BT and noise margin

psp83 · Mar 30, 2007, 13:01:37

Hi,

Well i've just got of the phone to support, I asked if they could request BT to drop my noise margin from 15 to 9 and the one i was talking to said that BT will only do this if there is a fault and wont lower it because i want it to be lowered.

But if there is a fault, BT wont lower your noise margin they would increase it?

So i'm confused why BT wont change it on request?

Looks like i'm stuck with 5/5.5mb on a line that can handle around 7mb

.

Do you reckon i should push this with BT whole sales since i have a direct number to them?

-Paul

Lance · Mar 30, 2007, 13:05:41

I would imagine that BT would say that they can only do anything at request of the ISP, but I guess no harm in trying.

I'm suprised that they are not able to lower it without there being a fault. Perhaps IDNet would incur a charge?

psp83 · Mar 30, 2007, 13:14:51

Quote from: lance on Mar 30, 2007, 13:05:41
I would imagine that BT would say that they can only do anything at request of the ISP, but I guess no harm in trying.

I'm suprised that they are not able to lower it without there being a fault. Perhaps IDNet would incur a charge?

BTw dealt with me directly with my migration problems. Why would they charge IDnet for a few keyboard strokes?

No wonder why most people hate BT.

Lance · Mar 30, 2007, 13:18:13

Quote from: psp83 on Mar 30, 2007, 13:14:51
Why would they charge IDnet for a few keyboard strokes?

Because they can! I don't know if they would or not though.

Rik · Mar 30, 2007, 13:47:10

The only reason I can think of for BT refusing is that the target margin had been increased due to problems on the line. If this was the case, I suppose they could argue that they know the line will act up if they reduce it. Don't know whether that is the case, but it's the only logic I can think of to support a 'no'.

psp83 · Mar 30, 2007, 14:57:53

The reason why my margin was increased on my old SP was because of a fault.. They increased my margin to see if my line would stable.. My line didnt, so i kept on and BT admitted there was a fault at the exchange so they sent a frames engineer out and i lost connection and phone service for about 2 hours. Once the fault was fixed my line was stable but BT never dropped my margin back down.

So i can't see why they wont lower it now!

Rik · Mar 30, 2007, 15:07:39

Have you let support know about that? It will give them some leverage with BTw I should imagine.

psp83 · Mar 30, 2007, 15:16:19

Yes, I told them all about it but still got the answer above.

Is simon the main person at IDnet?

As i can remember someone from IDnet said to wait until the 10days is up and they would get BT to drop it down.. but can't remember who it was.

jupiter · Mar 30, 2007, 15:16:40

All I can think is that BTw, though they have achieved stability on your line, are wary of altering the noise margin because they suspect further instability may follow. They may know things about your line / exchange circumstances which lead them to that view.

Their motives will not be to give you the best speed achievable, but to protect themselves from as much tinkering with lines as possible. It is a profit motive and it does not necessarily coincide with a users motives.

After all, there are no requirements on them to do other than give you a very basic service.

Rik · Mar 30, 2007, 15:38:58

Quote from: psp83 on Mar 30, 2007, 15:16:19
Is simon the main person at IDnet?

Simon and Tim are the joint MDs.

old Bill · Mar 30, 2007, 16:35:47

Sorry to highjack this but BT have messed up my line. I had a fault on the line this afternoon it turned out to be a fault with the interleaving. As a result BT have now put my noise margin up to 9 on what was a stable line. Will this go down after a few days or am I stuck with a high noise margin I dont need because of BT.

Rik · Mar 30, 2007, 16:39:32

If the margin has been put up, Bill, then it's unlikely to go down again of its own accord. I'd give support a call if I were you.

Inactive · Mar 30, 2007, 16:44:18

You should know the number Bill...

rireed3 · Mar 30, 2007, 21:21:07

QuoteAs i can remember someone from IDnet said to wait until the 10days is up and they would get BT to drop it down.. but can't remember who it was.

If you're still in the 10 days (can't tell from the thread), I think BT won't do anything. Simon might have said that.

I've been through three 10-day trainings. I've been told in each case, even though I've always been on the same pair, BT won't take broadband tickets/faults/I-don't-know-what-all during the ten days -- just because they don't have to.

In that case, call again after the 10 days.

Richard