Brightview complain about Watchdog survey

[Rik]

Brightview has complained about the BBC's Watchdog survey of ISP satisfaction. Though not directly relating to us here on IDNet, the story can be found on ThinkBroadband.

What interested me most was the final paragraph from the TB team:

"Our own ratings from the last year do show an overall decrease in the customer service aspect across the board, with a few exceptions: Be with a 16 point rise between February 2006 and February 2007, IDNET a 2 point increase, Madasfish 2 points, Mistral 5 points, Newnet 1 point. The average in terms of customer service across thirty two providers in this period dropped from 58.1% to 49.5%."