Strange problem

Ray · Sep 23, 2010, 17:09:39

I have a strange software installation problem, I've just upgraded to the latest version of PaintShop Pro Photo, I'm running the installer and it tells me it's configuring directX which lasts for about 40 seconds, then I get the screen below about the installation failing to complete.
I've tried disabling everything I can think of without success. There seems to be no way that it's going to install on this PC so in desperation I tried installing it on my other PC which it did with no problem!

why the hell won't it install on the first MC? they're both running Win 7 64bit with exactly the same security software running on both.

Rik · Sep 23, 2010, 17:12:04

Different DirectX versions, Ray?

Glenn · Sep 23, 2010, 17:14:25

Anything in the event log?

Steve · Sep 23, 2010, 17:15:18

Try turning off the security software.

Ray · Sep 23, 2010, 17:16:23

No same versions, Rik, part of it's installation seems to be to check and update directx and that seems to be where it's failing, it's almost as though something is blocking it's access to it. $:-\$

Rik · Sep 23, 2010, 17:19:50

What Steve said, Ray? I take it that rights are the same on both machines?

Ray · Sep 23, 2010, 17:21:45

Quote from: Glenn on Sep 23, 2010, 17:14:25
Anything in the event log?

Nothing that I can see, Glenn.

Ray · Sep 23, 2010, 17:22:56

Quote from: Rik on Sep 23, 2010, 17:19:50
What Steve said, Ray? I take it that rights are the same on both machines?

Tried that, Rik, rights are the same on both, running as an Administrator.

Glenn · Sep 23, 2010, 17:25:46

Is the DirectX up to date on the PC? or is i trying to install from the CD?

Ray · Sep 23, 2010, 17:29:19

It's up to date on the PC, the programme install is from a downloaded copy not a CD, Glenn.

Rik · Sep 23, 2010, 17:31:25

Are there any differences you can identify between the machines, Ray, eg graphics card?

Steve · Sep 23, 2010, 17:34:14

http://forum.corel.com/EN/viewtopic.php?f=56&t=38719&start=0

Trouble is I don't think you get that far?

Ray · Sep 23, 2010, 17:34:58

Quote from: Rik on Sep 23, 2010, 17:31:25
Are there any differences you can identify between the machines, Ray, eg graphics card?

They are different graphics cards, Rik, but I've even tried swapping them over to no avail, the only other difference is the MC it's installed successfully on has a quad core cpu and the other one is a core 2 duo, both Intel.

Ray · Sep 23, 2010, 17:37:46

Quote from: Steve on Sep 23, 2010, 17:34:14
http://forum.corel.com/EN/viewtopic.php?f=56&t=38719&start=0

Trouble is I don't think you get that far?

I don't unfortunately, Steve.

Rik · Sep 23, 2010, 17:38:53

I wouldn't have thought that cores would make a difference for DirectX, Ray. Could it be a BIOS issue?

Ray · Sep 23, 2010, 17:44:33

Quote from: Rik on Sep 23, 2010, 17:38:53
I wouldn't have thought that cores would make a difference for DirectX, Ray. Could it be a BIOS issue?

I wouldn't either, Rik, I've always thought that directx relates mainly to the graphics and audio systems.

Rik · Sep 23, 2010, 17:47:33

Me too, Ray, but I'm running out of ideas.

zappaDPJ · Sep 23, 2010, 17:50:40

Other than turning of all security software including your AV & firewall, running the installer as an administrator and checking that DirectX is the latest version I can't think of any way around it and it sounds like you've done all of that.

Steve · Sep 23, 2010, 17:55:15

Could you try another method of directx up date

Gary · Sep 23, 2010, 19:40:25

Go to the Microsoft website and see if there is an update to Direct x 9c I think its Bi Monthly the update, there was one recently.

pctech · Sep 23, 2010, 20:03:36

I know its a strange suggestion but try copying the disk contents to a folder on your desktop and running from there.

DorsetBoy · Sep 23, 2010, 20:14:58

Quote from: pctech on Sep 23, 2010, 20:03:36
I kjnow its a strange suggestion but try copying the disk contents to a folder on your desktop and running from there.

A good suggestion for your 3000th post

pctech · Sep 23, 2010, 20:25:01

Ray · Sep 23, 2010, 20:47:53

Well there seems to be something wrong with DirectX on this MC. I've just downloaded and tried to install the latest update and it fails to install with the error message below: -

Ray · Sep 23, 2010, 20:50:38

Quote from: pctech on Sep 23, 2010, 20:03:36
I know its a strange suggestion but try copying the disk contents to a folder on your desktop and running from there.

thanks, Mitch, but that's the way I'm trying to install it, there's definitely something wrong with the DirectX installation on this PC, it's not allowing the update to complete for some reason.

Congratulations on your 3000th post,

and