new cust. 2Mb profile? cant login router again

Rik · Sep 06, 2010, 16:31:48

It should be the router, Tac. Whether it matters I really don't know.

snadge · Sep 06, 2010, 16:34:22

he had a check done by IDnets tester and it said 2Mb but other testers using post code too show 5.5Mb which is more like it - it says this is info from BT's database - he seen it but i said that its probably wrong or outdated cos A) his exchange is enabled and B) his line attenuation is 21db and C) other testers say 5.5Mb - and D) his AOL was on 8128k but restricted to 2000

Rik · Sep 06, 2010, 16:36:01

The BT database may have believed itself. IDNet will sort it for him.

Rik · Sep 06, 2010, 16:41:34

Quote from: snadge on Sep 06, 2010, 16:29:49
thanks for all your help Rik and others - we'll take this up again tonight/tomorrow

Our pleasure, sorry we couldn't get an immediate answer for you.

Tacitus · Sep 06, 2010, 16:42:06

Quote from: Rik on Sep 06, 2010, 16:31:48
It should be the router, Tac. Whether it matters I really don't know.

That's what I thought Rik. Everything seems to be working OK albeit a bit slow today.

Rik · Sep 06, 2010, 16:48:49

Apparently, Macs do the default gateway differently to PCs.

Technical Ben · Sep 06, 2010, 17:07:29

Hmmm. There is a difference between "estimated" speed and "actual" speed. It may be the sites giving the 5.5mb speed are just estimating based on your postcode. But when actually tested it is 2mb? However, we can calculate what speed you should get via your routers line stats, so hope we can get a more definite answer.

snadge · Sep 06, 2010, 17:19:34

Quote from: Technical Ben on Sep 06, 2010, 17:07:29
Hmmm. There is a difference between "estimated" speed and "actual" speed. It may be the sites giving the 5.5mb speed are just estimating based on your postcode. But when actually tested it is 2mb? However, we can calculate what speed you should get via your routers line stats, so hope we can get a more definite answer.

Hi Ben,

I already posted up his Line Attenuation which is 21db - he close to the exchange and that atten would yield the full whack on ADSLmax (8128k sync /7150k Profile - I used to get that on 38db) and his exchange has ADSLmax enabled, plus the 2272k/288k sync rate is almost for sure a 2mb profile set...

snadge · Sep 06, 2010, 17:37:41

what sort of problems are users experiencing since upgrade? (what can my dad expect)
...is it just with DNS? ive been reading some of the posts in that thread about "problems after upgrade"

hehe - he isnt gunna be happy when I tell him BTo have screwed up his new connection AND IDnet are also having DNS/Routing problems at the moment... not something you want when you move to nice new ISP from your 2Mb AOhell connection expecting a nice new fancy 8Mb one

hahaha

Rik · Sep 06, 2010, 17:40:57

Just DNS, it should resolve itself within the next 12 hours or so, I've had no problems all day.

Tacitus · Sep 06, 2010, 18:22:54

Quote from: Rik on Sep 06, 2010, 16:48:49
Apparently, Macs do the default gateway differently to PCs.

Never noticed that before, but I don't regularly setup PCs so perhaps I wouldn't

Actually it's the 2700 that reports the gateway as 212.69.63.51 - the Mac shows it as a standard internal IP address, which is the address of the router.

snadge · Sep 07, 2010, 00:04:06

router sorted... mistype - worked first time for me on remote asst

heres router stats (sorry i thought it was 21db but i now think it was 31db and has gone up since changing? but still capable of 8mb)

ADSL Link Downstream Upstream
Connection Speed 2272 kbps 288 kbps
Line Attenuation 33 db 8.5 db
Noise Margin 20 db 28 db

before anyone mentions the high NM this is norm with low speed connections isnt it...they raise SNR cos the line can cope at 2Mb and less chance of drop out? im sure my 8Mb connection was summit like 20db and my line atten was 39db

anyway his Line Attenuation has risen at least 2db... is this norm too?

Rik · Sep 07, 2010, 06:37:04

Line attenuation can vary a bit, I have never worked out why (wet weather maybe?). That definitely looks like he's been put on a 2M fixed-rate product.

snadge · Sep 07, 2010, 12:01:47

my dads getting CANT FIND SERVER on just about ALL websites

he obviously not too happy... 2Mb fixed...websites not working... doesnt make me look good cos i recommended

as Rik said it was DNS server I changed em to Open DNS so he wouldnt be affected...

Rik · Sep 07, 2010, 12:02:42

Can you give us some specific sites and I'll test them from here.

snadge · Sep 07, 2010, 12:10:01

Quote from: Rik on Sep 07, 2010, 12:02:42
Can you give us some specific sites and I'll test them from here.

he says all started working now

but all sites apart from hotmail login only
google off
ebay off

what is this problem? i thought it was DNS? sounds like loss of routing

Rik · Sep 07, 2010, 12:11:55

Your dad's been shifted to Max this morning. Get him to re-boot the router and flush the DNS.

Rik · Sep 07, 2010, 12:15:43

Quote from: snadge on Sep 07, 2010, 12:10:01
what is this problem? i thought it was DNS? sounds like loss of routing

Could be it's just secure sites... It sounds like it might be a browser problem, but re-boot first.

snadge · Sep 07, 2010, 12:20:36

Quote from: Rik on Sep 07, 2010, 12:15:43
Could be it's just secure sites... It sounds like it might be a browser problem, but re-boot first.

how do u flush DNS again? cant rem in ipconfig

Rik · Sep 07, 2010, 12:25:03

ipconfig /flushdns.

snadge · Sep 07, 2010, 12:37:41

Quote from: Rik on Sep 07, 2010, 12:25:03
ipconfig /flushdns.

thanks

i havent been notified by miriam about the change over to max... did they notify you? we seem to be having problems with the logging into router , well my dad does, when i tried it last night on rem/ass it worked first time

and, he getting OPEN DNS GUIDE come up sometimes and sometimes not after rebooting router

am trying a rem ass session now
2md speedtest tho

will let you know how get on

Rik · Sep 07, 2010, 12:42:37

They didn't notify me, I phoned and asked when you posted. It was done this morning - BT advised a reset of the noise margin which would force your dad back to Max. Seems odd that BT couldn't do that.

OpenDNS is no longer in use by IDNet, check whether it's specified in Windows or the router.

To assess the connection, look at the router stats (particularly sync speeds). Profiling means that speedtests might not show an immediate change.

snadge · Sep 07, 2010, 12:58:50

Quote from: Rik on Sep 07, 2010, 12:42:37
They didn't notify me, I phoned and asked when you posted. It was done this morning - BT advised a reset of the noise margin which would force your dad back to Max. Seems odd that BT couldn't do that.

OpenDNS is no longer in use by IDNet, check whether it's specified in Windows or the router.

To assess the connection, look at the router stats (particularly sync speeds). Profiling means that speedtests might not show an immediate change.

cam tell straight away from the up and down speed.. especially the up speed which is 240k

my dad is strange he can be great with PC's one minute then does silly things like "put a . after 192.168.0.1 so it reads 192.168.0.1." tut tut

ROUTER STATS (no MAX)

ADSL Link    Downstream    Upstream
Connection Speed    2272 kbps    288 kbps
Line Attenuation    33 db    8.5 db
Noise Margin    27 db    28 db

Rik · Sep 07, 2010, 13:02:51

You'll have to get your dad to call support, I can make enquiries but, for obvious reasons, not requests. Sorry.

snadge · Sep 07, 2010, 23:15:18

Quote from: Rik on Sep 07, 2010, 13:02:51
You'll have to get your dad to call support, I can make enquiries but, for obvious reasons, not requests. Sorry.

all sorted now Rik, my dad and I would like to thank you , Miriam and other forum users that helped

he came in from work and got the following:

8128k / 448k

7150 profile

6.9Mbps speedtest

very happy chappy

thanks once again for your help

P.S. we are currently using UltraDNS DNS servers as a benchmark program rated them as quickest at avg of 75ms - OpenDNS avg 150ms and IDnet avg 250ms