Exchange congestion?

[upholsterman]

Thank you all for such a warm welcome! I will contact support as soon as i can. is it possible for exchange congestion to suddenly happen in such a short period of time i thought it would be more gradual                             

[Rik]

No, it's almost a digital process, it's happily within capacity one days and a few new customers or increased bandwidth demands (as happen with faster connections) and it's congested. Then we have to wait for BT to first admit, then fix it.

[esh]

They do seem to be better at admitting it these days (rather than go through the endless loop of send engineer, engineer reports OK, fault discarded).

[Rik]

True, though not necessarily faster.