Canon Printer Won't Print

Simon · Jun 30, 2010, 22:00:02

My cousin has just bought a new Canon printer, and has installed it on her very old (2002) XP machine. It's set as default printer, she has installed the software from the CD, everything lights up and seems ready to go, it's Online, but it won't actually print. I'm not great at hardware (or software, come to that!), so has anyone any ideas?

Steve · Jun 30, 2010, 22:11:02

XP which service pack? from memory is it set as default,make sure use printer offline is unticked,clear the print queue/cancel all documents, should print a test page from the properties page.

Simon · Jun 30, 2010, 22:14:12

I would imagine SP3, Steve, as they wouldn't know how to block updates. I'll suggest the test page print.

Steve · Jun 30, 2010, 22:17:31

As a mac user one get rusty on these things but its likely a driver issue and I believe one has to connect the usb cable/printer at the correct point during the installation (when asked )and wait for it to proceed.

Simon · Jun 30, 2010, 22:26:03

You're probably right, Steve. Everything else seems to be working, and the printer is definitely connected to the PC.

Gary · Jun 30, 2010, 23:09:06

Quote from: Simon on Jun 30, 2010, 22:26:03
You're probably right, Steve. Everything else seems to be working, and the printer is definitely connected to the PC.

Cannon comes with a whole bunch of stuff on their install discs, in Vista and Mac there are native drivers for them, I would uninstall the drivers and check the cannon website to see if there is an updated driver for it, then to start just install the driver get the printer working then install other programs as needed.

Simon · Jun 30, 2010, 23:34:05

Thanks, Gary, she's going to try reinstalling it.