Noisy line that BT are taking ages to resolve

[Bill]

The DPA is a valuable piece of legislation, but (in essence) if it doesn't concern personal data relating to an identifiable living person then it isn't applicable. And it often isn't even when it does!

It makes my blood boil at times to see the ways it's misused or misquoted... if I'd typed what my original thoughts were, it would have been my last post for a while

[coreservers]

When I 1st moved across I had mucho troubles with BT, and was offline for 2 weeks... I personally emailled dan moss and ian livingstone at BT.... it got resolved.
I've pm'ed you an email address to try.

[Rik]

Utter rubbish. Planning applications and the like aren't confidential.

The DPA is used as a shield for all sorts of cases these days, in 99% of them it's not applicable.

True. OTOH, handing out information without going through the proper procedures could be a disciplinary issue.

[cavillas]

True. OTOH, handing out information without going through the proper procedures could be a disciplinary issue.

That's what I meant.

[Rik]

I'm just here to translate, Alf.

[Lance]

True. OTOH, handing out information without going through the proper procedures could be a disciplinary issue.

True, an FOI request could have been made but the council would have taken 20 days to reply most likely.

[NoisyLions]

True. OTOH, handing out information without going through the proper procedures could be a disciplinary issue.

That'll be two disciplinary procedures then against 'high ups' in the planning department, as it was they who gave the information to my mother's friend.

I honestly can't see a problem, all my mother's friend asked was whether BT had applied for traffic management on a stretch of road for BT to repair a fault. Not really a big deal, especially as it seems to be the case that no such application had apparently been made by BT, despite BT telling IDNet otherwise. So who is in the wrong - my mother's friend, the people that gave her the information, or perhaps BT for dragging their heels and allegedly giving incorrect info to IDNet?

Remember, I'm only going on what I've been told - I've emailed (and telephoned) IDNet a few times on this issue and each time they have informed me that BT told them that they (BT) have applied for planning permission to the council for traffic management and the like, yet my mother's friend got a different story from the highways department within the council.

[Rik]

We can't say who's right - I was merely commenting on the fact that the information wouldn't fall under the DPA, but a 'backdoor' request for it could result in disciplinary charges against those who supplied it.

[NoisyLions]

That's okay, I'm just befuddled by the whole thing to be honest.

Thanks for all of your help so far.