Post upgrade problems

[peasblossom]

Go to IDNet.com
Click on Customer Login in top right.
Put original activation address and password in.
Click login.

Computer says 'login failed'.

Is that enough info?

[Rik]

Go to IDNet.com
Click on Customer Login in top right.
Put original activation address and password in.
Click login.

Computer says 'login failed'.

Is that enough info?

Yup. Email those details to support, they may need to reset your account. Obviously, we can't help you directly with that.

[Rik]

@dorsetboy: I have the RSS feed now on my browser in work, can't find an option for it to email me though? where is that?

It doesn't exist directly, afaik, Colin.

[wecpcs]

I'll check my connection tonight when i'm home.  

@gary, i know the bt call out was for something 'different' but at the time it was all related stuff and yesterday i was witnessing multiple resyncs throughout the day and into the late evening.  I don't think highlighting this was offtopic for this thread though.

@dorsetboy: I have the RSS feed now on my browser in work, can't find an option for it to email me though? where is that?

As I use Outlook 2003 and the RSS feed although shown does not work you have to have the 2007/2010 version for it to work. But after Googling I found RSS Popper a Freeware addin for Outlook and Outlook Express and it works perfectly.

Colin

PS Rik could you please delete my earlier post to avoid confusion

[wecpcs]

It doesn't exist directly, afaik, Colin.

I just edited my previous post and it created a new one. In my first post I was quoting from another user but removed too much of the quote so it was not clear what I was stating. The RSS Popper does indeed exist and works.

Colin

[Rik]

Gone.

How did you get Popper to work, Colin, it's fighting me if I just grab the link.

[wecpcs]

Gone.

How did you get Popper to work, Colin, it's fighting me if I just grab the link.

I just copied the URL link from the RSS icon which I right clicked on the Idnet site and pasted it into RSS Popper and it automatically filled in the other fields. It comes with some RSS feeds already but I just deleted them.

Colin

[esh]

Things seem to be improving here. I've only had a handful of warnings about failed DNS lookups since 3pm and external connections seem more stable.

[Rik]

I just copied the URL link from the RSS icon which I right clicked on the Idnet site and pasted it into RSS Popper and it automatically filled in the other fields. It comes with some RSS feeds already but I just deleted them.

Colin

I did that and it gave me a 'failed to parse XML' error. Did you have an RSS feed already setup? I wonder whether I'm confusing it by having two?

[Rik]

Things seem to be improving here. I've only had a handful of warnings about failed DNS lookups since 3pm and external connections seem more stable.

Things should get steadily better now.

[wecpcs]

I did that and it gave me a 'failed to parse XML' error. Did you have an RSS feed already setup? I wonder whether I'm confusing it by having two?

What I actually did I remember was to right click on the Idnet Customer Feed icon in Firefox then select properties and copy the feed location and paste into the link field in Popper and it automatically filled in the other two fields. Sorry if I confused you, but I had tried so many different ways myself even including IE8, I  even confused myself.

Colin

[Rik]

Thanks, Colin. I'll try again. 

[Rik]

Perfect.

[wecpcs]

Perfect.

Glad you got it sorted and thanks for the Karma.

Colin

[esh]

Well I'm not sure what's going on now. It seems that along with the IDNet upgrades at the weekend, the new router was installed on my line as well, so I am utterly unsure as to where my problem is.

Periodically, it appears to an external user that services (SSH, HTTP, etc) are not available, the connection times out. This is usually for about 15 minutes until it is back again. Sometimes people on other ISPs can access these services while others cannot, and then it may swap around. A connection that is already active may hold (like SSH), but then when it is 'down' new connections cannot be made until it is 'up' again.

Firewall logging is on and shows that the connection is registered from the remote user even when it appears to be down for them. Packet logging shows that the TCP SYN is passed (from remote to server) and then ACK'd by the server. The server is then sending 'previous segment lost' to the external client (indicating it's not getting anything more), and this whole SYN/ACK/LOST party goes on and on until the connection is back 'up' to the client.

The last DNS error I recorded was 4am or so.

Anyone have a clue if this is my router or an upgrade problem? Worst router upgrade timing choice ever!

[Rik]

I'd suggest having a word with support, Esh. TBH, I haven't a clue. 

[Bill]

Not really a problem, more an observation, but something slightly odd seems to have happened with the upgrade.

My BQM trace from last Friday:




Today:



That increased ping (yellow) usually means more congestion, could the new kit be picking less than ideal routing?

[Rik]

Possible, Bill. Let support have the images so they can take a look at it. (Fwiw, my pings are slightly lower.)

[Bill]

I'll leave it for a day or so in case it settles down (may not be related to the upgrade), but will do.

It's not actually causing me any grief, and I'd guess support might still have other things on their mind

[Rik]

 

[esh]

For the record; my pings are lower also. Now about 8ms.

[Rik]

How much of an improvement is that?

[esh]

Down from about 13-14 ms.

Also my problems are solved; during the upgrades the server picked up the new default gateway but thanks to Linux's super-friendly logical intuitiveness.. didn't remove the old one. Two default gateways make things get very confused, unsurprisingly. Quite why it was swapping between one and the other, who knows! Fixed now anyway.

Thanks for your patience, everyone.

[DarkStar]

A bit late coming back to this, was out a lot yesterday and this morning.
Although I can browse most sites as normal there are a couple that seem to be consistently slow. My pings are not normal though, they were consistent between 30>35 but am seeing a lot of spikes at the moment. Have attached a TBB graph, have also had RouterStats on some of the time and the pings are showing up fairly erratic on there as well.
Not too keen on messing about much on this machine at the moment as it on it's last legs and VERY temperamental now. Should get my new machine soon   then I can stop living on a knife edge  

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[Rik]

Thanks, Ian.