orange

[Baz]

any one having bother with this network over the past 2/3 days.We have 3 mobiles and none of them can get a signal

[Rik]

Three bars here, Baz. It's likely to be a localised problem, eg Vodafone had a mast out of action a few days ago...

[Baz]

i just had a quick google and some people had bother with Orange 3G lately but orange say it has sorted it.

[Rik]

They would, wouldn't they.

[pctech]

Sounds like a major site failure, did you used to get 3G or 2G coverage or both?

Unfortunately none of the operators have a network status/outage notification site so you'll need to keep badgering Customer Services, unfortunately in most cases they don't have to give you a credit or reduce your contract (assuming you are on contract) in these cases as the contract simply grants you network access.

I believe that from 1st October Orange customers can roam onto T-mobile free of charge and vice versa but you need to opt in to begin with, have a look at the Orange site.

[Rik]

http://everythingeverywhere.com/2010/09/06/uks-biggest-mobile-coverage-boost-enables-30-million-people-to-use-phones-in-more-places-than-ever-before/

[pctech]

Sorry should have included the link.

[Rik]

It took a while to find it, Mitch, so I thought I'd report back.

[Glenn]

Add to that, T-Mobile should be able to roam onto 3's network from 10th Oct.

[pctech]

I reckon all of the operators will just use one network soon to reduce the cost of acquiring (either renting or buying) land and building the sites.

[Glenn]

Vodafone/O2 are looking into sharing networks I believe.

[JB]

"Everything Everywhere Limited is the company
running two of the UK's most famous brands – T-Mobile (UK) and Orange (UK).
Owned jointly by Deutsche Telekom and France Telecom respectively"

Guess we don't own anything in the UK anymore 

[Glenn]

O2 - Spainish
3 - Hong Kong
Vodafone - British

So 1 out of 5

[JB]

1 out of 5 ain't bad 

[Rik]

These days...

[pctech]

Not too keen on Vodafone's conduct CS conduct though.

Lots of complaints on 3G.co.uk and we had to ban a few of their forum intervention team for touting for business on other operators' boards.

They had also supposedly repied to member's complaints by referring them to their contact form (nothing wrong with that) but then the member would come back and say they'd heard nothing.

[Rik]

Not good. Mind you, there's a few ISPs like that on TB

[pctech]

Indeed and I've been a customer of at least one of them.

[Glenn]

I'm not sure if those teams would be in the Glasgow/India contact centres, or in the head office in Maidenhead.

Lots of complaints on 3G.co.uk and we had to ban a few of their forum intervention team for touting for business on other operators' boards.

They had also supposedly repied to member's complaints by referring them to their contact form (nothing wrong with that) but then the member would come back and say they'd heard nothing.

[pctech]

After my experience I wouldn't touch O2's ADSL with a barge pole but their prepay mobile CS has always been good.

[pctech]

I'm not sure if those teams would be in the Glasgow/India contact centres, or in the head office in Maidenhead.

Vodafone rather than Three Glenn, Vodafone were the only operator that offered official representation, Three's head office is in Maidenhead and Vodafone's is in Newbury.

[Baz]

Sounds like a major site failure, did you used to get 3G or 2G coverage or both?

Unfortunately none of the operators have a network status/outage notification site so you'll need to keep badgering Customer Services, unfortunately in most cases they don't have to give you a credit or reduce your contract (assuming you are on contract) in these cases as the contract simply grants you network access.

I believe that from 1st October Orange customers can roam onto T-mobile free of charge and vice versa but you need to opt in to begin with, have a look at the Orange site.

had both I think Mitch,its the kids phones that use orange.But my daughter lives at york and she had bother over the weekend which kind of stops me thinking it was local to me.

interesting about the two network thing, do you think thats good or not.

[Rik]

It has to be good at one level, Baz, as it should fill holes in coverage. The danger comes when they all merge into a mobile BT.

[pctech]

Think the network merge is a good idea considering its FOC and should give a bit of redundancy.

[Glenn]

MBNL will be removing masts, where Orange/T-Mobile/3 have them in the same location. Hopefully the remaining mast will have an upgrade, to cope with the extra strain put on it.