printer

Gary · Sep 11, 2010, 07:56:08

I had an HP printer replaced, after 8mths the retailer said contact HP, new or refurbished printer arrived within days worked better than my original, as Rik says refurbished is often better that off the production line sometimes, I would not worry, the unit will have the latest firmware for itself and any parts that were updated as well, you should be fine. After using HP I went on to Cannon and have never looked back, but that's just personal preference.

Broadback · Sep 12, 2010, 14:14:25

I agree that Canon are good printers. The problem is I have upgraded to Windows7 and Canon refuse to upgrade the drivers. So I was left with a useles scanner a semi useless printer and a not working too well camers. No more Canon products for me!

talos · Sep 13, 2010, 10:53:47

Comet Printer

This is not a bad printer for the price, nothing special but a good everyday workhorse.

Rik · Sep 13, 2010, 10:55:50

A set of cartridges cost almost as much as a new printer.

Glenn · Sep 13, 2010, 11:00:03

A company I used to work for, would buy complete printers just to use the cartridges, as it was cheaper.

talos · Sep 13, 2010, 11:00:08

Unless you use compatibles, for this printer I have seen them for £10 a set

Rik · Sep 13, 2010, 11:02:35

I don't like compatibles, Bob, they have never had sufficient colour accuracy for my liking.

talos · Sep 13, 2010, 11:13:03

Quote from: Rik on Sep 13, 2010, 11:02:35
I don't like compatibles, Bob, they have never had sufficient colour accuracy for my liking.

I agree Rik, but this printer isn't good enough for any serious stuff, but for everyday copy its fine

Rik · Sep 13, 2010, 11:14:51

Sure, though as you know, I'm a bit of a printer freak.

Baz · Sep 19, 2010, 12:17:03

Quote from: Baz on Sep 08, 2010, 16:13:37
I got a new one in December last year.its a HP Photsmart Premium.Good printer,nice quality prints,tad expensive on the inks but put up with it until compatibles are available.Any way down side of it is that it seems VERY noisy in between prin jobs.It doesn't matter if its a big document or a 1 or 2 page job, after every job it started clunking and whirring for about 30 secs then stop.This held up jobs in the queue and sometimes didn't print them at all.

So last week I had enough and queried it with HP,is it some sort of maintenance or head alignment thing.They said it does this at very first set up then periodically but not as I was getting it.So they gave instructions to power it down and how to do a semi full reset and to try again.well it made no difference so I am getting a replacement from them next week.

HP.Well,if this one works that is.

quick update on this.HP have said their complaints department will be in touch after they upped my ticket when I said I didnt want a refurbished unit.Havent heard from them yet.

UPS delivered the refurb one a day early

I said to the guy that I have been advised not to accept it and he took it away.Very good about it he was.

So still waiting for HP to get in touch since wednesday.

Rik · Sep 19, 2010, 12:24:52

TBH, Baz, you are outside the period when you can demand a new unit, so it's going to take someone reasonably senior to say yes in this instance.

Baz · Sep 19, 2010, 12:27:29

whats that period

Rik · Sep 19, 2010, 12:40:57

I don't know, Baz, but you're one small customer to one large firm.

Baz · Oct 03, 2010, 13:01:44

update: HP did eventually get in touch and just went through the whole script what the other two customer service people had told me.I told them I had contacted Comet who basically said they use HP returns policy.Back to square one then :)They eventually suggested,if I wanted to, to take it back to the shop and tell them to contact HP themselves and sort it from there side.

So I went back to comet and got it exchanged.Have to say the guy who dealt with it there was very good indeed, no bother at all for him.He had to call their own returns dept and get one shipped which would take a week but he just exchanged mine for one they had in stock and held onto mine until the new one came in.

Comet.

Unfortunately the new one seems to be doing the same

so I may be back again.Mr Comet did say just come back if I still have bother.I will try it for a bit longer and see how it goes but have to say for my first HP printer,who came recommended by lots of people, I am disappointed.

I am looking at different makes again now

So back to asking for suggestions from you guys

Rik · Oct 03, 2010, 13:03:47

Canon, Baz. In always used to recommend Brother, Kodak are supposed to be cheap to run, but I didn't think much to the print quality.

Baz · Oct 03, 2010, 13:08:59

funny you should mention Canon Rik as I have looked at them.only thing that put me off was I had one years ago and it was poor quality.Yes I do mean years and they must have improved since

think it was this one I looked at or one in the same range but I notice they have some new models too.

dont need CD/DVD printing or fax but wireless yes

Rik · Oct 03, 2010, 13:16:45

Canon were rubbish 20 years ago, Baz, and all the pro photographers used Epson. Epson rested on their laurels and Canon now make some of the best printers around. That said, I still prefer HP for documents.

Ray · Oct 03, 2010, 13:18:23

Another vote for Canon here as well.

Baz · Oct 03, 2010, 13:19:34

what do you have Ray

why for documents Rik.

surely you have a Canon some where in your collection

Rik · Oct 03, 2010, 13:22:56

I have a Canon photoprinter, Baz, imo HP don't do that so well because they use sRGB colourspace, so prints tend to green. HP, otoh, have always specialised in document printing and, starting from my first laser (£2,500 back in the late 80s), I've found their laser and inkjet printers produce crisper type. HP document scanning tends to be better too.

Ray · Oct 03, 2010, 13:25:03

I've got an MP640, which I've had for about 9 months, and a Pixma ip4300, that I've had for at least 3 years, Baz.

Baz · Oct 03, 2010, 13:32:21

yeah have to agree that documents do look crisp on this HP.

whats the 640 like then Ray.Do you use the cd/dvd printing

Broadback · Oct 03, 2010, 14:01:17

I will say that my canon has good quality, but as said before I will not purchase another as they do not update their drivers, which renders them alsmost useless, if like me you have migrated to Windows 7. Im', one of these old fashioned people whi thinks things should last until they are worn out!

Rik · Oct 03, 2010, 14:15:08

Drivers have always been a weak point with Canon, BB.

Ray · Oct 03, 2010, 14:33:59

Quote from: Baz on Oct 03, 2010, 13:32:21
yeah have to agree that documents do look crisp on this HP.

whats the 640 like then Ray.Do you use the cd/dvd printing

I've been very pleased with it, Baz, it produces good quality printouts of both documents and photos, the scanner is quite fast and it has the advantage of being useable as a copier without having to have the PC on. Yes I do use the CD/DVD label printing with the appropriate printable CD/DVDs.