Any problems?

[psp83]

I'm not having any problems myself but my friend is.

Is the problem from yesterday fixed yet?

Our area code is not on the list thou but I know that means bugger all with BT 

[Rik]

Which one was that, Paul?

[psp83]

This one on the status page.

2010-08-13 16:41: BT Wholesale - Broadband Incident Report

Detected Date: 13/08/2010 Detected Time: 16:10
Start Date: 13/08/2010 Start Time: 16:06
Anticipated Clear Date: 13/08/2010 Anticipated Clear Time: 18:06

Incident Headline: : FARADAY NODE 08004 : PARTIAL DEGRADED SERVICE

Incident Details: At the moment some Broadband End Users may be experiencing a loss of Broadband service.

Progress Details: Engineers are making progress towards full restoration of Service.

It is likely your Broadband End Users are experiencing one or more of the following:
Throughput related issues
Intermittent loss of synchronisation
Packet loss

Further updates will be provided as soon as possible.
Dialling Codes Affected: 0208740
012145   01245   01323   01342   01424
01435   01474   01493   01580   01634
01707   01732   01795   01825   01892
01992   0203022   0203055   0203069   0203076
0203115   0203155   0203177   0203182   0203184
0203186   0203202   0203206   0203211   0203221
0203222   0203224   0203229   0203231   0203232
0203234   0203240   0203247   0203249   0203262
0203263   0203267   0203268   0203487   0207001
0207005   0207012   0207021   0207033   0207062
0207064   0207068   0207093   0207095   0207159
0207168   0207202   0207207   0207209   0207213
0207222   0207223   0207228   0207231   0207232
0207233   0207236   0207237   0207241   0207248
0207249   0207252   0207254   0207256   0207259
0207261   0207263   0207266   0207272   0207274
0207275   0207277   0207281   0207286   0207289
0207326   0207329   02 07332   0207346   0207349
0207350   0207351   0207352   0207354   0207358
0207366   0207376   0207394   0207401   0207460
0207469   0207489   0207498   0207501   0207502
0207503   0207510   0207515   0207517   0207519
0207531   0207536   0207537   0207538   0207561
0207564   0207565   0207585   0207592   0207593
0207607   0207609   0207613   0207619   0207620
0207622   0207627   0207630   0207633   0207635
0207639   0207640   0207642   0207652   0207684
0207686   0207687   0207690   0207697   0207700
0207701   0207703   0207704   0207708   0207719
0207720   0207729   0207730   0207732   0207733
0207737   0207738   0207739   0207740   0207749
0207751   0207771   0207787   0207795   0207801
0207803   0207812   0207819   0207821   0207823
0207824   0207828   0207834   0207854   0207881
0207901   0207922   0207923   0207924   0207928
0207931   0207932   0207967   0207976   0207978
0207987   0208141   0208177   0208208   0208211
0208216   0208222   0208245   0208257   0208275
0208281   0208292   0208343   0208344   0208345
0208346   0208349   0208350   0208351   0208352
0208361   0208362   0208364   0208365   0208368
0208371   0208372   0208373   0208374   0208376
0208440   0208441   0208442   0208444   0208447
0208449   0208450   0208452   0208470   0208471
0208472   0208475   0208482   0208488   0208503
0208510   0208525   0208533   0208548   0208552
0208576   0208586   0208632   0208735
0208742   0208743   0208746   0208749   0208762
0208803   0208807   0208811   0208815   0208821
0208826   0208829   0208830   0208880   0208881
0208882   0208883   0208884   0208886   0208887
0208888   0208889   0208920   0208922   0208925
0208926   0208932   0208967   0208980   0208981
0208983   0208985   0208986   
0208986

[Rik]

Who's your friend with, and does he have no connection or a slow connection?

[psp83]

He's with IDnet. I'm trying to find out his problems.

He texted me saying his internet is choppy, so I'm guessing connection issues.

I'll post back once I know more.

[Rik]

If he has no connection, then it can be raised with IDNet over the weekend, if it's slow, it can't. Of particular interest is whether he's dropping sync.

[Bill]

Probably unconnected, but I had a few brief PPP drops last night. OK now though.

[psp83]

He's getting packet loss and intermittent connection.

[Rik]

Dropped sync or PPP?

[psp83]

No idea, he probly wouldn't know if I asked lol.

It started yesterday so I'm putting it down to BT still not having the problem fixed.

Told him to contact support.

[Rik]

 

[klipp]

I had no internet from 10pm until this morning.  However, it is not unusual for me to be without internet during the night.  The past few weeks I've been losing my internet connection every night from about midnight until next morning.  The only difference with last night is that went down at 10pm which is the earliest so far.

[Rik]

What's the router log indicate?

[klipp]

Not much Rik, I recently updated from DG834G v.4 to v.5, and have to say the v.5 log sucks!  In any case I don't lose sync or PPP.  Just packet loss = 100%.

[Rik]

What do support say?

[klipp]

Line Degradation.  2 options available to me are 1. Enabling Interleaving, and 2. Risk a BT Engineer visit.

[Rik]

I can understand why you wouldn't want to risk the second, but why not the first?

[klipp]

I'm not entirely sure what interleaving does.  What I do know is it might reduce my already greatly reduced download speed (used to be 4mb, now i can just about get 2mb).  And besides which, interleaving would attempt to "hide" the problem, rather than "fix" the problem.  Maybe I'll ask for it to be enabled if I keep losing my connection at 10pm.  I can deal with midnight because I'm generally in bed by the anyway.

[Rik]

Interleaving reduces the number of blocks which need to be resent in the event of an error, so it can actually improve throughput. It will increase your ping time, but unless you're a gamer, it's not likely to be an issue. Have you talked to your neighbours too see if they are affected.

[klipp]

My neighbours don't use internet.  Amazing, I know.  Anyway, I'm not a gamer (except for minesweeper at work ) so a super fast ping is not of importance to me.  Yeh I'll try interleaving, see how that goes.  Cheers Rik!

[Rik]

NP. Do keep us posted.