Very annoying problem

[Rik]

What package were you on with Tiscali, fixed-rate or Max? If work by BT improves the line for short periods, it may be that it isn't coping with Max and a fixed-rate package would be better for you.

[Gramps]

I am curious about a Fixed Rate Package, what is it?

[psp83]

What package were you on with Tiscali, fixed-rate or Max? If work by BT improves the line for short periods, it may be that it isn't coping with Max and a fixed-rate package would be better for you.

I was on Max Premium with Tiscali.. everything with IDnet is the same.. Same profile and roughly the same sync rate but just a faster upload with tiscali.

I just cant think what could be wrong and neither can support  it seems something has broken when i got migrated over and it cant be spotted!

[psp83]

I am curious about a Fixed Rate Package, what is it?

Fixed rate is where you get what it says.. So if you get a 2mb package you will get 2Mbps download. same as 1mb.. Max is upto 8mb, so the distance from the exchange and worse quality line then the slower the speed.

Example for me is,.
I live about 1 mile from the exchange. BT says i can get between 6mb and 8mb on my line.

[Gramps]

psp83, Thanks for the explanation.

[Rik]

It might be helpful to know, Gramps, that IDNet only do one fixed-rate package, Home 2000, which is up to 2Mbps. The actual rate you would get is dependent on BT rules. For you, that would be 1Mbps given your d/s attenuation, 53db. To get 2Mbps, you need a d/s attenuation of 43db or less.

[Rik]

I was on Max Premium with Tiscali.. everything with IDnet is the same.. Same profile and roughly the same sync rate but just a faster upload with tiscali.

I just cant think what could be wrong and neither can support  it seems something has broken when i got migrated over and it cant be spotted!

You moved from a premium package to a standard IPstream package. I wonder if something got 'lost in the translation'?

[psp83]

Got BT coming out tomorrow, so hopefully i'll have a reliable connection this week.

[Lance]

Lets hope so!!!!!!

[Rik]

Indeed. Toes firmly crossed here.

Keep us updated psp...

[Gramps]

I wonder if this is an all time low for broadband ?

09:10  -  11/04/07


Test1 comprises of Best Effort Test:  -provides background information.
IP profile for your line is - 135 kbps
DSL connection rate: 448 kbps(UP-STREAM) 1056 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 50 kbps

If you wish to discuss these results please contact your ISP.

[siege2]

saw your post gramps and got this ;

Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 5500 kbps
    DSL connection rate: 832 kbps(UP-STREAM)  8096 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 228 kbps

ouch

PS I now download between 1 AM to 8 AM, If I download anything that is :-)

[DorsetBoy]

Well Adam I beg to differ.
I would refer you to this page ............SPEEDTEST


and this is taken direct from their page..........................

Speedtest.net initially recommends a server based on what it thinks is the shortest physical distance between you and one of the servers. However, because the Internet does not operate in direct paths, this recommendation may not be ideal. To best utilize Speedtest.net, find the server that provides the fastest and most consistent results and set it as your preferred server.

...

In other words the distance shown is what the system "thinks" is your distance from the chosen server.

Having done some more reading at Speedtest.net,there is an explanation in their FAQ section as to how they find the distances they display.

     SpeedtestFAQs


I borrowed this from those pages...........................


How does Speedtest.net know where I am?

Your location is determined based on your IP address. Speedtest.net uses GeoIP databases from MaxMind to position you on the map

and determine your closest server. You can learn more about the MaxMind GeoIP databases here.
Back to top
Why does Speedtest.net think I am somewhere that I am not?

While the information in MaxMind's GeoIP databases is very accurate, it is not perfect. You can see exactly where they think you

are here. The data is updated monthly, so there is always a chance that an inaccurate record gets corrected next month.
Back to top
How is the distance between me and the testing server calculated?

Mathemagics! We use some fancy geometry to measure the distance between two points on a sphere. One point is the latitude and

longitude of the server while the other is you.
Back to top
Why does network distance to a server affect throughput?

You have likely noticed that downloading from a local server location is faster than a distant one. This is because the TCP window

(and therefore HTTP transfers) is not optimized for the increased latency that comes from an increase in distance.
Back to top

[psp83]

I wonder if this is an all time low for broadband ?

09:10  -  11/04/07


Test1 comprises of Best Effort Test:  -provides background information.
IP profile for your line is - 135 kbps
DSL connection rate: 448 kbps(UP-STREAM) 1056 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 50 kbps

If you wish to discuss these results please contact your ISP.

Nah, i've beaten that. i've actually had 0 kbps throughput on a 5500 kbps profile.

[psp83]

Keep us updated psp...

Well BT messed up again. IDnet booked the slot for this morning..

1pm came, phoned up IDnet, they contacted BT, BT said someone would be out.
IDnet tells me to phone them back by middle afternoon if no one has been out, so i phoned back.
BT tells IDnet that there was a system error when they booked the slot and an engineer wont be out.

What makes me think BT is lieing?

But, Last night when i got home, I had several disconnections, I checked my router stats and found out i had a much faster sync rate and my default noise margin was dropped to 12 from 15. I rebooted the router and my connection has been ok since..

So looks like BT did something when they've been saying that they can't find anything wrong.

*big sigh*

-Paul

[Lance]

So looks like BT did something when they've been saying that they can't find anything wrong.

A few others have suspected the same thing recently.

Lets hope your connection holds steady this time!

[Rik]

So looks like BT did something when they've been saying that they can't find anything wrong.

Working with BT is a bit like having your car serviced, Paul. You put your faith in them to do the job and have little way to check that they have (OK, not the best of analogies...). Hopefully someone found something they'd rather not admit to having got wrong, and your service will now work properly.

[psp83]

Well it seems like my connection doesnt like weekends.

Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 5500 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  6656 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 903 kbps

Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 5500 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  6656 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 504 kbps

[psp83]

Getting slower

Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 5500 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  6656 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 292 kbps

[Rik]

My profile has been dropped by yesterday's fun and games.

    IP profile for your line is - 2000 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  2752 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 1875 kbps

[psp83]

This is becoming a real pain in the a**e

Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 5500 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  6656 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 64 kbps

Its about time BT did something that lasted more than a few days!

Going to be sending all my logs to idnet on monday and also phone them to get them onto BT to finally get this fixed or BT can face invoices for lose of money.

I'm not letting this drop now. Something has to be going wrong somewhere to give me cr*p speed all day when its been fine since wednesday.. It seems to always re-appear on weekends

[psp83]

see my post here > http://www.idnetters.co.uk/forums/index.php/topic,2228.0.html

[Gramps]

If it's any consolation you are not alone 

09:29  -  15/04/07


Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 135 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  896 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 116 kbps