On behalf of my daughter, what's with all the disconnections?

Rik · Sep 16, 2010, 09:44:06

Mmm. That's the most usual cause of noise breakthrough. Having your wiring looked at is the next logical step, unfortunately. Keep us osted and, if we can do anything to help, let us know.

foreversummer · Sep 16, 2010, 09:59:22

What is still don't understand though Rik is why my speeds did not increase in the test socket. I read reports of people seeing immediate increases in speed and that certainly did not happen for me. My speeds did gradually come up again but as soon as they did the disconnections started again whilst still in the test socket. I thought that with my internal wiring disconnected things should have been pretty stable.

Now with my profile at 2000 I still had one disconnection last evening.

I will certainly be interesting to see what happens on Saturday.

Foreversummer

Rik · Sep 16, 2010, 10:20:31

You're currently on a 4.5M profile as the profile catches up with the sync speed. With an 8db attenuation, you should eventually move to a full 8182 sync, so support have reset your target noise margin back down to 6db to achieve this. Assuming you are using the test socket, this does firmly point the finger at your internal wiring.

foreversummer · Sep 16, 2010, 10:25:25

Hi Rik

Am I? But I'm not in the test socket any more. I came out again on Monday so now I'm hooked up again to my internal wiring.

Foreversummer

Rik · Sep 16, 2010, 10:28:38

Odd, the line seemed to improve when you went to the test socket. Can you run a BT speedtest for me, please, and post the results.

foreversummer · Sep 16, 2010, 10:35:36

Hi Rik

Did one less than an hour ago so won't let me unfortunately. The IP profile was 2000 I know, plus the measured speed was 1.80. Didn't take a note of all the other bits and pieces.

Just done a test on speedtest.net and am getting 1.96 mbps up, 50 mbps down and 81 ping. (I still have worked out how to copy and paste the little blue box.

Foreversummer

PS I'm sorry, didn't want to hijack Ann's thread, could just sympathize with the loss of speed her daughter was having.

Rik · Sep 16, 2010, 10:37:07

Can you go back to the test socket and see if things improve?

annc · Sep 16, 2010, 13:44:38

I spoke to IDNET this morning. As my daughter is going on holiday on Saturday they said they will send the test router out when she returns. We can then eliminate (or not) this factor.

When my daughter moved into her flat 5 months ago, we found that, although there was wiring for a phone, the phone line had never been activated. I did this though IDNET and I pay them the monthly rental for the phone line. When the (BT?) engineer set everything up, he disconnected the socket that was there in the living room and put a new one in the hall. So, if there is a problem with the internal wiring it is down to whoever did this work (I suspect it must have been BT, but don't know who IDNET use. Whoever did this work would have to be the body responsible for any wiring fault, not my daughter - no way she could be held to pay £160. She didn't even plug the router in, the engineer did! (There must be some kind of guarantee on such work I would have thought?)

This is why I am saying that any fault, other than the router, is down to IDNET or BT!

PS I purchased the router from IDNET as well - so new netgear 5 months old now.

annc · Sep 16, 2010, 14:35:02

Have found out that as it was BT that moved her master socket, they are responsible (for the master socket and anything up to it). That is a bit of a relief

esh · Sep 16, 2010, 14:45:31

Yes it will be BT. As Rik says, IDNet can only operate *from* the exchange, not directly to your house, so anything there is good old BT's regime.

Rik · Sep 16, 2010, 15:09:36

If you could get your daughter to join, Ann, she just needs to setup an email address from within her customer portal, we could do more to help her as I could then identify her to support (using her IP address, thus without knowing anything about her, including her name if she doesn't want to use it), and work with them towards a speedy solution.

I can confirm that BT Openreach will have done the wiring, they are the only people legally allowed to. IDNet will chase them hard for you if needs be, but these days it's important to establish there's nothing wrong on the customer's side of the test socket, hence the loan of the router.