MAC from Demon

MrTreacle · Jul 21, 2010, 19:32:20

Hello everyone,

I hope to move from Demon to IDNet in the next few weeks. I asked Demon for a MAC, but I've not heard anything yet, despite being promised one in 48 hours.

Any suggestions as to how to escalate things if they continue to ignore me?

Many thanks

Steve · Jul 21, 2010, 19:37:24

They have to supply one within 5 working days,otherwise threaten them with Ofcom

Rik · Jul 21, 2010, 19:37:32

They have to issue you with one in five working days, Kevin, so if they play up, mention complaining to Ofcom. A migration usually takes a further five days to be made.

Glenn · Jul 21, 2010, 20:03:34

Kevin

MrTreacle · Jul 21, 2010, 20:06:16

Many thanks, much appreciated. Will keep on trying.

*edit: The MAC has now arrived, and I've signed up for IdNet.

Simon · Jul 21, 2010, 22:45:28

Good move!

Tacitus · Jul 22, 2010, 07:53:08

Quote from: Simon on Jul 21, 2010, 22:45:28
Good move!

Yes, I doubt you'll be disappointed. I left Demon 12 months ago and I've never regretted it

One thing you will notice is that if you do need to call support, the phone is generally answered within 3 rings, they're friendly and above all, know what they're talking about.

Rik · Jul 22, 2010, 09:53:52

Good move, Kevin, I'm sure you won't regret it.

cavillas · Jul 22, 2010, 15:42:04

Quote from: Tacitus on Jul 22, 2010, 07:53:08
Yes, I doubt you'll be disappointed. I left Demon 12 months ago and I've never regretted it

One thing you will notice is that if you do need to call support, the phone is generally answered within 3 rings, they're friendly and above all, know what they're talking about.

Unless they are partaking of tea and biscuits when it might be 4 rings.

Edit: Quote markup sorted

pctech · Jul 22, 2010, 18:44:47

I looked at moving to Demon some time ago as a friend of mine has been a customer since the company started and runs his business site on their services too

However I picked up the phone to the sales line to check a couple of things and got put through to an Indian call centre so I didn't bother proceeding.

MrTreacle · Jul 23, 2010, 08:57:25

It was Demon's customer "service" that has sent me scurrying to IDNET. It was like speaking to a badly programmed artificial intelligence which was being rapidly toggled between the "dishonest" and "incompetent" settings.

First experience of IDNET customer support was great.

Tacitus · Jul 23, 2010, 09:20:04

Quote from: MrTreacle on Jul 23, 2010, 08:57:25
It was Demon's customer "service" that has sent me scurrying to IDNET. ...

In the end that's what got to me. I was with Demon since the days of dialup but sadly they gradually went down hill and tech support became a lottery. Sometimes you got someone who obviously knew their stuff and was helpful; other times you got a standard script monkey.

Twelve months ago I gave up, asked for my MAC and was passed to retentions who offered a 'special price' just for me as a longstanding customer. They forgot to mention that the only way I would get the 'special' price was to sign for a 24 month contract...... Needless to say, even though it was (just) cheaper than iDNet I declined and have never regretted it.

I have to say Demon's broadband was reliable with few outages, possibly because they are part of C & W who have a more extensive network with greater resilience. That said, I've not found iDNet's reliability to be a problem, although their reliance on BT is a handicap at times.

Doubt you'll be disappointed and this Forum is always here to help if you do find any problems.

exxos · Jul 28, 2010, 09:34:46

make sure you block demon from billing you. When I left some years ago they signed me up for the most expensive contract (twice) and when I refused to pay it they tried to take me to court over it. The entire epic dragged on for 6 months. Demon is the correct name for them thats for sure. From talking to other people they seem to do that as the norm too.