WoW is lagging since downtime last night

[jezuk1]

Ever since the routing downtime yesterday evening, World of Warcraft is lagging - normally it's 50ms, since last night it's 200-600ms and often unplayable. Problem persists this morning.

[zappaDPJ]

I can confirm this. There seems to be a problem with the peering to Telia. I'm currently sitting on 400+ latency which halves if I use open DNS.

[EDIT] As a matter of interest, can any actually tracert into the Telia network? I can't.

[Glenn]

Contact support, it sounds like a routing problem.

[jezuk1]

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
 2    25 ms    25 ms    25 ms  telehouse-gw4-lo2.idnet.net [212.69.63.99]
 3    25 ms    25 ms    25 ms  telehouse-gw5-e4-400.idnet.net [212.69.63.245]
 4    43 ms    26 ms    25 ms  telehouse-gw3-g0-1-400.idnet.net [212.69.63.243]
 5    26 ms    25 ms    25 ms  gi8-27.mpd01.lon02.atlas.cogentco.com [149.6.148.205]
 6    25 ms    29 ms    25 ms  te1-2.ccr02.lon02.atlas.cogentco.com [130.117.50.117]
 7    25 ms    25 ms    25 ms  te9-2.mpd02.lon01.atlas.cogentco.com [130.117.48.153]
 8    25 ms    25 ms    25 ms  te1-7.mpd01.lon01.atlas.cogentco.com [130.117.2.25]
 9   138 ms   138 ms   138 ms  ldn-b4-link.telia.net [213.248.70.237]
10   136 ms   134 ms   134 ms  ldn-bb1-link.telia.net [80.91.250.234]
11   146 ms   145 ms   146 ms  prs-bb1-link.telia.net [80.91.247.6]
12   152 ms   230 ms   154 ms  ffm-bb1-link.telia.net [80.91.246.208]
13   153 ms   152 ms   147 ms  ffm-b10-link.telia.net [80.91.251.126]

I'm fairly sure routing used to go directly to Telia from Idnet?

[Glenn]

I'm no network engineer, but there seems to be a big delay when the route is passed over to Telia, support maybe able to reroute the traffic to another connection node.

[zappaDPJ]

Pinging the same IP I can reach the target destination and with similar results.

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\zappaDPJ>tracert 80.91.251.126

Tracing route to ffm-b10-link.telia.net [80.91.251.126]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     7 ms     7 ms     7 ms  telehouse-gw4-lo2.idnet.net [212.69.63.99]
  3    10 ms     7 ms     7 ms  telehouse-gw5-e4-400.idnet.net [212.69.63.245]
  4     7 ms     8 ms     7 ms  telehouse-gw3-g0-1-400.idnet.net [212.69.63.243]

  5     7 ms     7 ms     7 ms  gi8-27.mpd01.lon02.atlas.cogentco.com [149.6.148
.205]
  6     7 ms     7 ms     7 ms  te1-2.ccr01.lon02.atlas.cogentco.com [130.117.50
.138]
  7     8 ms     7 ms     7 ms  te4-2.mpd02.lon01.atlas.cogentco.com [130.117.1.
18]
  8   170 ms    29 ms     7 ms  vl3493.mpd01.lon01.atlas.cogentco.com [130.117.2
.17]
  9   229 ms   120 ms   118 ms  ldn-b4-link.telia.net [213.248.70.237]
10   120 ms   120 ms   120 ms  ldn-bb2-link.telia.net [80.91.254.21]
11   127 ms   127 ms   128 ms  prs-bb2-link.telia.net [80.91.247.240]
12   136 ms   182 ms   134 ms  ffm-bb2-link.telia.net [80.91.246.182]
13   132 ms   136 ms   144 ms  ffm-b10-link.telia.net [80.91.251.126]

Trace complete.

C:\Users\zappaDPJ>

[zappaDPJ]

I'm no network engineer, but there seems to be a big delay when the route is passed over to Telia, support maybe able to reroute the traffic to another connection node.

I feel I've bugged support enough in the last few days

I'll see what it's like tonight and give them a call tomorrow if nothing has changed

[Rik]

Ever since the routing downtime yesterday evening, World of Warcraft is lagging - normally it's 50ms, since last night it's 200-600ms and often unplayable. Problem persists this morning.

There is no evidence of BT doing any work last night, no connections were lost.

[zappaDPJ]

This was prior to that Rik. Yesterday evening we all lost connection to Blizzard's servers which are on the Telia network in France. They came back an hour or two later but since then latency has gone up two to three time the norm (currently 366ms for me).

[Rik]

That's one for support then, Zap.

[zappaDPJ]

Indeed

[jezuk1]

I've been on the case - sent the info to Blizzard and they are opening a ticket with Telia (at least I hope so, the info has been forwarded to their network team).. Simon @ Idnet has kindly opened one with Congentco, so between both sides hopefully this problem will get resolved soon 

[Glenn]

 

[Rik]

 

[zappaDPJ]

You've been busy, thanks for that, it's saved me a job 

[gyruss]

I think the real question is, are we looking at another night of disconnections or extreme latency?

[DorsetBoy]

I think the real question is, are we looking at another night of disconnections or extreme latency?

That surely is down to Blizzard/Telia/Cogentco, the problem is outside of IDNets system.

[Technical Ben]

Perhaps someone is trying to steal your gold! 
Hope you get it sorted. Routing can make a big difference, but you have little to no control over it.

[Xerzil]

Hi all,

Any news on this one?
My latency is hovering around 330ms, it was as low as 70ms yesterday.

I understand it is out of Idnet's control, i was wondering if the other WoW players have had any luck with routing or are still suffering?

Cheers
Ian

[Rik]

Hi and welcome to the forum. IDNet can only do a limited amount as WoW has only the Telia link, so if things slow down there, there's no alternative route.

[Xerzil]

Hey and thanks for the welcome.

I'll hang on and just see how this pans out. 

[Ray]

 

[zappaDPJ]

Hi Ian and welcome  

If the latency is still high tonight, I'll start a thread in Blizzard's technical support forum and link it here.

Is this a good time to say we are recruiting players for Cataclysm?  

[Rik]

Is there ever a good time?

[zappaDPJ]