recent drop.....

Baz · Jul 21, 2010, 16:07:28

....anyone? looks like I had one at 5.10 this morning only for about a minute but has been going so well lately too.

Rik · Jul 21, 2010, 16:08:29

Not here, Baz, but have you seen the reports of the Linx/Lonap issues?

Baz · Jul 22, 2010, 17:34:53

just saw them Rik.how will I know if that affects me

Rik · Jul 22, 2010, 17:35:56

If it's the connection to the web, but the router stays in sync, it may be that, Baz. If the router falls over, then it's local.

Baz · Jul 22, 2010, 17:41:02

can just go off the logs

Wed, 2010-07-21 05:14:18 - LCP down.
Wed, 2010-07-21 05:14:26 - Initialize LCP.
Wed, 2010-07-21 05:14:26 - LCP is allowed to come up.
Wed, 2010-07-21 05:15:14 - CHAP authentication success

and the up time was showing 10 hours instead of up in the 400's+ as it was the day before

Rik · Jul 22, 2010, 17:44:06

That's a local synchronisation issue, Baz. Any thunderstorms been around?

Baz · Jul 22, 2010, 18:07:08

there was actually on that night but stopped about 12/12.30 as far as I know, ZZZZZZZZZZzzzzzzzzzzzzzzzzzzzz that was what I was doing

Rik · Jul 22, 2010, 18:10:04

Maybe one snuck up on you. If it continues to be a problem, run Routerstats for 24-48 hours.

Baz · Jul 22, 2010, 18:12:17

what does the storm do then Rik,something at the exchange?

Rik · Jul 22, 2010, 18:14:40

It creates noise on the line, Baz. In a bad case, it can blow your router and/or computer.

Baz · Aug 12, 2010, 15:55:01

had another one yesterday morn and this morn...

ed, 2010-08-11 05:40:59 - LCP down.
Wed, 2010-08-11 05:41:07 - Initialize LCP.
Wed, 2010-08-11 05:41:07 - LCP is allowed to come up.
Wed, 2010-08-11 05:41:29 - CHAP authentication success
Thu, 2010-08-12 04:36:27 - LCP down.
Thu, 2010-08-12 04:36:35 - Initialize LCP.
Thu, 2010-08-12 04:36:35 - LCP is allowed to come up.
Thu, 2010-08-12 04:36:42 - CHAP authentication success

seems to be getting regular now.The last one was a Wednesday too

anything in that I wonder.

profile now at 5000.how long will that take to get back up.

Rik · Aug 12, 2010, 16:58:17

It depends on (a) the difference in sync speeds and (b) the stability of your line, Baz. Up to 5 days. It could be BT work, but what time does your water heating turn on/off.

Baz · Aug 12, 2010, 17:49:10

no heating on at the moment Rik...............its blistering hot up here in the north east

would BT work at the same time each week/day

Rik · Aug 12, 2010, 17:58:06

Unlikely, that's why I wondered about water heating (or washing machine, dishwasher etc).

Baz · Aug 12, 2010, 18:37:29

nothing at that time in the morning Rik.

Rik · Aug 12, 2010, 18:42:05

Run routerstats on your machine overnight, Baz, just turn the monitor off. See if that reveals anything.

Baz · Aug 12, 2010, 20:09:46

ok

whats a good time to set the 'log every...' time for if any

actually whats the best way to set it up altogether, graphs/custom settings etc

Baz · Aug 12, 2010, 20:33:00

it doesnt seem to be logging anything at the moment just getting a flat line at the 'zero' figure on the graphs

Rik · Aug 13, 2010, 10:31:42

Set it up with a max on the Y axis of 1db above your normal noise margin, and -2db as your min. Read every 30 seconds. What you're looking for in the graph is spikes of noise, which will cause the noise margin to fall, Baz, ie if the graph dips, noise has risen.

Baz · Aug 13, 2010, 14:08:24

it seemed to sort it self out after a bit so I ran it over night with the default settings apart from changed it to log every 3mins.got this log this morn, its a bit long sorry........in fact its very long

Rik · Aug 13, 2010, 15:35:10

Nothing obvious there, Baz. If it keeps happening, you'll need to talk to support.

They will ask you to plug the router into the test socket using a new filter, to remove all other devices from the line, eg phones, Sky boxes, and if neither of those work, to try a spare router. If you have to call, therefore, it will be worth doing that first.

Rik · Aug 13, 2010, 15:43:50

Baz, I've checked with support. They confirm the Wednesday/Thursday overnight disconnection, and you had one midnight Thursday/Friday, but they have no previous disconnection showing since May.

It would be worth, therefore, checking to see if there's a firmware upgrade for the router.

Baz · Aug 13, 2010, 18:29:28

thanks for that Rik and for the edit of the earlier post,just didnt see that schoolboy error

Interesting about no others since May as I posted this just back in July,was there nothing from then did they say?

Ive gone through all the tests with them before Rik and nothing is ever found

and I have the latest firmware

Rik · Aug 13, 2010, 18:33:14

They have May, then the recent ones, Baz. Possibly, clutching at straws, the drops are not making it past the radius servers to BT, but your line appears as rock-solid as is possible to IDNet.

Baz · Aug 13, 2010, 18:35:07

ok thanks Rik,will keep checking it