New to IDNet

[foreversummer]

Its the Netgear DNG1000 which I purchased from IDNet.  The first one they sent me (same router) booted up once then died a death.  The only other router I have here is my previous sky router which support thought there may be a problem in configuring as some ISPs fix their routers so you cannot use them with a different ISP.  They did offer to try for me but I thought I'd push out the boat and have a new one.

I did phone Miriam in support yesterday morning and she tested the router and said it was working fine.  May there be problems she cannot detect her end?

Foreversummer

[foreversummer]

Hi Dorsetboy - you're a gem.

Unfortunately, I have to go off to work shortly so can't do anything else for the rest of the day.  I'm keeping it in the test socket for now and monitor it over the next 24 hours or so and if things don't improve I will take you up on your kind offer.

Thank you so much.

Foreversummer

[DorsetBoy]

Hi Dorsetboy - you're a gem.

Unfortunately, I have to go off to work shortly so can't do anything else for the rest of the day.  I'm keeping it in the test socket for now and monitor it over the next 24 hours or so and if things don't improve I will take you up on your kind offer.

Thank you so much.

Foreversummer

No problem , let me know what you want to do. You can always send a private message via my Profile page.

[Rik]

That would be great, Dorset. 

[foreversummer]

I am so confused and slightly disillusioned this afternoon.

I am on ADSL (not 2).  I spoke with Miriam on Friday morning and she says that everything points to the fact that my line cannot support the higher speeds and 4000 is probably my best IP profile (as selected by DLM).  Since then, until last evening, my sync speed has been 4900 and everything is fine.  I managed to stay connected (in the test socket) for 75 hours!!  We are very happy with that speed and appreciated the stable connection.  

However, today I have had multiple disconnections and now for the first time every we have actually had to reboot the router to get our connection back.  This morning I noticed that we are syncing at 6100.  So it looks that DLM has upped our speed because the line has been stable!!  Well correct me if I am wrong, but this is a vicious circle.  How the hell on earth am I ever going to have a stable connection if everytime it is stable they put the speed up?

Getting cheesed off and confused at the same time.  

Foreversummer

[Rik]

Have you tried an alternative router?

You could ask IDNet to have your target noise margin fixed at a higher level, this will generally stop DLM moving the sync speed up and down too much.

[foreversummer]

Hi Rik

I haven't tried a different router because Miriam said my stats show that it is fine.  Also, the fact that we have managed to stay connected for 72 hours (the longest every since joining) albeit at the slower speed seems to back up what Miriam is saying.

I guess it is best to talk with her again tomorrow.  If she can fix it at the higher level and our profile can remain at 4000 I guess that is best for us.  Goodness knows why we cannot get the higher speeds with only 7.7 db from the exchange but there you are.

Main priority is to get a stable connection.

Thanks for you prompt reply as ever.

I can't help feeling that you think we may have a router problem.  But all of the above does not point to that.  I have an old Sky router here which I could try to reconfigure and Dorsetboy has kindly offered to lend one of his.  But if we managed to say connected for a longer time on the 4000 profile  surely this is our problem!

Foreversummer

[Rik]

It's always handy to eliminate the possibility of a router fault. It's not that I think you have a problem, rather that I like to make sure there isn't.

[foreversummer]

Thanks Rik

Greatful as every for your input.

I'll talk with Miriam again tomorrow and see what she suggests.

Enjoy the rest of your Sunday.

Foreversummer.

[Rik]

And you.