Strange payment problem?

Technical Ben · Oct 11, 2010, 07:00:08

Sorry to IDNet to post this here. But I won't be able to call until later today. So I thought I'd quickly ask now, does anyone know why a direct debit would fail?

Oh, I've just had a thought. I've amended my services/package with IDNet. So would that mean that the bank have messed up! Not accepted the "new" payment amount? Oh that's ridiculous. Letter writing time!

[edit]
Nope. That's not it. Sorry, I don't understand business invoices. I need "idiot proof" customer bills, like the ones other companies send you.

I think the payments just have not been set up. I'll have to call later, should finish work long before 5. Off I go.

Rik · Oct 11, 2010, 10:28:51

Sorry, Ben, but we can't do anything to help with billing issues. Drop support an email if you can't get to the phone.

Technical Ben · Oct 11, 2010, 15:05:36

Ok will do. My first line is to blame the bank though.

Rik · Oct 11, 2010, 15:54:42

Always a safe bet.

Technical Ben · Oct 11, 2010, 16:08:06

Just figured it out. I thought it said "direct debit". It does not.

Really sorry.

Rik · Oct 11, 2010, 16:09:27

So what form of payment was it?

Technical Ben · Oct 11, 2010, 16:13:20

As it was dealt with via email, I thought it counted as an upgrade (so nothing to change/send). I had missed on the invoice it said to pay or call to setup payment method.
No worries. All sorted now. A* to IDNet. E- To me.

Rik · Oct 11, 2010, 16:15:52

Never mind, Ben, it was a bad week.