Lost connection

Lance · Oct 10, 2010, 23:06:55

Netn00b - if this is your second d/c this week, the first must have been BT working at your local exchange.

Niall, if it is important, you could tether your iPhone to the pc to share the data connection.

James Munnelly · Oct 10, 2010, 23:09:08

Here's to hoping this'll get sorted soon! Absolutely no trust in BT! Oh well, a productive evening has now become one filled with F1 2010!

Gary · Oct 10, 2010, 23:20:03

I could not do my online prescription via the pc, glad I have my phone though to get online. Well the idiot abroad is fun to watch

hope this is sorted by morning though.

Lance · Oct 10, 2010, 23:22:13

Welcome to the forum, James.

Lance · Oct 10, 2010, 23:23:33

Gary, BT are on site at the exchange so I would expect this to be sorted overnight.

James Munnelly · Oct 10, 2010, 23:25:15

Quote from: Lance on Oct 10, 2010, 23:23:33
Gary, BT are on site at the exchange so I would expect this to be sorted overnight.

Thanks, thought I should finally sign up!

Mohux_Jnr · Oct 10, 2010, 23:27:42

How long does it take to press a reboot button for godsake. Four hours and counting, you could lay a fibre optic cable between here and France in that time LOL.
LLU has taken a few more steps in my direction I am afraid, BT are a shambles.

nowster · Oct 10, 2010, 23:31:19

If IDNet are paying a premium for a backup circuit, it really ought to be routed via a different exchange to their primary one, otherwise it's not really a backup.

Lance · Oct 10, 2010, 23:33:11

I'm sure all options will be evaluated once this outage is dealt with.

esh · Oct 10, 2010, 23:41:42

Hostlinks go down, because after all, things go bad. Such is life. But yeah, the real meeting-around-the-table is going to be why both failed at precisely the same time.

Gary · Oct 10, 2010, 23:53:08

Quote from: Lance on Oct 10, 2010, 23:23:33
Gary, BT are on site at the exchange so I would expect this to be sorted overnight.

No worries Lance, things go wrong, it happens. Glad I'm not the engineers

TimJ · Oct 11, 2010, 00:34:01

2010-10-10 23:59: BT confirm both circuits tested OK. They are now diagnosing their internal network routing.

psp83 · Oct 11, 2010, 01:41:07

Taking there time fixing it, hope IDnet gets some money back off BT for this.

psp83 · Oct 11, 2010, 01:48:44

2010-10-11 01:46: Service has now been restored. We are demanding a full explanation from BT.

casual-moron · Oct 11, 2010, 01:59:39

fixed forever!!

cyberbeast · Oct 11, 2010, 02:01:05

The connection is back - great ....... However this IS the second time this has happened this week.
The connection went down on thursday night and was back friday morning , same symptoms , router claimed to be synced and the connection authenicated but zero connectivity , even tried switching to openDNS in case it was IDNETs DNS servers.

psp83 · Oct 11, 2010, 02:04:14

Quote from: cyberbeast on Oct 11, 2010, 02:01:05
The connection is back - great ....... However this IS the second time this has happened this week.
The connection went down on thursday night and was back friday morning , same symptoms , router claimed to be synced and the connection authenicated but zero connectivity , even tried switching to openDNS in case it was IDNETs DNS servers.

That was most likely a local problem or BT doing work at your exchange, I have not had any problems since the upgrades IDnet done a few weeks ago.

psp83 · Oct 11, 2010, 02:05:19

Dont want to speak to soon but it does seem faster, but thats probly because there's hardly anyone connected

gyruss · Oct 11, 2010, 02:06:55

Confirming connection is back.

on the downside? no internet.

on the upside, had chance to play Dragon Age: origins all night

However, i'm more worried that with the sync events of the night, and the length of time this happened over that the profile i've got will lower due to this.. a BT fault and my connection profile will no down take days if not weeks to recover like last time.

psp83 · Oct 11, 2010, 02:08:42

You shouldn't off lost sync, I didn't.

gyruss · Oct 11, 2010, 02:10:55

Router connection light hit the red several times this evening, and i noted that i had different noise margins and connection speeds on routerstats due to this also. so aye.. think i did.

aurichie · Oct 11, 2010, 02:15:10

My password is still being rejected. Just restarted the router still no luck. I will try disconnecting the line for several hours and see if it comes back in the morning.

karvala · Oct 11, 2010, 02:41:30

Well, it worked for about 15 minutes after being restored. Then the PPPoA layer was dropped, and now it refuses to reconnect; in my case it's not the password being rejected - it never gets to CHAP authentication; the connection attempt is simply ignored. Rebooting the router, or powering down for 30 minutes, has made no difference. Very disappointing.

zappaDPJ · Oct 11, 2010, 02:45:06

It's actually not fixed at all, at least not for me. All I'm getting is BT's wholesale splash screen which I've seen all too much of in the last few weeks.

I'll stop mashing on this stupid damn phone now before I type something I'll regret.

karvala · Oct 11, 2010, 02:49:28

Yep, just tried a second router, and get exactly the same problem (no connection on the PPP layer; sync is fine). Definitely not fixed, in spite of claims (including from the IDNet service status) to the contrary.