no internet this morning is it down?

netn00b · Oct 02, 2010, 13:05:15

My router would not connect this morning

Only had Orange flashing light.

In town on my phone now to post this.

Is idnet down today?

Niall · Oct 02, 2010, 13:06:57

My connection is fine and has been all day. Maybe it's just a local issue.

zappaDPJ · Oct 02, 2010, 13:07:41

No problems here. I believe a total loss of connection would warrant an out of hours call to support.

netn00b · Oct 02, 2010, 13:09:01

Ok it maybe ok now then. We we will be home soon so fingers crossed.

Ray · Oct 02, 2010, 13:11:06

It's certainly been fine in my area, my router is showing uptime of over 500 hours and nothing amiss in the logs.

netn00b · Oct 02, 2010, 13:14:17

What is the number to call for out hours support if its not working still when get home

Gary · Oct 02, 2010, 13:15:09

All fine hear as well, nothing amiss.

arithdcael · Oct 02, 2010, 13:20:25

Also down since this morning.

Ashover exchange. Posting atm via Dial up 0845.

Netgear dgnd3300 sync light green, gateway red.

Steve · Oct 02, 2010, 13:31:27

These have been down this am but should be cleared

0203077   0203116   0203206
0207242   0207404   0207405
0207417   0207430   0207813
0207831   0207916   0207973

Support is 0800 701 2000

Steve · Oct 02, 2010, 13:34:19

Those with sync and no PPP it may be worth a power down for 30 mins. Otherwise contact support.

talos · Oct 02, 2010, 13:51:07

Very slow speeds first thing this morning (8-8.30) and a total down about an hour ago for about 5 min, does seem erratic today

netn00b · Oct 02, 2010, 13:57:39

Got home and its still working when the wife is waiting for an important e mail.

netn00b · Oct 02, 2010, 14:12:21

That number is an answering machine only. We need internet. Grrrrrr

Steve · Oct 02, 2010, 14:20:38

I think the idea is that someone at IDNet is supposed to check the answer machine on a periodic basis. All I can suggest is disconnect the router for 30 mins then try to reconnect.

netn00b · Oct 02, 2010, 14:25:58

Ok Steve thanks.

netn00b · Oct 02, 2010, 18:25:36

Well I spoke to someone earlier who was going to reset our line? But its still not working and told it can't even be reported to bt til Monday. So at least 2+ days of nothing working which sucks when you rely on it.

arithdcael · Oct 02, 2010, 19:07:48

PPP back here, was down for something like 12 hours

Rik · Oct 02, 2010, 19:23:50

Quote from: netn00b on Oct 02, 2010, 18:25:36
Well I spoke to someone earlier who was going to reset our line? But its still not working and told it can't even be reported to bt til Monday. So at least 2+ days of nothing working which sucks when you rely on it.

Have you considered an enhanced care package which will get you out of hours fixes from BT?

netn00b · Oct 02, 2010, 19:50:11

What's that Rick?

Rik · Oct 02, 2010, 19:54:18

You pay an extra £10-20pm, depending on the level of care you need. In return, you get priority repairs, including weekend engineer visits, guaranteed repair times etc. It has to be a business package, though:

http://www.idnet.net/solutions/business/broadband/

netn00b · Oct 02, 2010, 21:46:19

well it just suddenly came back about an hour ago.

i looked at the router not long b4 this and it was still flashing orange.

came back in and suddenly it was solid green and now i'm online !

woot !

netn00b · Oct 04, 2010, 10:08:29

Well its down again this morning /sigh.

Waiting for a call from support.

netn00b · Oct 04, 2010, 14:36:42

Well they said everything is ok and want me to try another router. But I only have one! How now many normal people have 2?

Steve · Oct 04, 2010, 15:25:44

I've probably got about 6 when I can find them all. Sad I know but a spare is always useful.

Ray · Oct 04, 2010, 15:30:07

I've got five altogether, always worth keeping at least one as a spare, though.

netn00b · Oct 04, 2010, 15:49:29

Can't afford to keep spares of things for just in case!

Rik · Oct 05, 2010, 17:29:48

Another sixer here.

Simon · Oct 05, 2010, 19:13:20

Four - but two don't work, although, I now think one was a PSU problem, rather than the router.

Rik · Oct 05, 2010, 19:20:47

If the PSUs don't fail, I'm OK.

Simon · Oct 05, 2010, 19:33:47

The wireless died on one of my 2700s, and another didn't work from the off, but I now think that was the PSU, as it just had the red light on. I have another 'new' 2700, and an old DG834G spare.

Tacitus · Oct 05, 2010, 20:05:00

Quote from: Simon on Oct 05, 2010, 19:33:47
The wireless died on one of my 2700s, and another didn't work from the off, but I now think that was the PSU, as it just had the red light on. I have another 'new' 2700, and an old DG834G spare.

Sorry to hijack this but since we're talking about 2700s.... Has anyone any experience of one with V5 firmware automatically updating to V6 and are there any ways to prevent this? I've turned off remote management.

gingerjedi · Oct 05, 2010, 20:54:05

Quote from: Tacitus on Oct 05, 2010, 20:05:00
Sorry to hijack this but since we're talking about 2700s.... Has anyone any experience of one with V5 firmware automatically updating to V6 and are there any ways to prevent this? I've turned off remote management.

I only got mine Friday (v5.***) but by Saturday morning it was V6, apparently you have to do something called DNS poisoning but from what I hear even that may not stop it.

V6 seems ok to me though.

Simon · Oct 05, 2010, 22:25:08

Quote from: Tacitus on Oct 05, 2010, 20:05:00
Sorry to hijack this but since we're talking about 2700s.... Has anyone any experience of one with V5 firmware automatically updating to V6 and are there any ways to prevent this? I've turned off remote management.

I think it's only certain v5s that have auto updated, and mine, 5.29.107.19, has so far escaped it. It's a long thread to read through, but you might find some more info here.