Web pages

BAP · Aug 14, 2010, 13:43:19

Web pages!

Intermittent Loss of web pages, but router still showing a connection!
Has happened 3 times in the past 48Hrs. does this for a few minutes, back after a reboot
Could be BT Exchange!!, or my Router, can't get hold of support till Monday.

Rik · Aug 14, 2010, 15:02:24

What is your router log showing, a loss of sync, or a loss of PPP?

Are you on any of these exchanges:

012145 01245 01323 01342 01424
01435 01474 01493 01580 01634
01707 01732 01795 01825 01892
01992 0203022 0203055 0203069 0203076
0203115 0203155 0203177 0203182 0203184
0203186 0203202 0203206 0203211 0203221
0203222 0203224 0203229 0203231 0203232
0203234 0203240 0203247 0203249 0203262
0203263 0203267 0203268 0203487 0207001
0207005 0207012 0207021 0207033 0207062
0207064 0207068 0207093 0207095 0207159
0207168 0207202 0207207 0207209 0207213
0207222 0207223 0207228 0207231 0207232
0207233 0207236 0207237 0207241 0207248
0207249 0207252 0207254 0207256 0207259
0207261 0207263 0207266 0207272 0207274
0207275 0207277 0207281 0207286 0207289
0207326 0207329 02 07332 0207346 0207349
0207350 0207351 0207352 0207354 0207358
0207366 0207376 0207394 0207401 0207460
0207469 0207489 0207498 0207501 0207502
0207503 0207510 0207515 0207517 0207519
0207531 0207536 0207537 0207538 0207561
0207564 0207565 0207585 0207592 0207593
0207607 0207609 0207613 0207619 0207620
0207622 0207627 0207630 0207633 0207635
0207639 0207640 0207642 0207652 0207684
0207686 0207687 0207690 0207697 0207700
0207701 0207703 0207704 0207708 0207719
0207720 0207729 0207730 0207732 0207733
0207737 0207738 0207739 0207740 0207749
0207751 0207771 0207787 0207795 0207801
0207803 0207812 0207819 0207821 0207823
0207824 0207828 0207834 0207854 0207881
0207901 0207922 0207923 0207924 0207928
0207931 0207932 0207967 0207976 0207978
0207987 0208141 0208177 0208208 0208211
0208216 0208222 0208245 0208257 0208275
0208281 0208292 0208343 0208344 0208345
0208346 0208349 0208350 0208351 0208352
0208361 0208362 0208364 0208365 0208368
0208371 0208372 0208373 0208374 0208376
0208440 0208441 0208442 0208444 0208447
0208449 0208450 0208452 0208470 0208471
0208472 0208475 0208482 0208488 0208503
0208510 0208525 0208533 0208548 0208552
0208576 0208586 0208632 0208735
0208742 0208743 0208746 0208749 0208762
0208803 0208807 0208811 0208815 0208821
0208826 0208829 0208830 0208880 0208881
0208882 0208883 0208884 0208886 0208887
0208888 0208889 0208920 0208922 0208925
0208926 0208932 0208967 0208980 0208981
0208983 0208985 0208986
0208986

BAP · Aug 14, 2010, 15:20:26

I am 01983
Router as at time loss of web pages.
ADSL Firmware Version    A2pB023k.d20k_rc2
Modem Status    Connected
DownStream Connection Speed    6656 kbps
UpStream Connection Speed    1048 kbps
VPI    0
VCI    38
Brian

Rik · Aug 14, 2010, 15:27:01

Looks like a PPP or stale session problem, Brian. Is there no error log in the router? Can you ping or tracert the sites at the time.

BAP · Aug 14, 2010, 16:06:13

Hi
I left the router off last night as I lost web pages around 10pm.
Started the router this morning. lost web pages around 1pm
Logs form about 10am today, then done a reboot.

Logs, if you can sort them out!

Sat, 2000-01-01 00:00:09 - DHCP server started Sat, 2000-01-01 00:00:55 - DHCP server received REQUEST from 00:1F:C6:09:38:C4 Sat, 2000-01-01 00:01:01 - Initialize LCP.
Sat, 2000-01-01 00:01:01 - LCP is allowed to come up.
Sat, 2000-01-01 00:01:01 - CHAP authentication success Sat, 2000-01-01 00:01:09 - Send out NTP request to time-g.netgear.com Sat, 2010-08-14 07:12:23 - Receive NTP Reply from time-g.netgear.com Sat, 2010-08-14 07:17:45 - Administrator login failure - IP:192.168.0.2 Sat, 2010-08-14 07:17:46 - Administrator admin login successful - IP:192.168.0.2 Sat, 2010-08-14 08:11:13 - Router start up Sat, 2010-08-14 07:47:58 - Administrator login failure - IP:192.168.0.2 Sat, 2010-08-14 07:48:00 - Administrator admin login successful - IP:192.168.0.2 Sat, 2010-08-14 08:06:27 - DHCP server received REQUEST from 00:25:AE:85:0E:63 Sat, 2010-08-14 08:15:42 - DHCP server received REQUEST from 00:25:AE:85:0E:63 Sat, 2010-08-14 08:50:16 - DHCP server received REQUEST from 00:1F:C6:09:38:C4 Sat, 2010-08-14 08:50:36 - Administrator login failure - IP:192.168.0.2 Sat, 2010-08-14 08:50:38 - Administrator admin login successful - IP:192.168.0.2 Sat, 2010-08-14 09:58:27 - DHCP server received REQUEST from 00:25:AE:85:0E:63 Sat, 2010-08-14 09:58:54 - [UPnP set event:Xbox] from source 192.168.0.3 Sat, 2010-08-14 09:59:35 - DHCP server received REQUEST from 00:25:AE:8C:1D:56 Sat, 2010-08-14 09:59:40 - [UPnP set event:Xbox] from source 192.168.0.4
Brian

Rik · Aug 14, 2010, 16:09:19

Any reason for all the admin login failures? Have you tried the router at the test socket, assuming you hve one?

BAP · Aug 14, 2010, 16:11:00

Seems to do this with FireFox.
Ok with IE8, strange!!
Nope
Just tried IE8.

Sat, 2010-08-14 16:11:34 - Administrator login failure -
Sat, 2010-08-14 16:11:34 - Administrator admin login successful -
Sat, 2010-08-14 16:11:51 - Administrator login failure -
Sat, 2010-08-14 16:11:53 - Administrator admin login successful -

Rik · Aug 14, 2010, 16:12:54

Netgears seem to prefer to talk to IE, only ever attempt a firmware update that way. Do the page losses occur in IE too? Can you ping the sites at the time?

BAP · Aug 14, 2010, 16:40:18

Quote from: Rik on Aug 14, 2010, 16:12:54
Netgears seem to prefer to talk to IE, only ever attempt a firmware update that way. Do the page losses occur in IE too? Can you ping the sites at the time?

Just did a firmware upgrade. I have a Netgear DGND3300V2.
Can't understand the Administrator login failure bit!!!
Administrator admin login successful -
Administrator login failure -
Administrator admin login successful
Done this with my old Netgear GT!

Rik · Aug 14, 2010, 16:41:51

Do you enter the login manually each time? Can you ping the sites when they won't load?

BAP · Aug 14, 2010, 16:43:43

Will do.

Brian

Gary · Aug 15, 2010, 09:08:18

I have the same router, the firmware can be upgraded wirelessly now Rik, the new Netgears are set to work with Firefox without an issue as well, and check for their own firmware updates on log in. It may be worth resetting the router by pressing the reset button in the back for 30 seconds and seeing if that helps, after making sure you have your log in info.

Rik · Aug 15, 2010, 11:18:15

Thanks, Gary.

wecpcs · Aug 15, 2010, 12:29:39

Quote from: Gary on Aug 15, 2010, 09:08:18
I have the same router, the firmware can be upgraded wirelessly now Rik, the new Netgears are set to work with Firefox without an issue as well, and check for their own firmware updates on log in. It may be worth resetting the router by pressing the reset button in the back for 30 seconds and seeing if that helps, after making sure you have your log in info.

I also have the same router with the latest firmware and it works with fine with Firefox, but every time I log into the router I also do get the Administrator login failure and then the Administrator admin login successful, but without any loss of connection.

Colin

Gary · Aug 15, 2010, 20:05:20

Quote from: wecpcs on Aug 15, 2010, 12:29:39
I also have the same router with the latest firmware and it works with fine with Firefox, but every time I log into the router I also do get the Administrator login failure and then the Administrator admin login successful, but without any loss of connection.

Colin

Not having that issue here, maybe reinstall the firmware and reset the router, its generally worth resetting after an update anyway.

BAP · Aug 16, 2010, 07:52:33

Quote from: wecpcs on Aug 15, 2010, 12:29:39
I also have the same router with the latest firmware and it works with fine with Firefox, but every time I log into the router I also do get the Administrator login failure and then the Administrator admin login successful, but without any loss of connection.

Colin

Just sent a ticket to Netgear Re/Administrator login failure to see what they say!.
Will not hold my breath though, Netgear support isn't the best.

Brian

Gary · Aug 16, 2010, 08:37:24

Quote from: BAP on Aug 16, 2010, 07:52:33
Just sent a ticket to Netgear Re/Administrator login failure to see what they say!.
Will not hold my breath though, Netgear support isn't the best.

Brian

When you log in does it say N300 or Rangemax adsl2+ router? When I first upgraded it still said Rangemax, so I uploaded the firmware again and now it says N300, as it should. I have tried to replicate the sign in issue but with no luck, mine works as it should

pctech · Aug 16, 2010, 10:46:03

Prob best to press and hold the reset switch until power flashes red, this will have erased firewall rules, your password and any specific configs but it'll restore your access.

Unfortunately as you say, Netgear routers are good but their support is hopeless and if you cant get into the admin config pages they cant do much anyway as you cant telnet into Netgear firmware.

wecpcs · Aug 16, 2010, 19:38:12

Quote from: Gary on Aug 15, 2010, 20:05:20
Not having that issue here, maybe reinstall the firmware and reset the router, its generally worth resetting after an update anyway.

I did reset it after installing the update as advised quite some time ago, but as it causes me no other problems whatsoever, I will leave well enough alone, especially as my internet connection is superb.

Colin

pctech · Aug 16, 2010, 20:35:25

I've had similar issues with random pages being blocked which the ISP I used at the time could not replicate even if they logged onto their network using my ADSL profile.

Out of desparation I tried a reset as it was blocking sites such as my bank and sites I needed to log in to in order to pay bills.

BAP · Aug 17, 2010, 08:22:29

Quote from: Gary on Aug 16, 2010, 08:37:24
When you log in does it say N300 or Rangemax adsl2+ router? When I first upgraded it still said Rangemax, so I uploaded the firmware again and now it says N300, as it should. I have tried to replicate the sign in issue but with no luck, mine works as it should

Yes it says N300 or Rangemax adsl2+ router..
Had a reply from Netgear giving the usual instructions.
Still didn't work. Funny thing though it did the same with a Netgear DG834Gv5.
Could it be Windows 7 I wonder!

From Netgear support.

1. Open the browser (Internet Explorer).
2. Click on tools on the top and go Internet options.
3. On the "General" tab click on delete cookies and delete all the cookies, then click on delete files and delete all the temporary Internet files.
4. Click on "Connections" tab on the top.
5. Delete all the dial up connections on the list.
6. The option "Never Dial A Connection" should be grayed out, apply.
7. Click on the button for "LAN SETUP" and make sure that nothing is checked there.
8. Click on Ok and click on "Advanced tab on the top".
9. Click on the button says "Restore Defaults or restore advanced settings".
10. Click on apply and Ok
11. Click on 'file' at the top and make sure 'work offline is unchecked' and close the Internet explorer.