Temporary Upgrade to Home SuperMax

netgem21 · Apr 21, 2010, 19:40:00

Hi

I'm thinking of upgrading to SuperMax shortly until around October. At that time, will I be able to downgrade back to Home Max?

Thanks

Steve · Apr 21, 2010, 20:52:46

Sorry I am not sure what are the charges involved but I believe an exchange visit is required.Otherwise I don't see an issue.

Simon · Apr 21, 2010, 21:43:10

Yes, I believe there is a charge to downgrade, but off the top of my head, I don't know what it is.

Rik · Apr 22, 2010, 05:16:23

From memory, it's about £12 to downgrade.

Technical Ben · Aug 17, 2010, 15:16:07

Sorry to dig up an old post... Does that apply to all packages or just SuperMax? I might need to downgrade over the winter or similar.

Glenn · Aug 17, 2010, 15:19:52

I believe it is all packages, Ben.

Steve · Aug 17, 2010, 15:30:11

Shouldn't it be free for none Supermax package downgrades as no BT involvement, it would seem complicated to ask for a MAC only to rejoin again on a lower package.

Glenn · Aug 17, 2010, 15:36:23

http://forums.thinkbroadband.com/idnet/3040380-charges.html#Post3040409 Not sure if that is still current though.

Rik · Aug 17, 2010, 15:39:23

It's usually only the top package, which has a BT charge attached. It can be charged for any package though if a customer frequently changes.

Technical Ben · Aug 17, 2010, 16:27:15

Ok. I'll check on how things are first. Got to go over my bills and stuff.

wecpcs · Aug 17, 2010, 19:46:06

Quote from: Glenn on Aug 17, 2010, 15:19:52
I believe it is all packages, Ben.

It is not all packages as I have downgraded from Max to Lite recently.

Colin