Speed down

[dean42]

Well thank you BT, waited in and no engineer.
I have emailed Idnet. I guess BT does not care.

I am left with little option but to bare the problems of Virgin ( I can get the cable connection ), at least I can speak to the provider that provides the actual connection.
I do get the feeling that we are stuck between a rock and a hard place.

[pctech]

I'm sure IDNet will get onto them about it for you.

Trouble is, the ISP is the customer not the end user so the BT engineer that decides to go for an extended tea break does not really care about the end user.

I'm not saying all engineers are like that but a good proportion are I bet.

I also gather that BT have a bit of a work backlog at the moment due to system issues and by the way as a customer of Virgin Media (who run the analogue cable service that is getting worse by the day round here) don't go with them.

[esh]

I had the entire phone line die a few years ago. No internet. No phone. Nada. It took them over a week to send out an engineer to fix that.

[pctech]

BT again.

Last year when I was at home due to a shoulder injury the analogue cable went off, rang Virgin and explained clearly I was in an Analogue area and only had their basic service (which does not include a set top box)

Was told there were no reported issues and then it was suggested I reset the set top box!

I gave up and it came back after a day, we pay them 3 quid a month and with that level of technical expertise I wouldn't bother even if they offered their full suite of services round here.

[dean42]

What got me about the BT engineer, is I had to take time off work to be here between a time they set.

With Virgin, I do have access to there 50mb cable network, like I said, a rock and hard place.

[esh]

I feel your pain, dean.

Most people can put up with BT.... when it's functioning (because there is little other choice). One just rapidly starts to go bald when things *stop* functioning....

[Rik]

I wondered what caused it.