Very annoying problem

[psp83]

Hi,

I'm suffering from an annoying problem, Last night and tonight, from 10:15pm, Loading a web page is hit and miss. Its fine before 10:15pm as every page loads very fast but as soon as 10:15pm comes, websites take ages to load and then a random amount of minutes after the problem starts, websites start loading fast again, but then slows completely down a few minutes later and so on and so on. This lasted until the early hours of the morning last night.

Any suggestions what this can be? its not this computer as it happens on the one downstairs and also on my laptop and everything is fine before 10:15pm.

Regards,
Paul

[DorsetBoy]

There is clearly a problem somewhere,others are seeing this behaviour too.

Phone CS and see what they say.

I have this problem and am getting disconnects ,loss of synch,profile dropped and wild speed changes.

CS say it is my line and are on to BT.This has been going on since I migrated back, I certainly never saw this happen before,the line has been stable and synch unchanged since MAX arrived and that has been with 3 Isp's.

I gave up last night when my connection died at 21.00hrs.
Connection is back but cannot get the synch back where it should be.So wait and see time now.

[Lance]

I was using my connection between 10:00 and 10:30 last night, and didn't notice any slowdown at all. Perhaps it is a regional problem?

Edit: My exchange is north Essex

[siege2]

I Was using mine around that time, I had no problems.
Although regarding region's my Telephone exchange is Between Newcastle and Durham, But more over to the Sunderland side, I live on "inbetween" Tyne and Wear and Co Durham, about 1/2 mile diff :-) !!!!!!

[psp83]

I live in the south-west (wiltshire) this problem has only started since wednesday night, I dont suffer from slow speeds, high pings or disconnects/re-syncs when it happens, Last night when this happened i was getting over 5mb (when i could load a speed test website) with a 15ms ping. it just websites seem to refuse to load then after several minutes, the site(s) start loading and then stops at a #% of the page.

I will phone support in abit and see what they say, they know me by my name now since i have phoned them alot with problems since migration and i haven't been an idnet user for even a month yet lol 

[macshac]

Dont forget its half term.
Not only all the Kids but the experimenters on everything negative could be having an impact!!!!

[psp83]

Its that time of night again

#########################################################
################################### IDnet tracert ############

Tracing route to www.idnet.com [212.69.36.10]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     *        *       17 ms  telehouse-gw3-msdp.idnet.net [212.69.63.51]
  3   155 ms    17 ms     *     redbus-gw.idnet.net [212.69.63.1]
  4    17 ms    17 ms     *     www.idnet.net [212.69.36.10]
  5    18 ms    15 ms    16 ms  www.idnet.net [212.69.36.10]

Trace complete.


Tracing route to www.idnet.com [212.69.36.10]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    20 ms    15 ms    16 ms  telehouse-gw3-msdp.idnet.net [212.69.63.51]
  3    17 ms    16 ms    16 ms  redbus-gw.idnet.net [212.69.63.1]
  4    17 ms    15 ms    15 ms  www.idnet.net [212.69.36.10]

Trace complete.

Tracing route to www.idnet.com [212.69.36.10]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     *       16 ms     *     telehouse-gw3-msdp.idnet.net [212.69.63.51]
  3    17 ms     *       17 ms  redbus-gw.idnet.net [212.69.63.1]
  4     *       17 ms    18 ms  www.idnet.net [212.69.36.10]

Trace complete.

Tracing route to www.idnet.com [212.69.36.10]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    16 ms    17 ms    15 ms  telehouse-gw3-msdp.idnet.net [212.69.63.51]
  3     *       18 ms     *     redbus-gw.idnet.net [212.69.63.1]
  4     *        *       16 ms  www.idnet.net [212.69.36.10]

Trace complete.


Tracing route to www.idnet.com [212.69.36.10]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    15 ms    16 ms    18 ms  telehouse-gw3-msdp.idnet.net [212.69.63.51]
  3    16 ms    18 ms    16 ms  redbus-gw.idnet.net [212.69.63.1]
  4    16 ms    16 ms    15 ms  www.idnet.net [212.69.36.10]

Trace complete.

#########################################################
################################### BBC Tracert #############

Tracing route to www.bbc.net.uk [212.58.224.55]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     *       18 ms    19 ms  telehouse-gw3-msdp.idnet.net [212.69.63.51]
  3     *        *        *     Request timed out.
  4    16 ms    16 ms     *     212.58.238.129
  5     *       18 ms    16 ms  www9.thdo.bbc.co.uk [212.58.224.55]

Trace complete.

Tracing route to www.bbc.net.uk [212.58.224.55]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    16 ms    16 ms    16 ms  telehouse-gw3-msdp.idnet.net [212.69.63.51]
  3   139 ms    16 ms   224 ms  rt-lonap-a.thdo.bbc.co.uk [193.203.5.90]
  4    15 ms    16 ms    16 ms  212.58.238.129
  5    16 ms    16 ms    16 ms  www9.thdo.bbc.co.uk [212.58.224.55]

Trace complete.

Tracing route to www.bbc.net.uk [212.58.224.55]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    15 ms    18 ms    15 ms  telehouse-gw3-msdp.idnet.net [212.69.63.51]
  3    17 ms    15 ms    15 ms  rt-lonap-a.thdo.bbc.co.uk [193.203.5.90]
  4    16 ms    16 ms    16 ms  212.58.238.129
  5    17 ms    16 ms    15 ms  www9.thdo.bbc.co.uk [212.58.224.55]

Shows something is wrong..

[DorsetBoy]

Tracerts at 05.39hrs today.




tracert www.idnet.net

Tracing route to www.idnet.net [212.69.36.10]
over a maximum of 30 hops:

  1    36 ms    99 ms    99 ms  dsldevice.lan [192.168.1.254]
  2   381 ms   383 ms   380 ms  telehouse-gw3-msdp.idnet.net [212.69.63.51]
  3   382 ms   388 ms   382 ms  redbus-gw.idnet.net [212.69.63.1]
  4   376 ms   387 ms   376 ms  www.idnet.net [212.69.36.10]

Trace complete.

tracert www.idnetters.co.uk

Tracing route to www.idnetters.co.uk [212.69.36.101]
over a maximum of 30 hops:

  1    57 ms   100 ms    99 ms  dsldevice.lan [192.168.1.254]
  2   386 ms   377 ms   308 ms  telehouse-gw3-msdp.idnet.net [212.69.63.51]
  3   385 ms   383 ms   384 ms  redbus-gw.idnet.net [212.69.63.1]
  4   395 ms   383 ms   378 ms  hosting.idnet.net [212.69.36.101]

Trace complete.

tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.227.77]
over a maximum of 30 hops:

  1    99 ms    99 ms    99 ms  dsldevice.lan [192.168.1.254]
  2   383 ms   388 ms   378 ms  telehouse-gw3-msdp.idnet.net [212.69.63.51]
  3   388 ms   378 ms   382 ms  rt-lonap-a.thdo.bbc.co.uk [193.203.5.90]
  4   382 ms   379 ms   402 ms  212.58.238.129
  5   388 ms   378 ms   382 ms  212.58.238.145
  6   383 ms   376 ms   382 ms  www7.rbsov.bbc.co.uk [212.58.227.77]

Trace complete.


tracert www.dabs.com

Tracing route to www.dabs.com [194.70.94.152]
over a maximum of 30 hops:

  1    40 ms    99 ms    99 ms  dsldevice.lan [192.168.1.254]
  2   378 ms   380 ms   360 ms  telehouse-gw3-msdp.idnet.net [212.69.63.51]
  3   377 ms   383 ms   373 ms  w-s-1.lon1.arbinet.net [213.232.64.56]
  4   377 ms   388 ms   379 ms  Gi12-0.lon-wal-core-2.interoute.net [217.118.119.33]
  5   380 ms   376 ms   380 ms  Gi0-0.lon-002-inter-2.interoute.net [84.233.152.186]
  6   382 ms   374 ms   384 ms  194.74.65.61
  7   380 ms   380 ms   381 ms  core1-pos14-0.ealing.ukcore.bt.net [62.6.201.81]
  8   376 ms   388 ms   382 ms  core1-pos3-0.birmingham.ukcore.bt.net [62.6.204.209]
  9   381 ms   384 ms   383 ms  vhsaccess1-pos7-0.birmingham.fixed.bt.net [62.6.196.70]
10   393 ms   393 ms   386 ms  62.7.117.82
11   393 ms   388 ms   386 ms  www.dabs.com [194.70.94.152]

Trace complete.

05.39 hrs 040407

[psp83]

IDnet and BTw have done tests and can't find any problems..

I've also tried new cables and filters here with no luck. But as i stated on the phone, how can it be my side when its fine all day and happens every night at 10:15pm.

[Rik]

Have you checked your error count and noise margin? Do they change significantly at 10:15?

[Inactive]

Strangely, my connection dropped last night as well, at around 11.00 pm, it reconnected itself, but then dropped again requiring a reboot to connect again, never had a problem before, that I have noticed.

Is this all a coincidence?

[Rik]

I really don't know. My router locked up yesterday afternoon - didn't drop sync, just sat there sulking. My neighbour was having some work done on his line at the time, maybe it was a coincidence? Since I re-booted, my line has been more stable.

There seem to be isolated cases of problems dotted around the country. The only thing I can suggest is that anyone affected contacts support, so that they can build a picture of what is happening.

[Inactive]

Hopefully Simon will have read this thread, and look in to things.

It may well be just a coincidence.

[psp83]

Well i've been talking to IDnet support for the last few days and they've been talking with BT, They sent someone out to the exchange to do some "maintenance" when they originally said they couldn't find anything wrong, they also said my line should become more stable in a few days whatever that is meant to mean lol.

[Lance]

With BT it could mean anything! Good luck and keep updated!

[psp83]

Well last night was fine, no problems with loading sites! But i will see how it goes before i say its fixed 

*thinks if there anything else that could go wrong since i've had most problems* 

[Inactive]

Same here, mine has been fine since my post above.

[psp83]

Well i'm getting very slow speeds tonight 

Speed Down     1093.07 Kbps ( 1.1 Mbps )
Speed Up    378.29 Kbps ( 0.4 Mbps )

Fastest i've had out of 5 tests.

[Rik]

I've just run a couple of different tests, both bang on the mark for my profile. Not much comfort, I'm afraid. What do support say?

[Inactive]

My test of 5 minutes ago.

http://www.speedtest.net/result/110240791.png

All seems OK now.

[Gramps]

This was my test a few minutes ago (hope I've done it right)


]





Edit: Markup tidied...

[DAB Badboy]

Then I would suggest you have a problem ...

[DorsetBoy]

This was my test a few minutes ago (hope I've done it right)


][URL=http://www.speedtest.net][/url]

Nope that is 2 upload tests.

[Gramps]

Okay, I will try again.

][URL=http://www.speedtest.net][/url]

Nope, What am I doing wrong?

[DorsetBoy]

Now I have woken up a bit more...............that is actually 2 speedtests and does show that your download speed is very slow.

You should only be seeing one image and no text in your post.

Use the first link provided after your speedtest, [Forum link for most forums]click COPY and paste that directly into the message pane,you do not need to use the toolbar links as well (ie insert url or image).

[Gramps]

Thanks for that, I will give it another try.




Ah, success

[Rik]

Hi Gramps

I can't see your sync speed anywhere in the thread (which is not to say it isn't there ). Could you post d/s sync speed, attenuation and noise margin please. If possible, do a BT speed test, here and post back what your profile is.

Fwiw, I get this from Speedtest.net:



That's on a 2500 profile, sync is 3296, attenuation is 55db and noise margin is 9db. Interleaving is on.

[psp83]

Mine today is better.

Connection Speed = 6336 kbps
Line Attenuation = 40.0 db
Noise Margin = 13.2 db
Profile = 5500 kbps

[DorsetBoy]

I do think that the Speedtest.net results are extremely "suspect".

Take a look at the mileages that are quoted as distance to the London server.

Rik = 50 miles

Me = 50 miles

Gramps =150 miles

now take a look at where we all live................??

Wareham is a lot more than 50 miles away........
Scotland only 150? 

It also shows a ping time of 443ms for my connection

[Rik]

Though Speedtest.net got me right on distance, it isn't my first choice tester. If Gramps can get a BT result, we'll have a better idea of what's going on.

[Gramps]

Is this what you need?



Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 250 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  992 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 225 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.

[DorsetBoy]

That is the one!

Your connection is less than 1meg are you a long way from the exchange?

Even so your profile should be a lot higher,say @ 900kbps.
Are you turning your router off a lot or is the synch dropping out frequently?

[Rik]

Hi Gramps

Looking at that, I would agree with Dorset. Either you live a long way from the exchange or your connection has been dropping a lot, your profile should be at 500kbps for your current sync speed.

Do you have an NTE5 master socket? If so, can you try connecting at the test socket and see if your figures improve?

You might want to read this post on improving your internal wiring (which can bring ADSL to its knees). If you can post your noise margin and attenuation, that will give us a fuller picture of what might be happening. If you're not sure how to get these figures, there's a guide here.

[Gramps]

I am 3 mile from the exchange.
I am using a 330 modem connected to the BT adsl v1.0 socket via a long lead. if I connect directly into to the master socket I get the same results.
About 3 weeks ago I had the same problem and support arranged for a BT engineer to visit, typically when he came my speed had gone up to about 450kbps, He more or less said that speed was acceptable, he did fit the v1.0 socket but that made no difference.
Last Thursday my speed dropped again to 222kbps,I have emailed support and tried to phone but I understand they are closed till Tuesday.

I hope you can make sense of that.

[Rik]

Hi Gramps

The important thing about using the test socket and not the master socket is that it disconnects your internal wiring from the line, so if you have several extensions, these are all taken out of the equation and you will find out what the best possible performance of the line is.

If it improves, then your house wiring is almost certainly putting noise on the line, and you will need to consider whether you can improve things in any way. If the extension you are using is a long one of the 'flat' design sold by many DIY stores etc, this will not be helping your situation. Ideally, you want the wire between socket and modem to be as short as possible. This is where routers score, as you can have it adjacent to the master socket then run a long ethernet cable to the computer.

I appreciate that this is stating the obvious, but have you double checked that everything connected to your phone line is filtered, eg phone, Sky box, fax machine, analogue modem etc? Have you tried using a different filter(s)?

[DorsetBoy]

You should be able to receive a better service than this.

BT Exteneded Reach is supposed to deliver speeds up to and possibly beyond 1MB at a distance of over 6Kilometers.

I know people that are 3 miles out from an exchange that get 3.5MB

Can you get your line stats using this info from KITZ..............

KITZHOWTO

[Gramps]

Rik, When the BT engineer came I had my computer next to the master socket connected via a short lead, he did all his tests in that situation.
I have also removed the faceplate and plugged into the test socket, in all cases I get the same results as when I am connected via a long lead.
I have tried diagnostics on Dr Speedtouch, I get a red exclamation mark in the internet box with a message
"A Problem Is Detected To The Internet"

[DorsetBoy]

From memory Dr.Speedtouch should offer you a diagnostic process for assistance with this fault.

[Rik]

I've seen that red mark a lot from Dr Speedtouch, even when the connection is working fine. What attenuation and noise margin does the good Doctor report?

[Gramps]

Rik, He doesn't report anything.

[Rik]

You need to run "Diagnostics".

Right Click the icon in your system tray, then select Advanced > Write log to disk

Now open the log file in IE (its in .xml format so you may have to use IE to open it).
You should now be able to see your line stats amongst a lot of other information.

The stats you are looking for are:-

    ReceiveAttenuation_dB=
    ReceiveMargin_dB=
    SendAttenuation_dB=
    SendMargin_dB=

They're buried well down the long list of stuff it reports, so expect to scroll a bit.

[MoHux]

Quickie .... has Gramps downloaded the high-speed drivers for the frog?? 

[Rik]

Good question Mo. Gramps??

[DorsetBoy]

Quickie .... has Gramps downloaded the high-speed drivers for the frog?? 

A very good point MO!

So much easier if you have a router though.

[Gramps]

Hi, yes I have the latest drivers for my 330 modem. I am not very well up on the technical side of things but I tend to think that the problem lies with BT and the overhead lines, all the lines around here are overhead and exposed to the weather right up to my house, surely if I plug directly into the test socket and still get the slow speeds it must be a BT fault, BTW I have two computers and two modems (one for each computer)and I am getting the same results on both.

[Rik]

It's likely that it is a BT issue, but without knowing what figures you are getting, it's hard to give you specific advice. The attenuation will tell us a bit about the length and condition of your line, the noise margin will tell us how well it's performing. In addition, armed with those figures, we could see what sort of speeds you would get with a fixed-rate service.

[Adam]

Just for your information; the distance field on the Speedtest.net tester refers to the distance from IDNet's servers to the Speedtest.net servers. It does not, and can not, get the distance from you personally to the server.

[Rik]

Interesting, Adam. Why does it give people different distances then? You have me curious. I suppose Letchworth is about 40 miles from London? (MK is 50...)

[Adam]

The difference in distance is most likely because the user did not select the "London" server. The distance is an estimation, indicated by ~, so it may be that a distance of 45 miles is being rounded up. I live well over 50miles away from London, but it gives me the exact same distance (50 miles).

It's also important to note; they have no way to actually get your physical location, the only thing they can get is the registered location of the IP address block, which is obviously IDNet's address.

[Rik]

So, the distance they are reporting is based purely on the registered location for the IP block, it's not even down to some clever timing of the signal? How disappointing.

Thanks for the info.

[Adam]

I suspect using latency or timing would be a very bad way to gauge the distance as it is easily affected. Using latency for example would cause a user with interleaving to be reported with a much longer distance than a person without it, even if they were in the same area.

[Gramps]

Hi Rik, I don't seem to be able to find any reference to attenuation or noise margins, maybe it's because I'm just an old thicko 

[Gramps]

I have found something here,

WANCommonInterfaceConfig
DSLUptime= 828
ErrorredSeconds= 7
LossOfFraming= 7
LossOfLink= 1
LossOfSignal= 7
PhysicalLinkStatus= Up
ReceiveAttenuation_dB= 53
ReceiveMargin_dB= 12
RxOutputPower_dBm= 0
SendAttenuation_dB= 29
SendMargin_dB= 23
TotalBytesReceived= 38183956
TotalBytesSent= 24363782
TotalPacketsReceived= 101790
TotalPacketsSent= 101790
TxOutputPower_dBm= 0
Uptime= 828
ChannelMode= Interleaved
Layer1DownstreamMaxBitRate= 160000
Layer1UpstreamMaxBitRate= 448000
WANAccessType= DSL

[Rik]

I suspect using latency or timing would be a very bad way to gauge the distance as it is easily affected. Using latency for example would cause a user with interleaving to be reported with a much longer distance than a person without it, even if they were in the same area.

True, and I don't suppose it's possible to decide whether interleaving is on remotely?

[Adam]

True, and I don't suppose it's possible to decide whether interleaving is on remotely?

Nope, not unless you have access to BT data, which I doubt is possible. Even then I suspect it would require the user to supply information to find your BT profile.

[Rik]

ReceiveAttenuation_dB= 53
ReceiveMargin_dB= 12
SendAttenuation_dB= 29
SendMargin_dB= 23

The Doctor does hide its figures well, I'm afraid, Gramps. Congratulations on digging them out.

Your attenuation is 2db better than mine, your noise margin is high, which suggests to me that the line has been dropping, so the DLM software has stepped the target noise margin up to try and stabilise the line. Even so, your sync speed is appalling.

On those figures, you should certainly get a fixed-rate 1Mbps service, if you can't get stability with Max. However, with the noise problems resolved, you should be able to get to a profile of 3000kbps, throughput of around 2800kbps. The key is how to resolve the noise.

I don't think we can take you much further here. It looks like a line fault on the figures we have, but support can run tests on your line and see what is happening, while we are limited to looking at figures and trying to decide where things are going wrong. It's rather less precise I'm afraid.

One thing I ought to ask. You have two modems, you don't leave them both plugged in do you? That would be a big no no, and would certainly cause problems with the line.

[Rik]

Nope, not unless you have access to BT data, which I doubt is possible. Even then I suspect it would require the user to supply information to find your BT profile.

Ah well, I'll just have to leave my dreams in science fiction until they become science fact.

[Gramps]

Rik, I only have one modem connected at any one time depending on which PC I am using.
I would just like to thank you all for taking the time to assist me.

[Rik]

Hi Gramps

Just thought I'd better check as it was about the one thing left that I could think of.

I'm sorry we can't come up with an answer for you. Are there any industrial units near you which could be putting noise on the line through the mains?

[Gramps]

This is getting ridiculous, just come back on line and this is my speed now

[psp83]

Well the problem seems to be back. Wanted to do some late night work on a server so it didnt affect anything during peak times and i have to wait ages for sites to load. Getting weird tracerts aswell..

Tracing route to www.idnet.com [212.69.36.10]
over a maximum of 30 hops:

  1     <1 ms     <1 ms     <1 ms  192.168.0.1
  2    15 ms    15 ms     *     telehouse-gw3-msdp.idnet.net [212.69.63.51]
  3   233 ms     *       16 ms  redbus-gw.idnet.net [212.69.63.1]
  4     *       15 ms     *     www.idnet.net [212.69.36.10]
  5    16 ms    15 ms     *     www.idnet.net [212.69.36.10]
  6     *       16 ms     *     www.idnet.net [212.69.36.10]
  7    18 ms    16 ms     *     www.idnet.net [212.69.36.10]
  8     *       17 ms     *     www.idnet.net [212.69.36.10]
  9    16 ms    16 ms     *     www.idnet.net [212.69.36.10]
10    16 ms    15 ms    16 ms  www.idnet.net [212.69.36.10]

Trace complete.

Is support working today?

Regards,
Paul

[DorsetBoy]

Just for your information; the distance field on the Speedtest.net tester refers to the distance from IDNet's servers to the Speedtest.net servers. It does not, and can not, get the distance from you personally to the server.

Well Adam I beg to differ.
I would refer you to this page ............SPEEDTEST


and this is taken direct from their page..........................

Speedtest.net initially recommends a server based on what it thinks is the shortest physical distance between you and one of the servers. However, because the Internet does not operate in direct paths, this recommendation may not be ideal. To best utilize Speedtest.net, find the server that provides the fastest and most consistent results and set it as your preferred server.

...

In other words the distance shown is what the system "thinks" is your distance from the chosen server.

[DorsetBoy]

This is getting ridiculous, just come back on line and this is my speed now

Out of interest Gramps, how many times a day are you turning your modems on and off?

[Lance]

Is support working today?

Hi Paul,

Support won't be working today, but you could try giving a call just on the off chance that Simon or someone is in.

Lance

[Gramps]

Hi Devonboy.

Out of interest Gramps, how many times a day are you turning your modems on and off?

I would say 3 to 5 times a day.

[Rik]

Careful, Gramps, Devon and Dorset have distinct cultural differences.

3-5 times a day won't cause problems. Do avoid forcing more than nine re-syncs an hour though, 10 is the magic number at which DLM wakes up and takes an interest...

[Gramps]

Apologies to DorsetBoy for my mistake, another senior moment 

[Rik]

It's OK, Gramps - we, collectively, have a lot of those round here.

[DorsetBoy]

 

Shame you don't have a router,you could leave the connection running then.

I know they say no more than 10 synchs in an hour BUT I could not get the correct speeds when I first had Max and was switching on and off @5 times a day.I was advised to leave the router on and after 3 days my synch,profile and speeds really changed for the better.

A neighbour had the same,no way could he get above 2.5 meg,his router was on and off several times a day,since I told him to leave it on 24/7 he gets better speeds than I do

I wonder just how suitable a modem is when using MAX broadband, aside  from the lack of security you have so little control .

Gramps,if you can't get/borrow a router, could you leave your PC running for a few days to see if your line comes up to a better speed?

[psp83]

This is becoming a joke now, speed is under 150 Kbps today.

Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 5500 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  6336 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 107 kbps

I will see what support say on tuesday and see if they and BT can come up with a fix to my problems i seem to always have.

If not then i'll be thinking about migrating.

[Gramps]

This is becoming a joke now, speed is under 150 Kbps today.

Join the club, my current speed is 128 Kbps.

DorsetBoy, Thanks,I will try your suggestion and leave my PC on for a few days.

[DorsetBoy]

This is becoming a joke now, speed is under 150 Kbps today.

Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 5500 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  6336 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 107 kbps

I will see what support say on tuesday and see if they and BT can come up with a fix to my problems i seem to always have.

If not then i'll be thinking about migrating.

You do have a speed test which means BT will have to take action,it is well below there acceptable level.

[psp83]

Well my problems have been ongoing since migration and they haven't done anything that fixes it for good, they do stuff that only lasts a few days.

Dare i say it, Tiscali was much more reliable 

[Gilba]

PSP83

I have read back to some of your posts regarding your speed and packetlost issue. I am just wondering what your MTU is set as your don't say in any of your posts and as noone has brought it up yet that I could see.

I'm sure support must have brought it up but just wanted to double check.

[psp83]

I've tried 1500 and 1458..

I can't see its my end as i get a day or 2 with a great connection (after bt has done some work) then it all goes tits up again.

[Rik]

What package were you on with Tiscali, fixed-rate or Max? If work by BT improves the line for short periods, it may be that it isn't coping with Max and a fixed-rate package would be better for you.

[Gramps]

I am curious about a Fixed Rate Package, what is it?

[psp83]

What package were you on with Tiscali, fixed-rate or Max? If work by BT improves the line for short periods, it may be that it isn't coping with Max and a fixed-rate package would be better for you.

I was on Max Premium with Tiscali.. everything with IDnet is the same.. Same profile and roughly the same sync rate but just a faster upload with tiscali.

I just cant think what could be wrong and neither can support  it seems something has broken when i got migrated over and it cant be spotted!

[psp83]

I am curious about a Fixed Rate Package, what is it?

Fixed rate is where you get what it says.. So if you get a 2mb package you will get 2Mbps download. same as 1mb.. Max is upto 8mb, so the distance from the exchange and worse quality line then the slower the speed.

Example for me is,.
I live about 1 mile from the exchange. BT says i can get between 6mb and 8mb on my line.

[Gramps]

psp83, Thanks for the explanation.

[Rik]

It might be helpful to know, Gramps, that IDNet only do one fixed-rate package, Home 2000, which is up to 2Mbps. The actual rate you would get is dependent on BT rules. For you, that would be 1Mbps given your d/s attenuation, 53db. To get 2Mbps, you need a d/s attenuation of 43db or less.

[Rik]

I was on Max Premium with Tiscali.. everything with IDnet is the same.. Same profile and roughly the same sync rate but just a faster upload with tiscali.

I just cant think what could be wrong and neither can support  it seems something has broken when i got migrated over and it cant be spotted!

You moved from a premium package to a standard IPstream package. I wonder if something got 'lost in the translation'?

[psp83]

Got BT coming out tomorrow, so hopefully i'll have a reliable connection this week.

[Lance]

Lets hope so!!!!!!

[Rik]

Indeed. Toes firmly crossed here.

Keep us updated psp...

[Gramps]

I wonder if this is an all time low for broadband ?

09:10  -  11/04/07


Test1 comprises of Best Effort Test:  -provides background information.
IP profile for your line is - 135 kbps
DSL connection rate: 448 kbps(UP-STREAM) 1056 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 50 kbps

If you wish to discuss these results please contact your ISP.

[siege2]

saw your post gramps and got this ;

Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 5500 kbps
    DSL connection rate: 832 kbps(UP-STREAM)  8096 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 228 kbps

ouch

PS I now download between 1 AM to 8 AM, If I download anything that is :-)

[DorsetBoy]

Well Adam I beg to differ.
I would refer you to this page ............SPEEDTEST


and this is taken direct from their page..........................

Speedtest.net initially recommends a server based on what it thinks is the shortest physical distance between you and one of the servers. However, because the Internet does not operate in direct paths, this recommendation may not be ideal. To best utilize Speedtest.net, find the server that provides the fastest and most consistent results and set it as your preferred server.

...

In other words the distance shown is what the system "thinks" is your distance from the chosen server.

Having done some more reading at Speedtest.net,there is an explanation in their FAQ section as to how they find the distances they display.

     SpeedtestFAQs


I borrowed this from those pages...........................


How does Speedtest.net know where I am?

Your location is determined based on your IP address. Speedtest.net uses GeoIP databases from MaxMind to position you on the map

and determine your closest server. You can learn more about the MaxMind GeoIP databases here.
Back to top
Why does Speedtest.net think I am somewhere that I am not?

While the information in MaxMind's GeoIP databases is very accurate, it is not perfect. You can see exactly where they think you

are here. The data is updated monthly, so there is always a chance that an inaccurate record gets corrected next month.
Back to top
How is the distance between me and the testing server calculated?

Mathemagics! We use some fancy geometry to measure the distance between two points on a sphere. One point is the latitude and

longitude of the server while the other is you.
Back to top
Why does network distance to a server affect throughput?

You have likely noticed that downloading from a local server location is faster than a distant one. This is because the TCP window

(and therefore HTTP transfers) is not optimized for the increased latency that comes from an increase in distance.
Back to top

[psp83]

I wonder if this is an all time low for broadband ?

09:10  -  11/04/07


Test1 comprises of Best Effort Test:  -provides background information.
IP profile for your line is - 135 kbps
DSL connection rate: 448 kbps(UP-STREAM) 1056 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 50 kbps

If you wish to discuss these results please contact your ISP.

Nah, i've beaten that. i've actually had 0 kbps throughput on a 5500 kbps profile.

[psp83]

Keep us updated psp...

Well BT messed up again. IDnet booked the slot for this morning..

1pm came, phoned up IDnet, they contacted BT, BT said someone would be out.
IDnet tells me to phone them back by middle afternoon if no one has been out, so i phoned back.
BT tells IDnet that there was a system error when they booked the slot and an engineer wont be out.

What makes me think BT is lieing?

But, Last night when i got home, I had several disconnections, I checked my router stats and found out i had a much faster sync rate and my default noise margin was dropped to 12 from 15. I rebooted the router and my connection has been ok since..

So looks like BT did something when they've been saying that they can't find anything wrong.

*big sigh*

-Paul

[Lance]

So looks like BT did something when they've been saying that they can't find anything wrong.

A few others have suspected the same thing recently.

Lets hope your connection holds steady this time!

[Rik]

So looks like BT did something when they've been saying that they can't find anything wrong.

Working with BT is a bit like having your car serviced, Paul. You put your faith in them to do the job and have little way to check that they have (OK, not the best of analogies...). Hopefully someone found something they'd rather not admit to having got wrong, and your service will now work properly.

[psp83]

Well it seems like my connection doesnt like weekends.

Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 5500 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  6656 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 903 kbps

Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 5500 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  6656 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 504 kbps

[psp83]

Getting slower

Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 5500 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  6656 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 292 kbps

[Rik]

My profile has been dropped by yesterday's fun and games.

    IP profile for your line is - 2000 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  2752 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 1875 kbps

[psp83]

This is becoming a real pain in the a**e

Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 5500 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  6656 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 64 kbps

Its about time BT did something that lasted more than a few days!

Going to be sending all my logs to idnet on monday and also phone them to get them onto BT to finally get this fixed or BT can face invoices for lose of money.

I'm not letting this drop now. Something has to be going wrong somewhere to give me cr*p speed all day when its been fine since wednesday.. It seems to always re-appear on weekends

[psp83]

see my post here > http://www.idnetters.co.uk/forums/index.php/topic,2228.0.html

[Gramps]

If it's any consolation you are not alone 

09:29  -  15/04/07


Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 135 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  896 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 116 kbps