Slow Download Speeds

[Steve]

Very much the same, this is a wired connection to the router is it?

[captainpud]

Very much the same, this is a wired connection to the router is it?

Yes it is an ethernet cable direct to the router.

Test just run on Thinkbroadband

http://www.thinkbroadband.com/speedtest/results/id/128241356455729013292.html

[captainpud]

BT speedtest

3107 Kbps
   
0 Kbps 7150 Kbps
Max Achievable Speed

Download speedachieved during the test was - 3107 Kbps
For your connection, the acceptable range of speeds is 1200-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8096 Kbps(DOWN-STREAM), 832 Kbps(UP-STREAM)
IP Profile for your line is - 7000 Kbps

[captainpud]

BT speed test added.

Download  Speed
2490 Kbps
   
0 Kbps 7150 Kbps
Max Achievable Speed

Download speedachieved during the test was - 2490 Kbps
For your connection, the acceptable range of speeds is 1200-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8096 Kbps(DOWN-STREAM), 832 Kbps(UP-STREAM)
IP Profile for your line is - 7000 Kbps

[Steve]

I think you've proved they're consistently poor. Support will be able to give the reason(s) why?

[captainpud]

Well BT said there is not a problem when support spoke to them and yet my speed tonight is 1.2mb

1245 Kbps
   
0 Kbps 7150 Kbps
Max Achievable Speed

Download speedachieved during the test was - 1245 Kbps
For your connection, the acceptable range of speeds is 1200-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8096 Kbps(DOWN-STREAM), 832 Kbps(UP-STREAM)
IP Profile for your line is - 7000 Kbps


If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.


It seems as it gets later in the evening, the worse it gets. Surely this must mean its a contention issue at the exchange?

[Steve]

I agree contention seems a likely cause although it's usually possible to escape it at sometime of the day,Did support have any suggestions?

[captainpud]

I agree contention seems a likely cause although it's usually possible to escape it at sometime of the day,Did support have any suggestions?

Support basically said there was nothing they could do and I should just buy another router to see if that helped. I really did not find this that helpful. From all the tests and evidence I really do not think there is a problem with the router.

I Really do not know what to do at the moment, this is driving me up the wall.

I could buy a Draytek 2710n but if it does nothing I am going to be a little miffed

[Steve]

It's a shame you can't beg,borrow or steal one for a day or so.

[captainpud]

It would seem that even at 5am in the morning my download speed is poor and I also seem to be having problems with my upload as well. Never had my upload below 700k and now it is fluctuating between 400 and 700k. Maybe it is the router.

http://www.thinkbroadband.com/speedtest/results/id/12827967569406671880.html

I am going to get a new router and hopefully if this does not solve the problem at least I can prove the problem is with BT.

Surely speeds as low as 1.2mb can't be acceptable? There must be a fault somewhere when I have dropped from 6mb to just above 1mb.

[captainpud]

BT test at 6am

Test1 comprises of Best Effort Test:  -provides background information.

Download  Speed
3242 Kbps
   
0 Kbps 7150 Kbps
Max Achievable Speed

Download speedachieved during the test was - 3242 Kbps
For your connection, the acceptable range of speeds is 1200-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8096 Kbps(DOWN-STREAM), 832 Kbps(UP-STREAM)
IP Profile for your line is - 7000 Kbps

[Rik]

Surely speeds as low as 1.2mb can't be acceptable? There must be a fault somewhere when I have dropped from 6mb to just above 1mb.

For your connection, the acceptable range of speeds is 1200-7150 Kbps.

Sadly, to BT, they are.

[captainpud]

Can faulty routers cause the sort of speed problems I am having? Sync speed is totally fine.

[Rik]

They can, but the only way to find out, unfortunately, is to try another router.

[captainpud]

They can, but the only way to find out, unfortunately, is to try another router.

OK, Thanks Rik

I guess I will bite the bullet then.

[Rik]

It might be worth asking support if they have one they can lend you.

[Technical Ben]

I have a spare here too. Not sure on what the P&P is though.

[Rik]

Most routers seem to weigh in at about £5, Ben.

[captainpud]

I have a spare here too. Not sure on what the P&P is though.

That is a very kind thought and it is very much appreciated and especially when we are complete strangers to each other. Thank you very very much but I have now ordered a Draytek 2710n. I just hope it does the trick

It should be with me tomorrow although after downloading the three hundred page manual  I am a little concerned

[Rik]

I usually find manuals make a lot more sense when the hardware is actually in my hands.