Speed down

dean42 · Sep 05, 2010, 15:50:40

The internet has been stolen in Norfolk since 13:15, just got it back at 15:30.
Oddly my router was given a 172 ip address on 81 gateway during this time.

I am losing faith in idnet, getting more and more problems, and even though I give them more information then I imagine the average customer would, I do not get a feeling that they are on my side. BT is the problem I am sure, makes me wonder how I can get of having BT involved, around here that's called Virgin.

Rik · Sep 05, 2010, 15:51:32

What sort of problems are you getting, Dean?

dean42 · Sep 05, 2010, 16:04:08

Since a complete outage one weekend in July, which took idnet a week to let me know a reason ( something about BT having problems somewhere, though no details really given ), I experinced connection drops, on average 10 times a day. I tried different routers, but this made no difference. And because ( I guess ) of this, the connection speed, over time, resynched itself down to 500kb from over 7mb. I still get drops, but not so many. I now have to arrange a time for a BT visit. Everyone else does not see a problem with the line, but nearly 30db of noise is a problem.

Rik · Sep 05, 2010, 16:06:01

Are you on ADSL2+ or Max? Can you post the results of a BT speed test plus the stats from your router (sync speeds, noise margins and attenuations).

dean42 · Sep 05, 2010, 16:22:14

Hello,

ADSL2+, though I have switched it to ADSL at idnets request.

Currently ( since the drop to 500k ) BT speed test fail to complete.
Download
575kbs
Line Attenuation 39.5 db
Noise margin 27.7 db

Upload
756kb
Line Attenuation 20.1 db
Noise margin 6 db

I have already sent screen shots of all this to idnet.

Rik · Sep 05, 2010, 16:25:08

There's no obvious reason for that, the noise margin is well above BT's official level. I can make enquiries tomorrow and see what I can find out if you like.

dean42 · Sep 05, 2010, 16:27:33

That would be very kind, thank you.

Rik · Sep 05, 2010, 16:27:50

OK, will do...

Rik · Sep 06, 2010, 11:15:01

Due to the ongoing problems, Dean, I may not be able to get a reply today, but will try.

Rik · Sep 06, 2010, 13:26:32

Hi Dean

Your line has a banded profile, hence the high noise margin. This is due to the number of drops. I gather that IDNet have offered to get a bT engineer out to you?

dean42 · Sep 07, 2010, 07:26:31

Thank you for that Rik. I have arranged for an engineer to come next week.

Rik · Sep 07, 2010, 07:27:28

cavillas · Sep 07, 2010, 09:37:13

Can i have a BT engineer? Preferably blonde, curvy figure and female plus being easy going.

Or is that too much to ask.

Rik · Sep 07, 2010, 09:41:05

Probably, Alf.

Steve · Sep 07, 2010, 09:45:03

Almost certainly with BT Anytime

Rik · Sep 07, 2010, 09:45:24

Glenn · Sep 07, 2010, 09:59:47

Quote from: Steve on Sep 07, 2010, 09:45:03
Almost certainly with BT, Anytime

She can be there anytime?

Rik · Sep 07, 2010, 10:02:22

any place, anywhere...

Gary · Sep 07, 2010, 10:36:38

Quote from: Rik on Sep 07, 2010, 10:02:22
any place, anywhere...

That was an advert

Glenn · Sep 07, 2010, 10:38:19

Martini, I believe.

Rik · Sep 07, 2010, 10:39:19

Quite correct.

Simon · Sep 07, 2010, 10:48:42

And there's another one for them!

Rik · Sep 07, 2010, 10:50:53

Should I move the thread to the Pantry, do you think?

cavillas · Sep 07, 2010, 11:10:06

MArtini sounds a very nice lady.

Rik · Sep 07, 2010, 11:10:47

dean42 · Sep 14, 2010, 19:41:41

Well thank you BT, waited in and no engineer.
I have emailed Idnet. I guess BT does not care.

I am left with little option but to bare the problems of Virgin ( I can get the cable connection ), at least I can speak to the provider that provides the actual connection.
I do get the feeling that we are stuck between a rock and a hard place.

pctech · Sep 14, 2010, 21:41:09

I'm sure IDNet will get onto them about it for you.

Trouble is, the ISP is the customer not the end user so the BT engineer that decides to go for an extended tea break does not really care about the end user.

I'm not saying all engineers are like that but a good proportion are I bet.

I also gather that BT have a bit of a work backlog at the moment due to system issues and by the way as a customer of Virgin Media (who run the analogue cable service that is getting worse by the day round here) don't go with them.

esh · Sep 14, 2010, 22:13:44

I had the entire phone line die a few years ago. No internet. No phone. Nada. It took them over a week to send out an engineer to fix that.

pctech · Sep 15, 2010, 08:57:53

BT again.

Last year when I was at home due to a shoulder injury the analogue cable went off, rang Virgin and explained clearly I was in an Analogue area and only had their basic service (which does not include a set top box)

Was told there were no reported issues and then it was suggested I reset the set top box!

I gave up and it came back after a day, we pay them 3 quid a month and with that level of technical expertise I wouldn't bother even if they offered their full suite of services round here.

dean42 · Sep 15, 2010, 09:04:37

What got me about the BT engineer, is I had to take time off work to be here between a time they set.

With Virgin, I do have access to there 50mb cable network, like I said, a rock and hard place.

esh · Sep 15, 2010, 09:48:31

I feel your pain, dean.

Most people can put up with BT.... when it's functioning (because there is little other choice). One just rapidly starts to go bald when things *stop* functioning....

Rik · Sep 15, 2010, 10:02:47

I wondered what caused it.