many of us here already have.

Well that's a bit pompous - no, let me rephrase that, it's very pompous.

Just about to ring up for my MAC code.

g7pkf · Jul 16, 2010, 12:06:06

I use dyndns mailhop, well i used to but don't anymore.

works well and not that expensive. $20 a year i seem to recall

Lance · Jul 16, 2010, 12:12:22

Quote from: gp14 on Jul 16, 2010, 11:52:04
A service I've being paying for has now been restricted

No it hasn't. There are absolutely no restrictions on using idnet email which is the service provided. It seems your problem is that you expect IDNet to carry the outbound email on behalf of other providers. Do you also expect to be able to go to a Tesco store expecting to buy Asda products? Of course you don't so why expect to get a SMTP server for an email domain from a different company providing the domain in the first place?

gp14 · Jul 16, 2010, 12:26:51

Quote from: Lance on Jul 16, 2010, 12:12:22
No it hasn't. There are absolutely no restrictions on using idnet email which is the service provided. It seems your problem is that you expect IDNet to carry the outbound email on behalf of other providers. Do you also expect to be able to go to a Tesco store expecting to buy Asda products? Of course you don't so why expect to get a SMTP server for an email domain from a different company providing the domain in the first place?

No - you are wrong.

a) I'm not trying to send email on behalf of other providers, that's not the issue with me, as sending using my own domain name still seems ok.

b) There are *definitely* restrictions. Until this week I have been able to send as many and as much email as necessary through idnet. Now there is a restriction of 100 emails per hour (which in my case was raised to 500 after I contacted support), and an hourly limit on the total MB sent. Both of which I discovered by when doing what have been doing successfully for ages. Also I now can't send zip files containing exe files.

In any case it's not an expectation - it's been the case until recently, and was the main reason I signed up with idnet.

pctech · Jul 16, 2010, 14:57:01

Unfortunately spam and malware distribution is becoming a real issue so its becoming a bit of an arms race between ISPs and malware authors/spammers so I'm not really that surprised that these restrictions have been imposed as its not possible for a server to determine between legitimate and malicious mail and you are sending out quite a bit.

tehidyman · Jul 16, 2010, 15:05:23

Yesterday emails sent using Thunderbird from myself@aol.com using smtp.idnet.com were stopped with the error message 5.7.1 <*******@aol.com>: Sender address rejected. They had worked fine until then. Reading this thread I picked up the answer was to change my SMTP in the aol account to smtp.aol.com, keeping idnet as my default for emails sent from myself@idnet.com. This appeared to have solved the problem, but today I do not get any error messages, they are recorded as sent but the emails just do not arrive. As a check I went into my aol free mail "browser" and used that to send an email to myself@idnet.com from myself@aol.com and it arrived in my Thunderbird inbox in seconds. Any ideas or solutions as to why emails sent via Thunderbird do not arrive on the idnet inbox.

Steve · Jul 16, 2010, 15:32:58

I guess you'd better ask support , if they're rejected by the server it should say as such

tehidyman · Jul 16, 2010, 15:47:57

Quote from: Steve on Jul 16, 2010, 15:32:58
I guess you'd better ask support , if they're rejected by the server it should say as such

Thanks,
Spoke to IDNet support and the advice was speak to AOL help. However I have experience of aol help

so will work round the problem and see if it resolves with time.

cavillas · Jul 16, 2010, 16:05:57

Quote from: gp14 on Jul 16, 2010, 12:26:51
No - you are wrong.

a) I'm not trying to send email on behalf of other providers, that's not the issue with me, as sending using my own domain name still seems ok.

b) There are *definitely* restrictions. Until this week I have been able to send as many and as much email as necessary through idnet. Now there is a restriction of 100 emails per hour (which in my case was raised to 500 after I contacted support), and an hourly limit on the total MB sent. Both of which I discovered by when doing what have been doing successfully for ages. Also I now can't send zip files containing exe files.

In any case it's not an expectation - it's been the case until recently, and was the main reason I signed up with idnet.

Sending out 100-500 emails an hour seems a bit excessive don't you think? That is the sort of volume that spammers would utilise, it's no wonder Idnet servers might be blacklisted if they are sending out that many emails plus all their normal emails. Not the sort of thing that should come form a residential isp.

Not pointing fingers but some customers do seem to take an awful lot of liberties with additional services provided by their isp.

gp14 · Jul 16, 2010, 16:23:59

Quote from: cavillas on Jul 16, 2010, 16:05:57
Sending out 100-500 emails an hour seems a bit excessive don't you think? That is the sort of volume that spammers would utilise, it's no wonder Idnet servers might be blacklisted if they are sending out that many emails plus all their normal emails. Not the sort of thing that should come form a residential isp.

Not pointing fingers but some customers do seem to take an awful lot of liberties with additional services provided by their isp.

Actually it's not 100-500 emails per hour, but 100-500 in a batch every now and again. I'm involved with a club and occasionally need to email all the members about something, surely that's not unreasonable? The rest of the time it's a few 10s a day at most.

Simon · Jul 16, 2010, 17:06:05

No, that's not unreasonable, but I too took your comment in your previous post to mean you were sending a lot more than that:

Quote: " Until this week I have been able to send as many and as much email as necessary through idnet. Now there is a restriction of 100 emails per hour".

Glenn · Jul 16, 2010, 17:20:02

GP14

Ray · Jul 16, 2010, 17:26:03

GP14.

kinmel · Jul 16, 2010, 17:47:04

Quote from: gp14 on Jul 16, 2010, 11:52:04

Well that's a bit pompous - no, let me rephrase that, it's very pompous.

Just about to ring up for my MAC code.

Sorry that you think that is pompous, rather than just a statement of reality, few ISPs now do what you ask, but at least with Idnet's 1 month contract you get the chance to move away instantly; just as you intend.

I hope your new ISP meets your needs

Lance · Jul 16, 2010, 18:04:14

Quote from: gp14 on Jul 16, 2010, 12:26:51
No - you are wrong.

Apologies, I was not aware of the new restrictions. Support have now fully briefed forum staff and I have to say, they are all sensible steps being taken to reduce the possibility of a recurrance of recent events.

peterbeaumont · Jul 17, 2010, 17:11:23

I'm not sure if my problem is directly connected to this thread, but recently after sending some emails to friends with ...@yahoo.com email addresses, I have received a message from gremlin.idnet...saying that my messages can't be delivered as they are "unsolicited bulk email".

My domain name and the email address associated with it is hosted by Zen, my broadband service is here at IDnet.

I exchanged a couple of emails with Support earlier this week, before I read this here, but they couldn't offer a solution.

Does anyone know if it's related? And if so, am I now likely to have further problems because my domain name is elsewhere?

Steve · Jul 17, 2010, 17:33:21

From the advice we've had I'm not sure I know the answer. I know from @yahoo is not allowed. The Idnet mail server checks the SPF records of from and to and also follows the domain rules of the from address if other than an IDNet email address. Also the emails domains must be properly configured

Simon · Jul 17, 2010, 17:38:00

How long ago was this, Peter? The 'gremlin.idnet' thing was when they got blacklisted a while back.

peterbeaumont · Jul 17, 2010, 17:45:23

I forgot to mention, I also have an IDnet email address and if I use that to send to the same addresses, I don't have a problem...

But in regard to my "normal" email address (the one I prefer to use), I have outgoing mail configured to use IDnet, but incoming, of course is pointed at Zen.

Still scratching my head...

Simon · Jul 17, 2010, 18:24:51

If you are trying to send email from, say, a Zen email address, using IDNet's SMTP servers, then, I think, that could be the problem. You need to use the mail provider's outgoing mail server.

peterbeaumont · Jul 17, 2010, 18:58:52

Changing my outgoing mail server to the Zen one doesn't work - and never has done.

For the last 4 years, I have always sent my outgoing mail through IDnet and taken incoming via my domain name at Zen, without any problems at all.

This started about 10 days ago and now I am constantly receiving this "gremlin.idnet" response...

Steve · Jul 17, 2010, 19:20:22

If for instance Zen doesn't allow emails to yahoo addresses from their smtp server then I believe substituting the IDNet smtp server will also fail

peterbeaumont · Jul 17, 2010, 19:30:45

Steve

Sorry, maybe I didn't phrase my last reply properly - I meant changing my outgoing mailserver address to Zen's just doesn't work at all - if I do that, my emails won't send full stop...I've always understood that my hosting at Zen covered only incoming mail and my web space, so I have never had my outgoing mail configured through them, it's always been sent through the IDnet servers, successfully, until now.

kinmel · Jul 17, 2010, 19:47:52

Quote from: peterbeaumont on Jul 17, 2010, 19:30:45
Steve

Sorry, maybe I didn't phrase my last reply properly - I meant changing my outgoing mailserver address to Zen's just doesn't work at all - if I do that, my emails won't send full stop...I've always understood that my hosting at Zen covered only incoming mail and my web space, so I have never had my outgoing mail configured through them, it's always been sent through the IDnet servers, successfully, until now.

Checking Zen's Email FAQs, all Zen accounts can send mail using mailhost.zen.co.uk, it would be unusual for a paid for hosting account not to include an smtp server.

Idnet definitely allow port 25 and 110 traffic to pass through to outside the Idnet infrastructure and so your Zen smtp will work if correctly set up.