New to IDNet

[Rik]

How about other attached devices? What happens if you only have the router connected?

[DorsetBoy]

Bere Regis exchange in Dorset.

Router still dropping.  Dropped about 10 minutes ago.

Hi neighbour   we are just down the road at Carey,Wareham.

[foreversummer]

Hi Dorset Boy

Well well, a small world as they say.  Nice to hear from you.

Rik, I guess the sensible thing is to unplug everything and go straight into the test socket with a corded phone and do the quite line test.  Then if that is OK unplug my extensions one by one and try to eliminate.

The thing is, at present my router is connected to my main computer with the ethenet cable but my son does not get a good signal in his bedroom.  So the router will need to be moved to a more central position, then we will all connect wirelessly.  Might this overcome the problem?

Foreversummer

[Rik]

It might, the first thing, though, is to find out if the cable to the router, or the router itself, is the problem.

[foreversummer]

Do you mean the ethernet cable as I have a spare somewhere?

Foreversummer

[Rik]

No, the phone-extension cable. If you can  do it, move the router to the master socket and use a long ethernet cable to connect one machine. If the situation stabilises, the extension lead is the problem. (If you can get to the test socket behind the faceplate of the master, so much the better.)

[DorsetBoy]

If you need a second router for testing, I have a Speedtouch 586 sitting here, I can drop that in to you tomorrow if needed.

[Rik]

Thanks, Dorset. 

[foreversummer]

Hi Rik

I will move the router to the master socket as you say then I'll know if it is the extension cable or not I guess.  Looking at it, I have one of those faceplates that are in two parts if you know what I mean so I guess I can get to the test socket without too much of a problem.  

DorsetBoy - how very kind of you.  I really appreciate your willingless to help a complete stranger albeit we live just a few miles apart.  I don't want to put you to any trouble until I've tried everything I can at my end so I'll try the test socket first and report back.  Thank you so much once again.

Thanks you both for spending you Sunday evening helping me.

Foreversummer

[Rik]

Our pleasure.

One other thing to try is to download a copy of Routerstats:

http://www.vwlowen.co.uk/internet/files.htm
http://www.vwlowen.co.uk/moreinternet/files.htm

and leave that running on your machine for 24 hours. That will demonstrate just what's happening when the router resyncs.

[Technical Ben]

Have we suggested removing the bell wire yet?

[foreversummer]

Oh dear.  New problem this morning.

Router has stayed connected all night, but, about half of the web pages I am clicking on this morning come up with "this page cannot be displayed" and I have to hit refresh to get it to load, which it does straight away.

Also, I worked out how to do the BT Line Test this mornng, results are:

7150 max achieveable speed
4753 Download
DSL Connection rate: 7264 kbps downstream, 736 kbps upstream
IP Profile 5000 kbps

Any ideas?

Foreversummer

[Gary]

I unplugged my router for about 5 mins then plugged back in, IDNet are now using one of Open DNS servers instead of 212.69.36.3. So its 212.69.40.3 then 208.67.222.222 that works and they will keep 212.69. 36.3 offline till they get than DNS server sorted.

[Rik]

Something obviously went wrong last night.

[Gary]

Something obviously went wrong last night.

36.3 was taken down from what Miriam said this morning, Rik. It won't be put back on till they know all is well. Might be worth mentioning it in the Sticky maybe? Or just add them manually if need be for people comfortable doing that.

[foreversummer]

I've rebooted my router and are not getting any more "this page cannot be displayed messages".

Thank you.

[Rik]

Phew.

[foreversummer]

Hi. 

I've had several loss of connections over the past few days and my sync speed has been dropping (down to 6238 yesterday morning from 7616 at its peak).  So yesterday morning at 9am I plugged my modem and one telephone into the test socket.

There was one drop last evening at about 7.30pm.  However this morning my router stats show:

Sync speed 4928
Line Attentuation 7.7 db
Noise Margin 20.4

So the noise margin has shot up and the sync speed has gone to the lowest its ever been.

Regarding the ring circuit, I can see some yellow wires but it is a jungle in there and I'd not want to fiddle!  Presumably though now that my internal wiring is disconnected this will not be an issue?

Any thoughs greatly appreciated as always.

Foreversummer

[Rik]

It sounds like you may have been put on a banded profile. Contact support - though you will need to find the cause of that noise.

[foreversummer]

Hi Rik

Thanks for your reply.  So I'm in the test socket with my internal wiring disconnected so the noise is not coming from there presumably.  I've just done the quiet line test on 17070 and it is crystal clear.

So where can the noise be coming from?  I understand that interference from electrical items can affect a connection but does it still do that if the internal wiring is disconnected?

Foreversummer

[Steve]

It should stabilise on the test socket unless there is a  external line, filter or router fault.

[Rik]

It can do. Can you lay your hands on a battery-powered MW radio? If so, de-tune it so you only have white noise (hiss), then follow the phone line from where it enters your house to the router, listening for an increase in volume. If you hear one, that's interference.

[foreversummer]

Hi Rik

Well, the router is right next to the master socket.  In the vicinity the light makes a little noise when turned on if I'm very close to it.  The telephone I've jot plugged in does not show any noise nor does the electric socket.  But if I go near the router it cracks and pops very loudly!

Sorry, I don't really get all this stuff!

Foreversummer

[Rik]

What's the router? Do you have, or could you get, a spare to try out?

[DorsetBoy]

I still have the Speedtouch sitting here and could be in Bere Regis in @10 minutes.