Having problems accessing most websites ...

[Rik]

If neither the url or the IP address work, it isn't DNS (I'm reasonably sure, anyway). Can you try to do a tracert to one of the addresses and paste the results back here. You may also want to give a few of the addresses, which we can try for you and see what happens.

[pow]

This is the same tracert result i got last nite on idNet

Tracing route to www.idnet.net [212.69.36.10]
over a maximum of 30 hops:

  1     *        *        *     Request timed out.
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
10     *        *        *     Request timed out.
11     *        *        *     Request timed out.
12     *        *        *     Request timed out.
13     *        *        *     Request timed out.
14     *        *        *     Request timed out.
15     *        *        *     Request timed out.
16     *        *        *     Request timed out.
17     *        *        *     Request timed out.
18     *        *        *     Request timed out.
19     *        *        *     Request timed out.
20     *        *        *     Request timed out.
21     *        *        *     Request timed out.
22     *        *        *     Request timed out.
23     *        *        *     Request timed out.
24     *        *        *     Request timed out.
25     *        *        *     Request timed out.
26     *        *        *     Request timed out.
27     *        *        *     Request timed out.
28     *        *        *     Request timed out.
29     *        *        *     Request timed out.
30     *        *        *     Request timed out.

Sites visited were:
http://www.goldsmiths.ac.uk/, www.argos.co.uk,  www.scan.co.uk, www.idnetters.co.uk, http://www.thinkbroadband.com to name a few.

Also I can't even get my email on Outlook without erroring out

[Rik]

All those sites are working fine here, so it's not an issue with IDNet. TBH, I'm at a loss. If some sites work for you, your DNS is OK.

The only thing left that I can think of is that your MTU/RWIN settings are causing the problem. What do you have them at?

[pow]

I have tried my MTU at 1500, 1458, 1438 and even 1400 and that didn't make much difference. I must say I'm probably only able to access just a fraction of sites and they are quite slow loading.

I'm really not sure what to do now, but I might have to make a very radical decision as I've been without connection for over 2 weeks now 

[Rik]

Have you talked to CS recently, Pow? I can't think of anything else to try, sorry.

[pow]

Have you talked to CS recently, Pow? I can't think of anything else to try, sorry.

Well I might give them a quick call. Thanks though you have been a great help

[Rik]

I'm just sorry I couldn't come up with a solution. Let me know if you get to the bottom of it, it'll be one for the database.

[pow]

Hi everyone,

Good to see you are all still around helping distressed folks like me. Yeah recently went away hoping this problem will do too but guess what it's still here. A brief recap of my situation is that most web pages say 90% are not loading hence timing out, and IDNet has confirmed that all is fine with my line. They say the next stage would be to call out a BT engineer, and I have taken it upon myself to check the call out charge which is £169.20 

I have done that following so far: tested from master socket, new computer & SpeedTouch 546 router, and re-installed OS. I now have some doubts about my Gateway connectivity so I have pasted this below if it makes more sense to anyone.

Test Results

DSL.......Pass

ATM.....Pass

PPP......Pass

IP......Pass

Internet....Fail
    Connectivity to Gateway [Gateway removed, IP revealed - Rik]

Please, please can anyone help

Many thanks

[Rik]

Is there any chance you could borrow another router, or even a USB modem, to eliminate any fault there? Given it appears to be picking up your IP, I'm a bit puzzled by the fail message. It would be nice to eliminate a possible hardware fault before you get landed with a bill from BT.

[pow]

Hi

I have tested my connection with a couple of modem (USB and router) but still have the same problem. Strangely I am now only able to access fewer sites than before and couple i wasn't able to access. I'm really getting very frustrated    Help !

[Lance]

I would suggest calling support again and see what they say. I'm not sure if anyone here is able to help you. Sorry!

[Rik]

I have to go with Lance. We've covered all the self-help angles that I can think of, you really need to talk to support who can 'see' your connection and work out what is happening. Sorry.